SUMMARY:

• Over 8 years of experience in business analysis and software testing.
• Ability to communicate precisely and clearly with all levels of management
• Experience with Agile principles, Scrum framework, and Waterfall documentation
• Capable of writing user stories containing business value and the correct level of acceptance criteria
• Experience facilitating requirement sessions
• Successfully collaborate with development members to clarify business and non - functional requirements
• Able to handle multiple projects simultaneously, effectively prioritize, manage change, and business leadership expectations

PERSONAL SKILLS:

• Ability to make decisions quickly and respond to changing priorities
• A creative thinker who is aware of the big picture and the knack for focusing on the details
• Ability to collaborate with cross - functional project teams including end-users and offshore staff
• Aligned with Subject Matter Experts (SME) to determine business requirements
• Elicited requirements using User Journeys sessions, Process flow, and System Sequence Diagrams to review the AS-IS and determine the To-Be process
• Proven abilities in Test Planning, Test Preparation, Test Execution, Issue Resolution, and Report Generation to assure that all aspects of a Project are validated
• Extensive knowledge in the Defect Management life cycle
• Ability to utilized conflict management techniques

EXPERIENCE:

Business System Analyst

Confidential

Responsibilities:

• Business analyst for enterprise - level projects. Document business requirements for several workgroups including Finance, Merchandising, Store Operations, Credit Systems, Confidential online website, and Point of Sale (POS).
• A core member of a cross-functional team comprised of resources from the business decision-maker, product owner, developer, and third-party vendor
• Collaborate with director-level decision-maker, subject matter expert, and the third-party vendor to produce business requirements aligned with Confidential Group strategic goals and products that provide customer value
• Work together with project team members and the third-party vendor to create a high-level approach for business requirements, scope, functionality and business process improvement during the planning stage
• Work effectively as a Business Solutions Analyst on Scrum and Waterfall projects
• Support Business Solutions Management (BSM) team with Waterfall activities including, project kick-off session, requirements documentation, and development team support
• Document user needs via the Business Requirement Document (BRD)
• Promote Agile principles and train Business Solutions Management (BSM) team members the Scrum framework
• Support a Business Solutions Management (BSM) team with an initial Scrum project
• Support Product Manager with prioritizing the Scrum product backlog, Sprint goal, and Sprint backlog
• Support Product Manager with user story writing and User Journey sessions

Environment: Retail industry, Agile environment with Scrum framework, Waterfall /SDLC, Jira, and Confluence.

Business System Analyst

Confidential

Responsibilities:

• Assist Product Owners with user story writing and Product backlog management.
• Active participant during the Inception process, Sprint Planning, Daily Scrum, Sprint Retrospectives, and Sprint Review sessions
• Collaborate with Product Owner to monitor and prioritize the Product backlog
• Assist Product Owner in user story writing including acceptance criteria validations
• Lead user story elaboration huddles to ensure developer(s) understood the requirement, and value to be delivered
• Review current business process model and recommend process improvements
• Transform existing use case(s) to a FitNesse wiki page
• Prepare business Feature Overview documentation
• Participate in turnover to application support teams
• Participate in team demo to stakeholders

Environment: Airline industry, Agile environment with Scrum framework, website development, and Jira.

Sr. Business System Analyst

Confidential

Responsibilities:

• Assist Product Owners with the inception process, Product backlog management, and user story writing.
• Participate in Sprint Planning, Daily Scrum, Sprint Retrospectives, and Sprint Review sessions
• Lead Inception process to determine the business goal and features for the initial Product Backlog in Sprint Zero
• Utilize User Journey sessions to document business scenarios for the To - be process
• Lead story elaboration huddles to update user stories documented during Inception
• Wrote User Stories in a Gherkin format
• Lead user interface (UI) documentation and review sessions
• Support offshore development team members

Environment: Airline industry, Agile environment with Scrum framework, JIRA, MS Word, and MS PowerPoint.

Sr. Business System Analyst

Confidential

Responsibilities:

• Assist managers and stakeholders with process improvements.
• Participate in Sprint Planning, Daily Scrum, Sprint Retrospectives, and Sprint Review sessions
• Actively worked with the Product Owner to monitor and prioritize Product backlog on an ongoing basis to meet release timelines
• Demonstrate ownership and accountability in providing deliverables within established schedule while working on multiple projects
• Document User Stories in Mingle application
• Document user needs via the Business Requirement Document (BRD)
• Utilize Microsoft Visio to document the to - be process flow
• Lead user interface (UI) documentation and review sessions
• Provided train the trainer sessions for new functionality
• Perform System Integration Testing (SIT)
• Provide side by side support and training to business testers
• Collaborate with user acceptance testers to resolve technical issues and ensure the overall quality of the deliverable

Environment: Pathology laboratory services industry, Agile environment with Scrum framework, Waterfall /SDLC Mingle, iRise UI authoring application, BI reports, SharePoint, MS Word, MS PowerPoint, and XML.

