SUMMARY

• Experienced business professional with a pivotal skill set of business analysis and a strong understanding of a business requirement gathering using various techniques, Documentation, UML concepts, and UX designing
• Possess strong expertise in providing efficient business solutions that resulted in an increase in revenue, utmost customer satisfaction, efficacy of operations, and productivity of users
• Experienced in writing and managing federal RFPs with a total value of over $100M. Successfully led and won the bids that contributed $57M+ to company’s growth
• Measured business analysis success using KPIs/metrics that resulted in - 99% of client satisfaction, 98% of end-user satisfaction, 98% of team satisfaction, and 100% in responding and resolving client and user issues/problems
• Strong background working in a customer-facing environment and driving initiatives to improve customer satisfaction
• Besides all, very highly enthusiastic and result-oriented individual with an ability to achieve the organization’s goals and objectives by fostering teamwork in the cross-functional environment
• Moreover, proficient in SDLC life cycle understanding the workflow concept, ability to gather and document “As-Is” and “To-Be” processes, SQL, documenting and maintaining Functional Requirement Documents (FRDs), Use Cases, Test Cases, and Test Scripts
• Experienced in using Agile methodology for the development engagements and strong understanding of the Scrum framework by gaining extensive knowledge of the Scrum Roles, Events, and Artifacts
• Possess strong analytical, verbal and presentation skills that help in communicating with the technical team and the business stakeholders

TECHNICAL SKILLS

• Problem-Solving
• Leadership
• Fostering Teamwork
• Managing Change
• Organizational Skills
• Learning Ability
• Excellent Team Player
• Attention to Detail

PROFESSIONAL EXPERIENCE

Business Analyst/Proposal Analyst

Confidential, McLean, VA

Responsibilities:

• Involve in the development of compelling LPTA and Best Value proposals by following Shipley’s best practices
• Extensively involved in writing proposal responses for federal agencies including DoD (DLA, Navy, Air Force, Army, Pentagon) and health agencies such as NIH.
• Successfully led and won the bids (DLA and Pentagon) that contributed $57M+ to company’s growth
• Leads and manages multiple proposals from initiation to a successful closure. Effectively manages the subcontractors and team members ensuring deliverables are on track with the proposed schedule. Create, coordinates, and maintains the proposal plans using MS Excel
• Use SharePoint for proposal coordination efforts
• Identify gaps, potential delays, challenges and proposes options to close gaps to ensure smooth preparation of proposal deliverables. Facilitates efficient communication among team members to ensure everybody is at the same level of understanding in terms of win themes, schedules, and deliverables and escalate the issues if needed to remove the bottlenecks or gaps in the schedule.
• Efficiently articulate the benefits, value-add, and capabilities by thoroughly understanding and analyzing the RFP/Solicitation/PWS requirements
• Develop a compliance matrix, data calls, proposal checklist, planning document, and proposal outline by addressing all the compliance requirements to align with the government’s instructions
• Schedule and facilitate proposal kick-off meetings by involving BD team and subcontractors to define effective and winning proposal strategies through storyboarding and brainstorming
• Manages meetings to include setting agenda’s, organizing meeting time and meeting meetings
• Use the Agile approach in delivering proposal artifacts as per Definition of Done
• Coordinate and act as a liaison between the cross-functional team of SMEs, technical experts, and PMOs to collect vital information inputs in the support of writing proposals
• Regular monitoring of amendments and Q&As
• Lead color reviews (Pink, Red, and Gold) with assigned authors and SMEs to gather constructive feedback that promotes increasing quality throughout the proposal life cycle
• Responsible for editing, proofreading, reviewing proposals to ensure compliance with RFP requirements, instructions, and evaluation criteria

Business Analyst

Confidential, Los Angeles, CA

Responsibilities:

• Coordinated with the decision makers from the cross-functional team to elicit the requirements
• Designed process models like Process Flows in MS Visio to help business users to understand the flow to be incorporated in the application
• Created a milestone plan with the dashboard using the advanced excel to keep track of the milestone and ensure the smooth progress of tasks and activities
• Acted as a liaison between the business users and technical team to ensure smooth flow of the requirements and keeping them on the same level of understanding
• Helped the Designers in building the application mockups as per the requirements captured and got it approved by the business

Environment: PEGA BPM Framework, MS Visio, MS Word, MS Excel, UML, Incremental model.

Confidential

Business Analyst

Responsibilities:

• Collaborated with the Business Users and SMEs across the organization to ensure the proposed solution meets the defined specifications and needs
• Worked on Requirement Analysis, writing and execution of detailed Functional Requirement Document and Test Scripts
• Performed Gap Analysis by gathering and analyzing business requirements from users to thoroughly evaluate the gap between the “As-Is” and “To-Be” process
• Created Process Flow and Data Flow Diagram in MS Visio to meet business requirements
• Created application Wireframes and Prototypes in Azure RP to meet the business requirement
• Prioritized the requirements using the MoSCoW and ranking technique
• Used the Agile approach for software development
• Released MVP to a specific group of users to gather valuable feedback for further improvement
• Conducted testing along with the UAT testing with the client to ensure a bug-free solution
• Created the issues and the enhancements in JIRA
• Helped the executives with the Analytics done in Excel & Tableau for the better decision making and strategies
• Performed several rounds of training for the internal users and customers to help them understand the application better and ease of use
• Helped the users during the production support by understanding future enhancements and resolving bug fixes. Successfully trained over 20 users on product enhancements/features
• Successful business analysis experience that resulted in achieving following KPIs - 99% of client satisfaction, 98% of end-user satisfaction, 98% of team satisfaction, 100% in responding and resolving client and user issues/problems, and 98% of quality in requirements gathering and documentation

Confidential, Los Angeles

Business Analyst

Responsibilities:

• Interacted with the cross-functional Business Users and SMEs to elicit the requirements
• Implemented Agile as the development methodology for the project
• Created application Mock ups and Prototypes in Invision and Axure RP to meet the business requirements
• Converted the raw data into the meaningful information in MS Excel to give better visuals and insights into the decision making
• Performed several training sessions for the different department groups to help them understand the application workflow and user interface
• Successfully trained over 15 users on application usage. Created the User Manual for the internal users and the customers in order to make them familiar with the application. Successfully trained the helpdesk staff on application to help solve end-user issues
• Helped the users during production support with the future enhancements and critical bug fixes
• Ensured all-time positive customer experience by communication and maintaining professional relationships

Confidential

Business Analyst/UX Designer

Responsibilities:

• Communicated with the business users to elicit requirements for Identity Management application
• Assisted in creating Process Flows to understand the requirements flow in order build an efficient IDM system
• Created detailed application Wireframes and Prototypes in Azure RP 7.0 to meet the business requirements captured
• Approved the requirements and application prototypes created in the tool called Axure RP from the business users by conducting the review meetings
• Helped the Project Manager and the Business Analyst in creating the specification document for an application