SUMMARY

• More than Ten years professional experience as Business Analyst in Financial Sector (Banking, Insurance, Lending, Credit Management, Retail, Risk Management and Wealth Management ). Having excellent written and oral skills enabling me to communicate clearly, precisely and specifically to the requirement of both, organization and stakeholders.
• I possess the ability to comprehend a given situation and taking it forward to its logical conclusion, thereby ensuring bottom line growth in terms of profits.
• Specialized in Business Analysis methodologies with Financial Analysis (Credit Management and Risk Management ) skills
• Worked in handling enterprise level projects in Confidential Financial, Confidential Templeton, Confidential etc.
• Professional knowledge of Software Development Life Cycle (SDLC), Waterfall, Agile and Scrum
• Worked with Polarion and HP ALM tool for Test management and defect tracking
• Skilled in requirement gathering, documenting Use cases, User Stories, Business Requirement Documents (BRD), Functional Requirements Document (FRD), Software Requirements Document (SRD)
• Experienced in facilitating JAR/JAD Sessions with project leaders and stakeholders
• Experienced in using tools like MS Visio for Unified Modelling Language (UML) diagrams like Workflow diagrams, Use case diagrams, Activity diagrams, Sequence diagrams and Mind - Mapping
• Expert in Jira and Confluence for capturing User stories, Acceptance and Evaluation criteria
• Worked on Scrum activities like daily scrum meeting, sprint planning, sprint and backlog grooming, retrospective sprint review
• Worked with QA teams to prepare test cases and performed User Acceptance Testing (UAT) for clients
• Experience in creating IT Business cases, Coordinated with Project manager to perform Cost benefit analysis and Work breakdown structure
• Experienced with Business Process Management (BPM), Business Rules Management (BRM), Knowledge Management (KM)
• Worked with framework EDI software by using development tools given to programmers the ability to create EDI solutions easily, quickly and accurately
• Worked with the Broker’s Workstation (TBW), which is a fully integrated suite of automation tools designed to support the operations of property and casualty insurance
• Worked with UX/UI professionals for front end interface development
• Extensive experience in GAP Analysis and Process Mapping
• Extensive experience in Business Process Redesign (BPR) and Business Process Analysis (BPA)
• Expertise in troubleshooting technical issues and working with vendors
• Strong presentation skills, Reported and gave presentations of key components and milestones to Top Management
• Implementation of Basel II/ III
• Supported the development of the IT strategy, system plans and IT process improvements which includes doing Performance analysis of excel based data, created charts/graphs representing trends and data summaries
• Exceptional ability to quickly master and apply new concepts, excellent communication skills and Willingness to work 24x7
• A Proven Team player and demonstrated ability to support multiple projects concurrently, balancing deliverables and ability to prioritize deliverables across projects
• Strong communication and people skills, ability to take decisions, handle multiple-tasks and work well in a team environment.

TECHNICAL SKILLS

Tools: Word, Excel, Power Point, Visio, Project, Outlook, UML, Share point

Testing Tools: ZYPHER, JIRA, HP ALM, QC

Operating Systems (OS): Windows95/98/2000/7/10, Windows NT

Database: SQL, MS Access

Web Languages: Java, .Net, HTML, XML

Mobile: Android, IOS

Browsers: Chrome, Internet Explorer, Mozilla, Firefox

PROFESSIONAL EXPERIENCE

Confidential

Business System Analyst

Responsibilities:

• Thoroughly studying the inherent system to have a clear understanding of the business processes
• AS- IS process analysis to determine project feasibility
• Performs GAP analysis of business rules, business and system process flows and requirements
• Conducting Gap analysis to understand business model and functionalities to be incorporate into the new mobile application
• Ensures that the stakeholder/client needs were addressed
• Following Agile (Scrum) methodology by coordinating sprints from iteration planning through daily stand ups, iteration reviews and retrospectives
• Conducting JAD sessions for better understanding and refining of requirements in coordination with multiple teams
• Clarifying and prioritizing requirements by conducting brainstorming sessions with the stakeholders and SMEs
• Identifying all Use Case components including basic, alternate and exception flows
• Analyzing Requirements and creating Use Cases, Use Case Diagrams, Activity Diagrams
• Assisting QA team by reviewing test cases and clarifying requirements to ensure complete coverage of requirements
• Coordinating with the UX/UI team for front end interface development
• Providing training to users, and involved in conducting UAT sessions
• Facilitates Walk-through sessions to validate User Stories documented in JIRA
• Ensures all usability related items which must be executed are captured in the form of Product Backlogs
• Extensively used Use Case diagrams and Activity Diagrams to depict system functionality and user interaction
• Validating Sprint backlogs with the team by conducting sprint review meetings and daily stand up meetings
• Working as a Subject Matter Expert (SMEs) for both functional and technical components
• Was an interface between management, stakeholders and execution team
• Providing strategic support in development of detailed project plans and target dates
• Extensively used Confluence as a s ingle point of access to everything including business applications, email, calendars and feeds
• Working closely with QA team and developers to clarify/understand functionality, resolve issues
• Successfully performed the User Accept Testing (UAT)