Sr. Business Analyst

Confidential

Responsibilities:

• Participate in Test Strategy and Test Plan reviews
• Design test cases in HP Quality Center
• Perform User Acceptance Testing (UAT), Regression Testing, and Smoke Testing
• Lead walkthroughs sessions with UAT users to obtain signoffs on testing results
• Provide side by side support and training to business testers
• Perform end to end testing of new functionality
• Contribute to peer reviews for analyzing Business Requirements and Solution Design Specifications documents
• Execute smoke test for new code drops by running automated test scripts
• Collaborate with user acceptance testers to resolve technical issues and ensure the overall quality of the deliverable

Environment: Mortgage industry, Waterfall / SDLC, IBM Rational Doors, IBM Rational Clear Quest, Clear view, Oracle, SharePoint, HP Quality Center 10.0, HP Quick Test Professional, MS Word, and MS Excel

Sr. Business Analyst and Testing Team Lead

Confidential

Responsibilities:

• Manage onshore and offshore testing team members
• Monitor testing resources to ensure project tasks are completed successfully and according to development specifications and deadlines
• Mentor team members in quality assurance procedures, and facilitated discussions on areas of improvement
• Liaison between developers, project managers and testers for defect management
• Recognized for introducing the use of requirement traceability matrix
• Organize and coordinate review sessions with various project stakeholders to resolve open issues
• Facilitate the implementation of new functionality through training sessions
• Encourage the use of regression testing to reduce the cost of re - work
• Participate in business requirement design sessions
• Perform ambiguity testing of business requirements during the Software Testing Life Cycle (STLC)
• Analyze software design documentation for accuracy, clarity, and completeness
• Introduce role-based testing during integration and user acceptance test phases
• Document testing scenarios for Integration, Regression, GUI, Database and User Acceptance Testing of many SAP business processes to confirm functionality
• Execute user acceptance testing requiring changes at the database level
• Coordinate and prioritized outstanding defects and enhancements identified during UAT and escalated when necessary to achieve project deadline
• Check postproduction defects and provided support for issues related to requirements

Environment: Electric utility provider, SDLC/Waterfall SAP CRM application, ITIL, SharePoint, Jira, HP Quality Center, HP Quick Test Professional, MS Word, MS Excel, and Microsoft Project.

Sr. Business System Analyst

Confidential

Responsibilities:

• Attend Business process review meetings to scope, define and document business requirements
• Participate in Joint Application Development (JAD) and interview sessions to elicit requirement from user and subject matter experts (SME) for several SAP modules including billing, and payment processing
• Participate in Sprint Planning, Daily Scrum, Sprint Retrospectives, and Sprint Review sessions to enhance existing web presence
• Performed a gap analysis for business requirements and data with stakeholders
• Involved in developing user stories for web page design
• Execute unit testing for web wireframes
• Review developers test cases for completeness and advised of potential adverse effects on down - stream systems and processes
• Support quality assurance activities through requirements traceability matrix and SOX compliance
• Present PowerPoint presentation to the end-user training department
• Provide on-site call center user support post-go-live both in the U.S. and abroad

Environment: Agile environment with Scrum framework, SDLC/Waterfall, SAP CRM, Oracle, SharePoint, Jira, HP Quality Center, HP Quick Test Professional, and Microsoft Word.

POS Tester

Confidential, Dallas

Responsibilities:

• Perform manual testing
• Report defects and verify defect fixes on our software application products
• Collaborate with development team members to resolve application defects
• Modify existing test plans
• Test of defect fix identified during the test cycle
• Demonstrate technical expertise in resolve complex problems requiring judgment based on functional experience

Environment: SDLC/Waterfall, Oracle, SharePoint, and Microsoft Word.

Debt Analyst

Confidential

Responsibilities:

• Identify prospective customers via cold calling and networking activities
• Present creative solutions to meet customer s staffing needs
• Assist sales manager by introducing call center type business metrics
• Present company services and solutions to prospective customers
• Develop a repayment plan and prepared a payment schedule by evaluating clients expenses, assets, and income
• Apply sales techniques such as: creating urgency, overcoming objections, asking for the sale, closing the deal

Environment: SDLC/Waterfall, Oracle, SharePoint, and Microsoft Word.

Sales Account Manager

Confidential

Responsibilities:

• Develop individualized telecommunication solutions by translating business needs into practical solution with the assistance of a sales networking systems engineer
• Develop relationships with the reseller sales team to increase their knowledge of the Nortel telecommunications networking solutions
• Assist sales manager with telephone metric measures and business issues affecting the ability to develop long term relationships with selling partners
• Provide clients with pre - sales cost-benefit analysis and business cases to support new project proposals
• Update sales funnel status reports for new account managers to ensure sales quota was met

Loan Officer

Confidential

Responsibilities:

• Ability to sell and close multiple types of mortgage loans including FHA, and VA
• Ensure loan paperwork was submitted in a timely manner based on proper loan processing workflow
• Proven sales and negotiation

Loan Officer

Confidential

Responsibilities:

• Gain the ability to independently communicate complex criteria, guidelines, and mortgage industry terms to a wide variety of customers
• Prepare the proper close - out documents to appropriate parties include lessons learned and completion of customer satisfaction surveys
• Improved the home purchase loan process by implementing a timeline process

Account Executive

Confidential

Responsibilities:

• Develop and maintain accounts for Ritz Carlton, Embassy Suites, Epic Divers, and many small business owners
• Obtain a detailed understanding of each client s business processes, desktop applications, and IT training goals
• Assist company s grant writer with the generation of proposals and statements of work for new prospects and existing clients including timelines for service delivery
• Support client s human resource department by coordinating employee training schedule

Business Analyst

Confidential

Responsibilities:

• Provide accurate and detailed business requirements to the development teams on time
• Business management staff members gained a better understanding of the Customer Care System (CCS) and how accounts receivable transactions would be processed in the new system
• Perform transactional testing for payment extensions and A/R items
• Perform unit testing of credit and collections line items and dunning of unpaid balances
• Assist the project manager in tracking the project against its deliverables, schedule, and budget, preparing periodic reports and presentations
• Prepare scope, deliverables, schedule, work - hour estimates, and plans for projects and proposals in coordination with department managers and under the direction of the Project Manager
• Supervise the preparation of requisitions for equipment and other items as required and coordinate with vendors and sub-contractors during project execution
• Prepare and conduct status meetings and other project meetings assigned by the project manager
• Provide feedback regarding junior tester s performance on a project team
• Recommend new processes and systems to improve quality, shorten the schedule, and save cost