SENIOR BUSINESS SYSTEMS ANALYST Resume

SUMMARY

Versatile Program Manager that excels in creating organization and efficient development with a financial services background.
Expertise in Program and Project Management and Implementation. Provide program planning and procedure development.
Communicate complex information to all stakeholders, succinctly and clearly. Proactively explore non - apparent solutions to reach goals.
Effective written and verbal communication skills. Skilled in Microsoft (MS) Office Suite, including PowerPoint, and Excel as well as ServiceNow, SalesForce, and Clarity.

PROFESSIONAL EXPERIENCE

Confidential

SENIOR BUSINESS SYSTEMS ANALYST

Responsibilities:

Onboarding New Clients, maintained 10-15 clients at a time, performing a 90-120 day onboarding process.
Established meeting schedule and contacted clients with step by step instructions for creating and implementing mobile app.
Encouraged 50% of clients to approve steps promptly and onboarded them within 60 days which was 30%-50% ahead of schedule.
Monitored project progress by tracking all activity via OneNote, resolving client challenges via SharePoint, and published, weekly progress reports using MS Excel and PowerPoint.
Created and led Resubmission Process and defined requirements for resubmission clients, including process workflow, SIPOC, and SOP.
Developed process to efficiently update existing clients with proper application updates (Apple and Google), weekly tracking (OneNote and Excel), and weekly reporting to management (PowerPoint).
Recommended controls by identifying problems, writing improved procedures, and established a working operation procedure.

Confidential

PROGRAM MANAGER

Responsibilities:

Served as a member of the EPMO, led company-wide high-level initiatives and programs to ensure transparency and completion.
Used qualitative and quantitative methods to analyze the effectiveness of organizational programs and proposals.
Gathered and analyzed data for organizational status reporting, including program and project updates, financials, and key initiatives. Built business cases and created WBS’s.
Researched and investigated new or improved business and management practices for application to programs or operations.
Worked on multiple global programs and assisted VP of program management.
Accelerated planning, funding, and execution of developmental activities.
Pulled forward 20% of EMV development efforts from fall to spring releases to mitigate risk and increase operational efficiencies.

Confidential

IMPLEMENTATIONS MANAGER

Responsibilities:

Assisted clients by determining product requirements and assessing client environment, taking into account any unique issues and designing a plan that addressed specific needs, so that the product or service was installed correctly.
Maintained the tools used to ensure the efficiency and effectiveness of the implementation such as questionnaires, specifications, troubleshooting, and statistics.
Led internal and external client status meetings, to coordinate product implementation.
Identified needs and irregularities to design flawless implementation.
Interpreted and facilitated communication from departments to various levels of management and customers.
Product Manager for fraud analytics tool and online reporting tool (SME).
Prepared strategic plans ensuring measurable results and accountability for adopted tactics.
Maintained timeframes and deadlines for upwards of 20-30 projects at a time.
Successfully implemented over 350 projects that generated over a million dollars in revenue.

Confidential

CONTRACT ANALYST

Responsibilities:

Supported Product Management to ensure products and services were offered with appropriate, competitive terms and conditions.
Ensured that signed contracts were communicated to relevant parties to provide contract visibility and awareness and fully support the implementation.
Provided guidance on contract matters to project managers or other operational staff, including training new project managers and employees in contracting practices and procedures.
Developed and implemented procedures for contract management and administration in compliance with company policy. C ontributed to and influence company policies.
Quarterly Reporting directly to MasterCard.
Oversaw Service Level Agreement Compliance and PCI standards.