SUMMARY

• Business Analyst with 6 years of experience in all phases of Software Development Life Cycle: Gathering Requirements, Analysis, Documentation, Implementation and Testing of projects with over 6 years of strong IT experience. A Smart working, Motivated, Detailed - oriented team player with excellent communication, Leadership, Interpersonal and problem-solving skills.
• Experienced in all phases of the Software Development Life Cycle (SDLC) including requirements gathering, analysis, design, implementation, testing and deployment as well as software engineering methods like Agile Scrum and Waterfall Methods.
• Expertise in Business Modeling using MS Visio.
• Expertise in using Rational Tool.
• Worked in multicultural environments and coordinating with internal, external teams.
• Always recognized for mastering new business activities and processes quickly and applying knowledge gained from experience to future initiatives. Work well under pressure and can complete project with tight deadlines.
• Coordinated team assignments as a lead and worked as an assistant to the Project Manager.
• Experienced in writing SQL queries for testing.
• Advanced knowledge in Excel to test the changes.
• Experienced in UAT testing.
• In depth knowledge of RUP.
• Prepared business process models, used VISIO to create use case diagrams.
• Experienced in conducting JAD sessions for gathering requirements with Business Owners and stakeholders by preparing an interview questionnaire with proper Agenda.
• Proficient in creating graphical representation of requirements using UML diagrams. Performed GAP Analysis to effectively gather business requirements by estimating the gap between “AS IS” and “TO BE” status of the project.
• Well experienced with Tableau and technical design sessions with developers, QA Analysts and System Engineers.
• Project Management - created and maintained work breakdown structures using MS Project, Project Enterprise and Excel spreadsheets. Managed resources and schedules/vendor contacts. Negotiated and managed contracts along with formulation RFP responses from the vendor side.
• Additional expertise includes project management: planning, scheduling, team building, client management, customer interaction, capacity planning, change control, integration and requirements management.

TECHNICAL SKILLS

• Microsoft Office
• MS Project
• Microsoft Visio
• Rational Requisite Pro.
• IBM Rational Tool (RTC)
• Rational Quality Manager (QM)
• Share Point
• SQL Server
• Tableau and Reporting Tools.

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst

Responsibilities:

• Experienced in business or system analysis, including enterprise services.
• Facilitating requirements elicitation sessions with stakeholders
• Creating business and system models to depict client requirements
• Coordinate with development team to ensure requirements are well understood.
• Capable of using the Agile Methodologies, UML, building Use Cases for and applying testability against requirements and specifications.
• Experienced with the VIP requirements for analysis and other software development mandated artifacts and processes
• Skilled in requirements elicitation, use case development, modeling, and requirements decomposition
• Experienced with Rational Software Architecture and/or other VA supported modeling tools
• Experienced in Rational Jazz Tools including Rational Requirements Composer (RRC ) and Rational Team Concert (RTC)
• Possess excellent verbal and written communication skills and the ability to interact professionally with a diverse group of executives, managers, contractors, stakeholders and subject matter experts.

Confidential

Business Systems Consultant

Responsibilities:

• Supported TMRO team by acting as a liaison between business partners and technical organization by planning, facilitating, and directing the work activities that are being requested of the Data Services and Operations Management organization.
• Engaged in new project requests or new work efforts. Also working with business and technical partners to provide quality information, resolve questions, assess user needs and recommend next steps.
• Worked with Engineers and Developers on Tableau/SSIS/SSRS reports based on the requirements.
• Coordinated multiple data/reporting efforts to support mission critical business deliverables.
• Requirements documentation, including technical data modelling.
• Performed technical writing for systems/product documentation.
• Prepared estimated for new work demand.
• Developed requirements documents including functional and technical.
• Supported IT unite creating functional specification documents for the design, development and implementation of strategic projects.
• Expert in data management lifecycle process.
• Acted as an escalation contact for project resources or project managers when an issue arises.
• Assist and govern business SMEs as they created ad-hoc/prototype reporting to support fast moving business deliverables.
• Knowledge of SQL Server (querying data, etc.)
• Experience working with Tableau and complex data in Excel.
• Supported the assigned project manager with creating detailed project plans assisting in developing, scheduling and tracking project timelines.
• Demonstrated ability to interpret business language into technical documentation.
• Demonstrated ability to grasp complex business issues quickly, recommend solutions and drive for resolutions.
• Supported project governance and provided regular project communications to the project manager and business areas.
• Meeting facilitation experience in leading discussions that result in consensus and commitment.
• Knowledge in understanding of business intelligence development and reporting.

Environment: Microsoft Office, SharePoint 2013, VISIO, Tableau, SQL Server, SSIS, SSRS.

