SUMMARY:

• Highly skilled and experienced Business Analyst supporting 25 or more team members per project, Master Data Management and Vulnerability Management Reporting and Analyst, Telecommunications, Wireless, Local Texas State Offices, Hospitals, Warehouse Management, Logistics, Demand Planning, Forecasting, Procurement, Records Management and Material Control Process Improvement within Production environments including SDLC.
• Proven ability to direct and execute internal and external audits to ensure consistency of quality items and processes with record of innovation and success. Self - motivated, with the ability to motivate and mentor others in a variety of highly competitive industries and cutting-edge markets in fast-paced environments.
• Acclimatized to working with varying cultures with diverse backgrounds worldwide.
• Bringing continuity and cohesiveness in delivery to each project and service with best practices through Agile and Waterfall methodologies.

TECHNICAL EXPERIENCE:

Software/Databases: SAP, Office, Oracle Customer MDM, Tableau, MS Excel, MS Access, PowerPoint, Microsoft Office (Excel, Word, PowerPoint, Outlook), Teamwork, Coordination, Organization, Planning Time Management, Reporting, and Inventory Control. Microsoft Access, PeopleSoft 8.8, 9.2, People fluent, Beeline (VMS), Microsoft, Studio, Adobe Illustrator, Informatica, OVMS), Workfront, Alteryx, SharePoint, 0g, 11i, R12; Oracle, Forms (6i, 10g), Oracle Reports SCM (6i, 10g), Microsoft Windows, Office 2016, and Office 365, SaaS, ERP, Procure It, WMS, TMS, Workforce Management Systems, Mercury Gate, RedPrairie, Zendesk, Google Docs Google Cloud Services, Facebook Insights, Twitter Analytics, Google Analytics Graphics, Drum Up, Crowd fire, Salesforce, Salesforce Service Cloud, FrontPage, AutoCAD, Visio, Photoshop, Hadoop, Oracle Discoverer (4.1, 10g), Bills of Material (BOM), Oracle Workflow, JDA 8,1, Linux Cloud, PostgreSQL, MongoDB, DB2, Microsoft Access, Cassandra, Redis, SQLite, Confidential RDS, MariaDB, Azure, and Google Cloud, Google Analytics, Omniture Site Catalyst, Oracle AP, FA, MDM, GL, TOAD, MySQL, SQL*Plus, DataStage (7.5.x), ESP, EDW Enterprise Data Warehousing, Enterprise Job Scheduler, BCM. Agile

Modules: APC, APQM, APCM, APGC, OPLA, SAP ERP, BI, CRM, FA, FI, FICO, MM, PM, PP, SD, SRM.

Platforms: UNIX, Windows NT, Windows 2003 Server, Windows 2000Visual Studio ServerLanguages C+, C++, C#, Visual Basic, Google Service Cloud, AWS, AZURE, Java, Python, PHP, MSP, JavaScript, Node.js, Elixir, Rust, VB.NET, Perl, Ruby, Swift, Go, R, MATLAB, PL/SQL, Objective C, Scala, PowerShell, and Bash

SQL Tools: MySQL, Hyperion Brio, HPSM Management Services, HPE Service Manager, WDM, SASSAP SAP BODS, BI, MM, WDM, EC, PP, SD, WM, P2P SAP HANA, R/3, Oracle i11, r12, MDM, Enterprise TPM, Ariba, LAN/WAN links (Metro Ethernet, Broadband DSL, T1/E1, T3/E3, G.703), Cisco, TCP/IP, FTP, SFTP, HTTP, HTTPS BMC Patrol, NETIQ, Tuxedo, Manifest, Optxdw3ums MOVE, Open View 6000, NetView 6000, Citrix, Cisco GRE with (DMVPN), SciQuest, Cisco CoS / QoS, Cisco GRE (DMVPN), SABB System Six Sigma Process Control Software, IDE,, Master Data, MDM, Wireshark - TCP/IP packet analysis, Oracle, Exchange 5.5/2000/2003 Server Exchange

EXPERIENCE:

Confidential

Business Analyst

Responsibilities:

