PROFESSIONAL EXPERIENCE

Sr. Business Systems Analyst

Confidential, Chicago

Responsibilities:

• As a Sr. Business Systems Analyst, responsible for identifying, analyzing, and understanding the e - commerce needs and requirements for Confidential s Canadian Site. worked with the internal e-commerce and web development teams to develop Functional Stories and define acceptance criteria.
• Working closely with Product Owner to gathering requirements, converting them into User stories and established Acceptance Criteria.
• Eliciting requirements using techniques such as Interviewing, Document Analysis, JAD sessions, brainstorming sessions and Requirements Workshop.
• Communicating with diverse group of stakeholders for Requirement Gathering
• Writing Functional Stories using Gherkin syntax (Given-When-Then) for Acceptance Criteria

Sr. Enterprise Business Analyst

Confidential, Los Angeles, California

Responsibilities:

• Meet and communicate with business customers to understand business objectives, operations and processes.
• Document business understanding in a systematic structured way using flowcharts (as-is and to-be process).
• Compile Business Requirement Documentation (BRD) - Business Objectives, Project Scope, Deliverables, Timelines, Gap Analysis, process documentation
• Conduct Joint Application Development (JAD) sessions to review BRD
• Develop relationship with business/IT stakeholders and customers to enhance the standardization, integration and alignment of business and IT objectives
• Document, manage and maintain artifacts and models describing the business and related systems
• Work with QA Team and vendors to Organize Group Testing Sessions - Test Script Reviews, Defect Management Reporting and Resolution - used HP ALM for testing and defect management
• Provide mentorship to junior business analysts

Sr. Business Systems Analyst

Confidential, Los Angeles, California

Responsibilities:

• Become deeply immersed and knowledgeable about core business functions, processes and workflows. Evolve into a subject-matter expert to liaise between IT and other departments
• Assist in the documentation of existing and future state business process flows
• Assist ERP support team and multiple business departments in the functional and user acceptance testing.
• Field incoming problem tickets from end users to resolve application and software issues within servers, databases, and other mission-critical systems
• Identify opportunities for improvement within the system, including making recommendations on how users can best utilize the product to accomplish their functional objectives
• Work with Sales, Marketing, Account Receivables and IT Service desk to improve the customer account creation process from 5 days to 1.
• Gain exposure to End-to-End Warehouse Management Process: Purchase Order, Sales Orders, Invoices, Receipts, Order Pick, Order Put, Finance Posting, invoices, etc.

Sr. Business Analyst/Lead

Confidential, Los Angeles, California

Responsibilities:

• Provide technical leadership to high visibility projects by identifying & resolving issues of strategic importance to the organization
• Directs, organizes, and leads Business Intelligence work stream projects in the implementation and use of new software tools and systems (BI/Reporting tools: PowerBI, Tableau, SAS).
• Successfully lead the migration of Legacy reports to the new BI platform. Activities included Product Selection, implementation, Configuration, Quality Assurance, Demos, Roll-out.
• Compile Business Requirement Documentation (BRD) - Business Objectives, Project Scope, Deliverables, Timelines, Gap Analysis, process documents
• Work with the data analysts to implement Operational/Strategic/Executive dashboards to track the KPIs. Enabled executive team to have a high-level overview of the state of the business.
• Provide value-added analysis and reporting support - improved CT exam capacity by 2.4% for Southern California.
• Provide leadership and vision to a team of analysts (total 3 team members).

Team Lead - Business Analyst & Quality Assurance

Confidential

Responsibilities:

• Build, mentor, and lead quality assurance team to deliver high-quality IT solutions.
• Oversee all test case development and execution activities, based on functional and non-functional user stories or requirements.
• Responsible for developing all testing-related documentation, including test plans, test cases/scripts, and defect reports
• Collaborate with the rest of IT in the development of best practices that provide continuous integration and delivery.
• Oversee the design and maintenance of test strategies and test cases, including test data.
• As a defect manager was responsible for creating and managing the defect logging, tracking and reporting process
• Compile Business Requirement Documentation (BRD) - Business Objectives, Project Scope, Deliverables, Timelines, Stakeholder identification, Functional and Non-Functional Requirements, Data Requirement, User Interface
• Successfully used Microsoft Team Foundation Server (TFS)

Sr. Business Analyst & Release Manager

Confidential

Responsibilities:

• Gather and document business requirements; going above and beyond to understand the client's complete business needs and putting a plan into action
• Met with subject matter experts to identify and document all functional requirements
• Create user stories to assist development team in building the application
• Serve as the primary liaison between business users and development staff
• Create test cases and conducted Functional and User Acceptance Testing with business users
• Manage Business Intelligence & reporting tools to track finance and operations KPIs
• Successfully integrated, configured and managed electronic invoice applications to process invoices quickly, efficiently and accurately - Desktop and cloud-based COTS applications such as ADP, iSupplier, Actian, Oildex, etc.
• Managed Business Intelligence & reporting tools (Power BI, Oracle APEX, SSRS, Crystal Reports) to track finance and operations KPIs