Confidential

Business Systems Analyst

Responsibilities:

• Interface and collaborate with a diverse range of project staff, including project managers, PMO support staff, business analyst, developers, technical analysts, system architects, etc.
• Expertise in defining scope of projects based on gathered Business Requirements including documentation of constraints, assumptions, business impacts and project risks.
• Analysis and review of Software and Business Requirements documents.
• Conducting requirement gathering sessions, feasibility studies and organizing the software requirements in a structured way.
• Liaised between the Developers and Enterprise Architect to have project documentation such as the SDDs, User Guides, VDDs and Production Operations Manuals updated for various software releases and finalized by conducting technical writer edits.
• Gathering business and technical requirements that would best suit the needs of technical architectural process.
• Took the lead in coordinating the team’s assignments and facilitating a weekly documentation status meeting.
• Ability to collaborate with peers in both, business and technical areas to deliver optimal business process solutions in line with corporate priorities.
• Participated in requirement review sessions and visualization comment review sessions with stakeholders, capturing feedback and revisions.
• Worked on importing compliance requirements into the RRM tool according to the VIP.
• Lead projects in developing Gap Analysis, Risk Assessment, AS IS and TO BE, and requirements matrix.
• Used Requisitepro to document requirements, associated change requests with requirements and connected requirements with Use Cases.
• Used Rational Tools to create user stories, tasks and updates done to the project.
• Facilitate discussion with support teams in different phases of SDLC.
• Ability to execute in fast paced, high demand, environment while balancing multiple priorities.
• Ability to interpret business language into technical documentation.
• Outstanding problem solving and analytical skills with ability to turn findings into strategic imperative.

Environment: Windows 7, MS Office, Rational Tools, MS Visio, SharePoint, Project Management, Agile Scrum.

Confidential

Business Analyst

Responsibilities:

• Lead business initiatives including brainstorming on new functionality for current systems.
• Gathered and documented the requirements that were critical to the business mission and used those requirements to design application software using Use Case in Requisite Pro.
• Conducted JAD sessions to allow different stakeholders to communicate their perspectives with each other, resolve any issues and come to an agreement quickly.
• Created use case scenarios and documented workflow and business process.
• Documented business workflows textually as well as in UML diagrams (state diagrams) according to RUP, for the stakeholder review.
• Analyzed and documented business requirements and detail design of the software for the full understanding of the business.
• Conducted FRS and URS reviews and walkthroughs with the designers, developers and stakeholders.
• Prepared UML Use Case using Rational Rose.
• Used Requisite Pro to document requirements, associated change requests with requirements connected requirements with Use Cases.
• Supported IT unit creating functional specification documents for the design, development and implementation of strategic timelines.
• Performed feasibility, adaptability study and risk analysis to identify the business critical areas from USER perspective.
• Prepared test cases, test plans, test strategies, traceability matrix for QA team.

Environment: Windows 7, Enterprise, UML, RUP, MS Office, SharePoint 2007, MS Office, MS Visio and MS Excel.

Confidential

Business Analyst

Responsibilities:

• Worked extensively on writing the Business requirements and creating user requirement documentation.
• Acted as a liaison between stakeholders, system users, clients and managers who have a business problem to gather requirements.
• Conducting meeting/interviews and JAD sessions with stakeholders to collect business requirements.
• Managing, linking, tracing and analyzing requirements.
• Used MS Visio to construct Business Use Case Model and Business Object Model.
• Implemented a test harness for integration testing of the application.
• Wrote Business Requirements documents for various initiatives for phase 2.
• Created use case diagrams which will be used by the IT department to estimate the cost for the implementation.
• Extensively made AS IS and TO BE for the functionalities to be added in the phase 2.
• Conducted walkthroughs of the Business Requirement document with the business users and IT project managers.

Environment: Project Management, Requirement Analysis, GAP Analysis, UML, Use Case Analysis, MS Visio, Microsoft project and project analysis.

Confidential

Project and Wellness Coordinator

Responsibilities:

• Planned, conducted and completed assigned projects to include such activities as development of a project plan and milestones, data collection and organization, literature reviews, interpretation of findings, development of recommendations and drafting of associated technical reports and presentations.
• Responsible for non-clinical inbound and outbound calls assisting members find providers, appointment scheduling, appointment reminders, and ensuring appointment completion, educating members on their medical checkups needs, utilization and available community wellness resources, and connecting members with additional community resources when appropriate.
• Dependable, organized, positive, and high performing and a team player with a friendly proactive customer service attitude.
• Performed other duties that may be assigned by Public Health Service area administrator or other Public Health Service area manager or supervisor.
• Participated in the incorporation of Health Equity principles into division and departmental strategies.