• Effectively manages, coaches and support team of 45, while contributing to onsite team member engagement. Systems responsibilities include assisting with evaluation of current systems - recommending system enhancements and modifications to IT, creation and maintenance of departmental procedures as they release directly to systems or to physical processes.
• Other systems responsibilities would be the evaluation and modification of internal and external reporting.
• Work with Sales and Marketing to collect, determine impact and in corporate market intelligence (i.e. competitive activity, retail trends and trade/consumer promotional activity) into the forecast.
• Developed Account/Sku level POS and Shipment forecasts for all passes of a product's life cycle (Replenishment, Promotions, Resets, and Catalog) for all assigned accounts.
• Leadership and guidance provided to an evolving demand planning organization and improvement to the application of the JDA forecasting tool, for a major logistics provider. Improved the communication of seasonal and promotional market intelligence by initiating cross functional team interaction and trained corporate personnel in the functional application of the JDA forecasting software, batch and batch processing.
• Achieved the corporate metric goal of 97.5% product availability or better and developed confidence in JDA forecast by managing an OEM line of handsets and accessories, creating accurate demand forecasts.
• Provided numerous Contract User Acceptance Testing (UAT) towards certain contract criteria with Confidential . Also supported various Testing methods including "Black Box Testing".

Technologies: Windows 10, TMS, WMS, JDA, DCIM, Transportation Planning, Retail Customer Service, CRM, Tableau, Reporting, Project Management MS Office 365, Excel, Access, Agile/Scrum/Kanban, UAT, BI and Python reporting Web Tools PeopleSoft 8.8,9.2, Jira, MercuryGate, TMS, WMS, Transportation Planning, Domain, AWS, Drupal 7, 8, RIM, Java, Visio, JAMA, SAS, JDA, EDW, Utilized; Retail Customer Service, CRM, APEX, Salesforce, Service Cloud, Smartsheet, Tableau, Scissor Lifts, Pallet Jack.

Confidential, Tyrone, GA

Business Reporting Analyst

Responsibilities:

• Retail Traffic Projects with weekly reporting and workflow production calculations.
• Provided Process improvement integrations with prescribed guidelines for in store retail structured development.
• Managed the Excess and Obsolete inventory process for various (sites) and Services; oversees GDP input from review of inventory on hand through the scrap and financial reserve processes.
• Played a lead role in the annual planning process across the S&OP planning team. Ensure linkage to monthly volume forecast as part of financial forecasting process.
• Supported business unit and corporate Sales, Inventory, and Operations Planning (SIOP) processes. This includes communication of demand changes and verification of loaded demand to a senior leadership audience inbound outbound interfacing, loads, sends etc.
• Developed and execute best in class demand planning performance metrics.
• Aided development, maintenance and improvement of GDP standard work and processes
• Drove IBP process improvements to improve forecast error.
• Hired, trained and mentored new planners. Work across peer group to lead and participate in major process improvement activities.

Technologies: Windows 10, SDLC, OIM, BSA, POS, Agile/Scrum, BI and Python reporting Web Tools Google Analytics, Omniture SiteCatalyst, PeopleSoft 8.8,9.2, Jira, MercuryGate TMS, WMS, Transportation Planning, RIM, Office 365, Domain, Drupal 7, 8, Java, Visio, JAMA, SAS, JDA, EDW, Utilized; Retail Customer Service, CRM, APEX, Salesforce, Service Cloud, Smartsheet, Tableau, Scissor Lifts, Pallet Jack.

Confidential, Atlanta, GA

Reporting Data Analyst

Responsibilities:

• Provided SCM analysis and insights for a successful rollout of Retail Traffic Counter Procure to Pay Salesforce Project rework of weekly reporting and workflow processes implemented Confidential retail outlets throughout Georgia during transitional periods.
• Develop strong working knowledge of marketing/sales/customer business plans to validate the forecast and accurately reflect business plan alignment
• Develop and maintain a 24-month operational forecast by SKU by in Logility
• Create a “Bottoms-up” budget by SKU for use in both Divisional and Operational budgets and trends. Review with divisional management to arbitrate differences and finalize sales content and phasing
• Work within Synergy SAP tool to assist in SalonCentric forecasting as necessary
• Analyse historical sales data and future plans while working cross-functionality to achieve continuous improvement in the accuracy of demand forecasts. Using projected demand plans, work towards continuous improvement of forecast accuracy and improve overall demand plan
• Influence Divisional Business decisions through analytics presented to Senior Management
• Ensure an alignment of Demand Forecast with Sales Estimate and/or provide reconciliation and analysis of variance
• Established and maintained regular vendor management governance process. Facilitated all meetings while providing readouts to program leadership and key stakeholders. Regularly communicated and distributed key performance metrics, dashboards and reporting.