Confidential

Business System Analyst

Responsibilities:

• Analysis of the current business process defined the scope of the project
• AS- IS process analysis to determined project feasibility
• Ensured that the stakeholder/client needs were addressed
• Followed Agile (Scrum) methodology by coordinating sprints from iteration planning through daily scrum and iteration reviews and retrospectives
• Implemented BABOK Knowledge areas while facilitating meetings and JAD sessions
• Facilitated Walk-through sessions to validate User stories
• Ensured all usability related items which must be executed are captured in the form of Product Backlogs
• Participated in JAD sessions for requirement and risk analysis with various stakeholders
• Extensively used Use Case diagrams and Activity Diagrams to depict system functionality and user interaction
• Coordinated with UX/UI teams to create wire frames and prototypes for the calculators
• Validated Sprint backlogs with the team by conducting sprint review meetings and daily stand up meetings
• Worked as a Subject Matter Expert (SMEs) for both functional and technical components
• Extensive use of Segregated funds, Retirement Funds and Mutual fund terminologies
• Worked on Visio to create Use case and Activity diagrams
• Was an interface between management, stakeholders and execution team
• Performed GAP analysis of business rules, business and system process flows and requirements
• Provided strategic support in development of detailed project plans and target dates
• Extensively used Lotus notes as a s ingle point of access to everything including business applications, email, calendars and feeds .
• Worked closely with QA team and developers to clarify/understand functionality, resolve issues
• Successfully performed the User Accept Testing (UAT)

Confidential

Senior Business Systems Analyst

Responsibilities:

• Involved in understanding the current business process
• Interviewed users, primarily Advisors and Planners (group and one-on-one) and other stakeholders to understand the domain, gathered customer requirements through surveys, along with JAD sessions
• Followed Waterfall methodology for creating Business Requirement documents (BRD)
• Incorporated BABOK Knowledge areas while creating Business cases, Business Requirement documents and facilitating meetings and requirement gathering sessions
• Facilitated walk through sessions to validate the requirements
• Defined AS- IS and To- Be processes of Sales, Marketing and Finance department.
• Elicited and validated the Business requirement, functional requirement and data requirements.
• Facilitated JAD sessions and gathered Business requirements and created Use Cases.
• Extensively used Visio tool to design Use Case diagrams and Activity Diagrams such as swim lane to depict system functionality and user interaction
• Worked with Polarion and HP ALM tool for Test management and defect tracking
• Worked with framework EDI software by using development tools given to programmers the ability to create EDI solutions easily, quickly and accurately
• Worked with the Broker’s Workstation (TBW), which is a fully integrated suite of automation tools designed to support the operations of property and casualty insurance
• Worked with UX/UI teams to create wire frames for the proposed functionality
• Ensured all usability related items which must be executed are captured in the Business Requirements Document (BRD), including UI Spec
• Worked as a Subject Matter Expert (SMEs) and coordinated with the development team for creating Functional requirement specifications and System requirement specifications
• Effectively used SharePoint for facilitating a common platform to share important documents within the team
• Assisted QA team by reviewing test cases and clarifying user stories to ensure complete coverage of functionaries
• Provided training to users, and involved in conducting UAT sessions

Confidential

Senior Business Analyst

Responsibilities:

• Performed Stakeholder’s analysis such as internal and external stakeholders
• Prepared Business Cases and conducted Process Analysis defined clearly the goals and objectives of the process in Business strategy document
• Extensively worked with Project Manager to determine the current best practices for requirement gathering
• Followed Waterfall methodology by creating the Business Requirement Document (BRD), prepared the Functional Requirement document (FRD) and System requirement specification (SRS)
• Incorporated BABOK Practices for requirement gathering and facilitating walk through meetings
• Worked on HP QC tool for test management, writing UAT Test Cases and executed them, created dashboards to track the progress of testing
• Worked with Visio to create Activity Diagrams
• Managed requirements and created a traceability matrix to cover all testable requirements
• Assisted in Financial analysis and Risk assessment to assess and develop new and existing customer credit terms
• Worked with UI teams to create prototypes for the new functionalities
• Worked with SharePoint to facilitate the communication within the team
• Collected Quantitative data, Qualitative Data and External data
• Worked as a Subject Matter Expert for both functional and technical components
• Defined AS- IS and To- Be processes of Sales, Marketing and Finance department
• Performed Brain storming sessions with Credit division including, Credit Risk staff, Credit Risk committee, Chief Credit Risk officer, conducted individual and group (JAD) sessions with business stakeholders and technical units for gathering Business Functions
• Taken into account the risk components which should be addressed such as: Probability of Default ( PD), Loss Given Default (LGD), Exposure at Default (EAD)
• Maintained a close and strong working relationship with teammates and management staff to achieve an expected QA result for the project team
• I validated the new CRMS to commensurate with institution strategic objectives, Risk assessment processes used by the bank and Basel II Accord.