SUMMARY

• Certified SalesForce Administrator with 4+ years of IT experience with around 3 years of experience in the Salesforce CRM platform as Business Analyst.
• Acting as a Liaison between the development team and the management team to resolve any conflicts for requirements. Working with vendors, business users and management.
• Managing user acceptance testing, created user training manuals, and conducted user training sessions.
• Extensive experience in Salesforce.com setup, configuration, and customization, Administration, Data Migration and Integration tools like Apex Data Loader etc.
• Great interpersonal and communication skills, focused, self - motivated, quick learner and team oriented.
• Continually provided value added services to the clients through thoughtful experience and excellent communication skills
• Experience in building reports and dashboards, customizing them as per user requirements
• Strong knowledge of sales and service clouds.
• Have extensive experience in implementation of Custom Objects, Custom Tabs, Workflow Rules, and Role based Page Layouts and Record Types, Approvals, Assignment Rules.
• Implemented Security and Sharing rules at Object, Field and Record levels for different users in the organization.
• Hands on experience in implementing various advanced fields like Pick lists, Custom Formula Fields, Many to Many Relationships, Lookups, Master-Details, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates & Email generation according to application requirements.
• Ability in creating Profiles, Roles, Users, Tasks and actions, Dashboards, Reports, and Validation rules
• Provided ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflows.
• In- depth working knowledge of SDLC methodologies like waterfall, and Agile.

TECHNICAL SKILLS

Project Methodologies: Waterfall, Agile

Business Modeling Tools, MS Visio:

SFDC Technologies: Sales and Service Clouds, User Management, Standard & Custom Objects, Validation rules, Workflows, Approvals, Apex Classes/Controllers, Triggers, Visual force Pages, Data Loader, Reports, Dashboards, Force.com IDE, and Eclipse

Operating systems: Windows, Linux

Desktop Software: MS- Office, Designing Tools and software.

Programming Language: Visual Basic, Visual C++, SQL, HTML, APEX, SOQL, SOSL

PROFESSIONAL EXPERIENCE

SalesForce Business Analyst

Confidential

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Met with Business stakeholders for detailed requirements elicitation and gathered business requirements through various interviews, and meetings to collect functional and non-functional requirements relating to client's Salesforce CRM platform enhancement and initiatives.
• Developed, gathered and documented the business requirements of clients and stakeholders.
• Organized and validated the requirements and ensures that all are traceable and measurable.
• Designed and maintained user roles, security, profiles, workflows, approval processes, and validation rules.
• Assisted in user acceptance testing (UAT) process including creating and validating UAT scripts and coordinating UAT process with users.
• Created new custom objects, assigned fields, page layouts, workflows, email templates, data fields, reports and dashboards according to the business need.
• Customize service console and case layouts
• Participated in the training sessions to support end users. Assisted in designing and creation of training material and conducted internal training sessions for business users on Salesforce technology functionalities.
• Responsible for Creating the Validation rules for email and other custom fields.
• Maintained & enhancing visual layouts, workflow rules and business logic to enhance business processes and improve user experience.
• Deployed Salesforce meta-data between non-production and production environments using appropriate tools.
• Based on the business requirements, created multiple custom objects and fields (created lookup fields to maintain relationship between objects).

Business Analyst

Confidential

Responsibilities:

• Defined business requirements and analyzed the possible technical solutions.
• Designed Use Case Diagrams, Activity Diagrams, and Sequence Diagrams, Use Cases, and web prototypes.
• Developed and implemented processes and tools for requirements gathering, analysis, planning,
• Tracking and delivery.
• Worked and maintained BRDs, FRDs as Business systems analyst working on supporting
• Conducted interviews with key business users to collect requirement and business process information
• Participated in all kinds of project related meetings like JAD session and other reviews.
• Create solution specs to support the project and downstream analysis
• Prepared business requirements and walk a project through all phases of SDLC lifecycle
• Interface with external counterparties to assist with trouble calls and support requests
• Ensure the development teams are practicing the core agile principles of collaboration, prioritization, team accountability, and visibility
• Design test cases and ensure the test cases trace back to the original business and technical requirement
• Prepared and executed test cases for Navigational test, Functionality testing and GUI testing using Test.
• Designed, developed document templates based on Software Development Life Cycle (SDLC).
• Assisted in designing test plans, test scenarios and test cases for integration, regression and user acceptance testing (UAT) to improve overall quality of the application.
• Assisted project managers with the development of project schedules and develop requirements and preliminary design for client applications.
• Collaborated with the QA team to ensure adequate testing of software both before and after completion, maintained quality procedures, and ensured that appropriate documentation is completed.
• Assisted in developing test cases and testing strategy for conducting UAT (User Acceptance Testing).
• Assisted in development of training materials for new technology and process improvements.

Environment: Windows 2000, SQL Server 9.0, MS Office 2003, MS Visio 11.0, Rational Requisite Pro