Technologies: Oracle R12.1, Windows 10, SDLC, OIM, BSA, Agile/Scrum, BI and Web Tools, EDW, AJAX, Jira, Drupal 7, 8, Java, Visio, JAMA, JDA, Java, J2EE, MercuryGate, Transportation; WMS, WM, LMS, Salesforce, Google Service Cloud, Azure, AWS, PeopleSoft 8.8, 9.2, Retail, Smartsheet, Tableau, HP Quality Centre, SAS, Cognos, SAP, Point of Sale, Box, Clear Quest, Workfront, Team Foundation Server (TFS), SQL Server, Project Management MS Office, Excel, Access.

Confidential, Atlanta, GA

Sr. Business Analyst / Project Manager

Responsibilities:

• Privately owned, 60,001+ Employees; digital cable television, telecommunications and Home Automation services
• Met with project sponsors, shareholders and varied experts to gain a solid understanding of automotive sales and marketing including current strategic trends and customer expectation issues or problem(s) being properly addressed. Identified impacts, while utilizing vendor management solutions. Worked closely with shareholders, sales staff, technical architects to identify workable solutions.
• Researched dealer groups in determining dealer make up a predefined list of dealer groups, applying established business rules to analyse sales processes and digital marketing strategies, discrepancies of the dealer groups and each of their dealerships in the master data, determine necessary changes in the master data to create a comprehensive and accurate view of each dealer group in the master data for digital applications and sales.
• Managed data and customer master data, utilizing data modelling and analysis.
• Worked closely with manager(s) to analyse & understand Business requirements; gathered User, Functional and Non-Functional requirements & translated the requirements into User Stories for Scrum process using Rally. Provided Process improvement guidance and strategies.

Technologies: Oracle E-Business Application Suite with Integration on Oracle SOA Suite., BSA, Agile Scrum, Smartsheet, AJAX, Sciforma 7.0, SharePoint, Oracle EBS, MDM, Peoplesoft, MS Excel, Visio, MS-Project, Salesforce, APEX, SQL, Tableau, Web development tools: Hippo CMS, Siderian CMS

Confidential, Atlanta GA

SIS Retail Delivery Project Manager / Data Business Analyst

Responsibilities:

• Mobility, publicly traded, 281,450+ Employees; Antenna Solutions Group (ASG) Broadcast Media industry (1-year contract) Key Performance Highlights:
• Provided Debit/Credit card readers - POS, SIS and Level 3 support - Connected payments - Stored SW & HW.
• Demonstrated expertise in all aspects of SDLC application project in addition to Infrastructure, Vendor.
• Provided leadership for all aspects of the implementation of a Disaster Recovery solution for all Business Critical and Infrastructure applications, including the development of Technical Disaster Recovery Plan documentation.
• Supported technical team members in planning, deigning and implementation of data conversion methods.
• Lead Supply Chain Consultant - Plan, execute, manage and lead implementations with JDA applications including Fulfilment, Strategy, Demand, Collaborate, and Monitor;(Versions 6.1through 7.2.2)
• Configured Salesforce.com apps and executed release upgrades.
• Developed alternative solutions by adapting current methodologies and procedures.

Technologies: Oracle R12, Windows 10, SDLCC, Agile/Scrum, POS, Workforce Logic, Information Lifecycle Management, Integrations, Java, Visio, Retail Customer Care, Sciforma 7.0, DCIM, Salesforce, Google Service Cloud, HPSM, JDA, SAS, Quality Centre, ClearQuest, BSA, SQL Server 2008, IT Audit and Data Compliance, MS Office, Excel.

Confidential, Atlanta, GA

Finance PMO Sr. Business Analyst / Project Manager

Responsibilities:

• Managed Forecast and Carrier Ads Program along with virtual team management including project life cycle management with 980M funding and finance budget, developing advance process programming to enable alternative pathways to clear business strategies and processes to achieve goals and objectives.
• Managed inventory levels to optimize material availability for Confidential & Confidential customers while maintaining the lowest possible inventory level.
• Responsible for the project / program management and deliverables related to office moves in various locations.
• Improved the workforce team's email response time by 30%.
• Custom reports and Dashboard for management and various business unit personnel to provide detail information on key performance indicators.
• Analysed large data sets utilizing pivot tabling, articulating key conclusions from analysis into clear and succinct Power Point presentations.

Technologies: Oracle 11, MDM, R12.1, Windows 8, SDLC, UAT, SQL, Agile/Scrum/Kanban, Access, Tableau, Java, Primavera, Visio, Salesforce, HP Quality Center, Cognos BI, BSA, Smartsheet, Google Service Cloud, WMS, Clear Quest, SQL Server 2008, MS Office, PHP, SAS, HTM/CSS, Information Lifecycle Management, Web development tools: Sitecore CMS, AJAX, Siderian, Drupal 8, 8.2. P&L.

