Business Process Analyst Resume Lakewood, CO - Hire IT People

SUMMARY

Senior Business Process Analyst and Process Improvement Project Manager. Exceptional knowledge, skills, and experience in all dimensions of Business Process Management, Change Management, and Continuous Performance Improvement.
Expert in Business Process Modeling and documentation. Expert in BPMN, DMN, EPC, and UML business process modeling notations.
Expert in business process - centric software requirements management. Significant experience as an IT Service Management process improvement Analyst and Project Manager.
ITIL Foundations certified.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Business Process Analyst

Confidential, Lakewood, CO

Responsibilities:

Lead business process analyst responsible for developing BPMN-based business process diagrams for the gas pipeline’s “order-to-cash” transaction management system
Led a team of business-side SMEs in the re-writing and management of software requirements for the new gas pipeline transaction management system
Developed and presented the plan for the Reporting requirements management plan, then handed it over to the PMO

Business Process Engineer and Documentation Consultant

Confidential, Denver, CO

Responsibilities:

Reengineered and documented the business processes for Procure-to-Pay accounting functions (purchasing and payables management)
Refined and documented the business processes for Trucking asset acquisition
Wrote first drafts of Standard Operating Procedure documents for the new Accounting and Trucking processes
Developed first-draft business process flowchart templates for the HR Recruiting, Applicant Tracking, and Onboarding functions

Business Process Management Consultant

Confidential, Denver, CO

Responsibilities:

Led the initiation of the project to implement the new, centralized Legal Contract Management System
Interviewed all department managers, then created current state/as-is process maps for all decentralized contract management.
Began mapping the enterprise data integration architecture.
Led the inception of the Business Analysis Center of Excellence by defining the COEs services catalog, scope of services, performance standards, and performance metrics.

Business Process Transformation Analyst

Confidential, Lone Tree, CO

Responsibilities:

Define, document, and analyze business process and software requirements for converting legacy system users to the new Pega case management system
Create detailed, current-state BPMN business process and decision management (DMN) diagrams and documentation
Create wireframes, screen mockups and other user interface (UI) and user experience content for future-state business processes and the Pega implementation
Support the change management and user adoption team as assigned

Business Process and ITIL Analyst

Confidential, Denver, CO

Responsibilities:

Documented the current and future state business processes (in BPMN) for a consolidated case management system.
Wrote, edited, and compiled the software requirements documentation for the new case management system.
Consulted on ITIL-based IT Service Management processes for the ITSM standards refresh project.