SUMMARY:

• Determined and organized Technical Business Analyst, with a grasp on digital landscape possessing progressive experience in strategy, planning, data analysis, project management and user experience, will deliver smooth systems implementation, performance, and resolutions to the customers.
• Highly organized, with sharpened ability to quickly learn and understand key business information across disciplines to identify technical deficiencies, operational problems, and use effective communication to bring project to its completion on time and within budget.
• Ten years of IT experience specializing in Business Analysis, Project Management, planning, systems analysis, finances,, and technology
• Eight + years of Project Management experience
• Strong communication and skills
• Technical environment: Jira, Tableau, SalesForce; Azure; MS Office 365; SharePoint, Google Sheets

TECHNICAL PROFICIENCIES:

Operating Systems: MS Windows 7/8/10, Mac OS, and Apple OS

Software Applications: Microsoft Office 365, MS Excel, Google Sheets, SharePoint

Networking/Database/Utilities: Microsoft Active Directory; Azure; TCP/IP, UDP, FTP, Microsoft Exchange, PC Control Action System, Shared Processes; Certified Software Asset Manager; CSP Linkedin, Norton Utilities, Nmap; VMware

PROFESSIONAL WORK EXPERIENCE:

Tech Business Analyst PM

Confidential, NY

Responsibilities:

• Gathered, analyzed and documented the state of existing systems, requirements, processes, made intelligent inquisitions and created matrix chart for managing the solutions development to ensure the stakeholders goals met.
• Redesigned strategy and project practices that brought user acceptance tests and alignment with cross - functional teams around the globe by implementing traceability tactics and tools.
• Actively collaborated with Tech Consulting Team to evaluate, clarify and approve specifications to facilitate completion of configuration for end-users.
• Implemented assignments and revised priorities for technical tests that satisfied changing needs by eliciting requirements and optimization roadmaps.
• Enabled standards to update documentation on internal and external websites that became user friendly for LinkedIn Learning Upgrade clients and the Project's stakeholders.
• Identified and drove short-term initiatives that improved the performance of configuration alongside longer term projects by facilitating customer, and providing strong support by leading iterations in partnership with Tech teams.
• Provided coordination of the flow and week-to-week tactical objectives to core team by working with fellow PM contractors and use of data validation.

Tech Support

Confidential

Responsibilities:

• My primary responsibilities were to provide general Tier II/III technical support, troubleshooting, and resolution of Equitrac equipment’s hardware/software for high-end clients with the Washington DC, Maryland, and Virginia areas.

Tech Admin

Confidential, Chantilly, VA

Responsibilities:

• As a tech representative, my responsibilities were to manage data migration, VPN installations, systems settings, configuration updates, user connections, and resolving technical issues for VPN user accounts and network devices for General Dynamics Information Technology formerly known as Confidential .
• I also worked in collaboration with technical teams to provide other types of various technical network and cloud support for corporate accounts in adherence with cyber security standards.
• Other duties include system imaging, handling the migration of Windows operating systems from Windows 7 to Windows 10.

IT Risk and Governance Consultant

Confidential, Bradenton, Florida

Responsibilities:

• My primary responsibilities were to conduct root-cause analysis, identify problems, and develop solutions for decision makers in outsourced technical infrastructure environment of the company.
• Other duties included developing materials and manuals, revision of user access controls and communicate strategies to primary stakeholders.
• Trained staff on usage of the Confidential platform.

Business Technical Analyst

Confidential, Tampa, Florida

Responsibilities:

• I was responsible for business flow redesign by gathering requirements on operating systems, network devices, servers, and applications that were used within the Confidential infrastructure. I also worked to identify and address network issues, user access and attributes verifications, generated reports, and proposed changes for managed systems after escalation, which resulted in delivering resolutions and status reports in a timely fashion.
• Other duties included conducting technical surveys, systems user testing, documenting specifications and requirements as well as management of business projects for ten business centers to ensure continuity of media services across the globe.

IT Project Manager

Confidential, Washington, DC

Responsibilities:

• I was responsible for managing three-million-dollar IT portfolio, maintain milestones and financial metrics in cyber security governance of Enterprise Architecture and Information Security.
• This included Identity and Access Management control assessments, gathering requirements, permission levels review, responding and escalating security incidences in compliance with .
• Other duties include monitoring SIEM, IDS and IPS security logs, serving as liaison for organization, handling and responding to Request for Proposals, conducting interviews, creation of documentation, and reporting project status to stakeholders.
• Defined internal team and business processes, established weekly audit of attacks and breaches for program metrics analysis and improved communication by serving as a liaison between IT team, customers, vendors and interagency departments
• Developed and conducted for system owners in Incident Report and Contingency Planning. Completed assignments twenty percent ahead of time for scheduled risk and variances

Technical Financial Analyst

Confidential, VA

Responsibilities:

• As a Technical Financial Analyst contractor, I worked for various organizations IT provider to manage, document and report on the financial operations and audit for the sales and distribution centers, equipment service centers, and headquarter offices.
• This includes responsibility over the budget, financial products, and collaborating with the billing and supply chain units.
• I also implemented project plans, created project roadmaps, and worked with the project teams on data integration and implementing business data migration tasks.
• Reduced loss of data by 15 percent by addressing issues in remote host server, billing, and products specifications.
• Contributed to the compiling and writing technical procedures into manual for end users.

Technical Field Representative Specialist

Confidential ; Fairfax County, VA

Responsibilities:

• My core responsibilities were to govern over administered surveys using GPS tools and maps assigned to specific geographical areas.
• I also conducted interviews, gathered demographic and topographic data as well as briefed participants on the finding of the data.
• Other responsibilities included conducting fact checking, implemented GIS records corrections, and serving as the liaison to the technical team.
• Delivered a large areas GIS verification and correction of discrepancies and research methodology for the organization
• Decreased costs by 30 percent by meeting the Census Bureau goals while increasing product expectation and delivery by 75 percent.

Technical Analyst

Confidential, Baltimore, Maryland

Responsibilities:

• My responsibilities as a Technical Analyst were to research and resolve SSA disability claims, check for integrity of data flow using a layered database environment and maintaining process, accounting policies and procedures for documentation of PII.
• I also was responsible for managing project plans and roadmaps for business data migration and collaborating with project teams that carried out various project tasks.
• Other duties include ensure compliance with Confidential and state policies, regulations including payout and overpayments pertaining to SSA disability benefits, earning and workman’s compensation requirements.