Confidential, Atlanta, GA

Business Data Analyst / Project Manager

Responsibilities:

• Continually developed, expanded and improved financial reporting procedures for Fixed Asset purchases, capitalization and expense.
• Managed $74M program focused on COX business infrastructure and the customer promised equipment $11M YTD in 2013.
• Utilized advance supply chain capabilities including 3PL, 4PL WMS systems to manage complex ALU parts throughout the entire life cycle.
• Managed inventory levels to optimize material availability for Cox customers while maintaining the lowest possible inventory levels.
• Leveraged third party capabilities and 3PL for vendors management inventorying and logistical transportation services of high value assets required to support capacity network projects while managing and monitoring metrics for KPI’s.
• Played integral role in projects from Supply Chain Opportunity and Maturity assessments to conference room pilots, advanced end-user training, change management and rollout. Manugistics Expertise in Fulfilment; Constrained Production Planning; Demand, trigger purchasing of material based on the demand forecasting and inventory management methodology.
• Developed Customer MDM strategies and solutions utilizing SQL server MDS tools.
• Functioned as SME for internal customers answering questions inquiries, required to defined process and procedures interfaced with various cross functional teams to resolve issues with BOM releases.
• Synchronized disproportioned data sources in non-integrated, working with Data Governance Teams and data transformation in multi system environments using custom tools including Access, (ARIS) to simplify procedures.
• Applied best practices to supply chain efforts and best team practices.

Technologies: Oracle E-Business Application Suite with integration's on Oracle R12, SOA Suite, Customer MDM, SCM, Access, LMS, WMS, TMS Transportation Management, OIM, HPSM, JDA, SAS, Agile Scrum, LTL, MercuryGate TMS, SharePoint, Information Life cycle Management, Logistical Analysis, MS Excel, Visio, KPI’s, MS-Project, P&L, Tableau, SQL. Web development tools: Drupal 8, PHP, SOAP, Web 2.0, Warehouse Equipment, Forklift, Scissor Lifts, Pallet Jacks (Powered and Manual).

Confidential, Atlanta, GA

Operational Planning Analyst Defects Manager/Inventory Management

Responsibilities:

• Met with Site Director daily, engaged on Production Management and Engineering details along with Production Specialist regarding updates production data and part requirements.
• Defined employee and customer tolerance groups Configuration of Bills of Exchange and down payment process. Created primary and secondary cost elements and cost element groups.
• Accountable to the organization for the development and organization of all matters related to Vendor Management, MDM Inventory Management systems FI (G/L, A/P, A/R, AM) and CO end users, including creation, merging & harmonization activities like syndicating the consolidated data to remote systems editing and maintenance of documentation. (R/3 v2.2).
• Maintained detailed documentation of process flow diagrams and operational support.
• Created a “Bottoms-up” budget by SKU for use in both Divisional and Operational budgets and trends. Review with divisional management to arbitrate differences and finalize sales content and phasing
• Worked within the Synergy SAP tool to assist in forecasting as necessary.
• Analysed historical sales data and future plans while working cross-functionality to achieve continuous improvement in the accuracy of demand forecasts. Using projected demand plans, work towards continuous improvement of forecast accuracy and improve the overall demand plan.
• Influenced Divisional Business decisions through analytics presented to Senior Management.

Technologies: Oracle Customer MDM, SAS, SAP HANA, SD, FICO, MM, LE, IM, WM, PP, HUM, QM, BI/BW, SAP RDS (SAP Rapid Deployment Solutions), RFI, RFP, RFQ, Windows, Transportation, WMS, MS Project, HP Quality Centre, KPI’s, MS Visio, BOM, MercuryGate TMS, LTL, JDA, SAS, BSA, Tableau, Cognos, SAP-R/3 Version: ECC 6.0, EHP 3. Solae, TM1, HPE, MS Office, HPSM, MS Excel, P&L, Requisite Pro, Pallet Jack, Forklift.

Confidential, Kansas City, MO

Functional Project Manager Data Analyst

Responsibilities:

• Reported directly to CEO and CFO as part of an assigned supervisory role and duties.
• Oversaw IT, Purchasing, Supply and Inventory, Demand Planning, Forecast Management.
• Involved in Implementing PeopleSoft Accounts Payable and e Settlements development
• Captured, reporting and analysis of financial, clinical, patient health experience, productivity, utilization and other data, driving quality improvement.
• Worked with suppliers and employees to troubleshoot and resolve invoice exceptions within defined service level agreements.
• Facilitating infrastructure/facilities office moves.
• Responsible for capturing, analyzing and reporting needed data for external reporting requirements, including federal utilization reporting (also including UDS and Section 330 Grants); financial reporting; clinical quality measures and others as needed. Familiar with utilizing data from an Electronic Health Records.
• Collaborated with CFO, Legal and internal stakeholders in negotiating contractual agreements supporting business requirements per Merial's guidelines and policies.
• Developed and executed against short and long-term campaign roadmaps and strategies.
• Strong leader who invests deeply in your team and develops strong relationships with diverse groups of people.
• Understand complexities of the business to business and MCM space and navigate a matrixed organization across multiple lines of organization.

Technologies: HIPPA, HEDIS, SAP, BODS/BODI, BI/BO, SD, MM, WDM, TPM, ABAP, HANA, BOSS, FI, JDA, MS Project, Oracle Customer MDM, Information Lifecycle Management, LMS, TMS, LTL, HIPPA, HP Quality Centre, Salesforce, Adobe Sitecatalyst, Service Cloud, PeopleSoft, Help Desk, LAN/WAN, Service Now, BSA, Active Directory, IBM Cognos BI, Networking, MS Visio, MS Office, MS Excel.

Confidential, Kirkland, WA

Technical Business Analyst

Responsibilities:

• Digital Asset Management System, Workflow Management System, Customer Relationship Management System, Billing Systems, Business Intelligence System, other minor IT applications etc
• Grew expertise within customer business processes and workflow in the specific application project areas. Responsible for providing software change management services to the customers, covering - but not limited to - modelling change, communicating change, involving others in the change, generally being supportive of the customer and championing the change
• Executed and analysed day-to-day operational support, while focusing on root-cause analysis and constantly identifying improvement areas and actions and drive their implementation
• Acted as contact for all users on system issues or problems. Developed recommendations and coordinates issue resolution with Information Technology (IT) and outside service providers based on business unit priorities. Documented and communicated problem resolution.
• As Confidential 's lead Business Systems Analyst, led requirements gathering process supporting IT Infrastructures and PCI, POS Network technologies.
• Developed alternative solutions by adapting current methodologies and procedures.
• Prepared detailed technical documentation for ecommerce JDA enterprise operations and plans.
• Participated in workshops to discuss technical and functional designs in collaboration with JDA functional consultants.
• Provided analytical and POS root cause support to End-user and Network Field Operations team.

Technologies: CISCO ASA, JDA, VPN, SDLC, MS Project, Salesforce, ITIL, Help Desk, HP Quality Center, Service Now, SAS, Retail, POS, Adobe Analytics, Active Directory, BSA, Citrix Server Networking, LAN/WAN, VWAN, MS Visio, MS Office, MS Excel, Pallet Jack, Forklift.

Confidential, KING OF PRUSSIA, PA

Operations Manager / Records Management

Responsibilities:

• Communicated the business of the operation to lead and influence the input/output of 2-8 exempt level managers and 40-150 full-time employees.
• Actively contributed to the distribution administration team by assisting in the development of distribution goals and objectives, working effectively across departmental boundaries within the operation and manage the overall shift and departmental production/efficiency goals.
• Responsible for Transportation, Warehouse Operations Logistical Management, retention schedules migrating record data, archives, purging and managing Electronic Records data both health and financial along with full P&L and for various fortune 100 companies and electronic records data management through, AS400, Oracle 11i RecordMinder® Across the United States.
• Responsibilities also included Vendor Management, developing strategies, driving increased efficiency and effectiveness of multiple warehouse operations including inventory retention management, full Lifecycle management creation or receipt, through record processing, distribution, organization, storage, and retrieval, to their ultimate disposition staging, material handling, issuing, storing, recording, quality, purging and logistical activities.
• Established and maintained control procedures to optimize the efficient and effective handling of patient medical records and related medical documents.
• Conducted routine audits on all active Records in inventories.
• Supported warehouse standards with resources, consulting, and benchmarking nationally.
• Completed warehouse operational requirements by scheduling & assigning employees where appropriate performing tasks associated with the receipt, storage, shipment and product and materials.

Technologies: AS400, Oracle, RecordMinder®, Record Point, Record Lion, Contracts, Division Orders Medical Records, HIPPA, CollabWare, WDM, VPN, Lotus Notes, Help Desk, Active Directory, Transportation, BOM, LMS, WMS, RedPrairie, SAS, TMS, SharePoint, Ci0d0trix Server Networking, MS Visio, MS Office, MS Excel, Warehouse Equipment, Forklift, Scissor Lifts, Pallet Jacks (Powered and Manual), Tractor Trailer(s).