SUMMARY

• Lead Business Architect with 12 years of diverse experience in Information Technology with focus on Business Analysis, Business Modeling, Requirement Gathering, Technical Documentation, Software Validation and Web Application Services
• In - Depth understanding and progressive experience in all phases of the iterative Systems Development Life Cycle (SDLC)
• Proficient in using Agile Scrum methodologies and used excel extensively to write user stories, analyzed the iteration Burn Down Charts and reviewed defects.
• Experience in Global Customer Acquisition, Credit and Fraud Processing, Credit Card business, Payments, Compliance and Risk Management domain.
• Knowledge of business processes in various verticals of Confidential Customer Acquisitions, Credit, Fraud, Customer servicing and Payment Processing.
• Specialization in Pega Rules Process Commander (PRPC).
• Acted as a Pega Business Liason between the business and the technical team in the areas of Software Design and Development Life Cycle and Web based technologies.
• Experience in developing Work Flows and Activities, Rule based Business Process Management using Pega Rules Process Commander (PRPC), Decision tables, Decision maps, Declarative expressions, Constraints, and Indexes.
• Experience in using Pega BA tools like Application Profiler and Application Accelerator.
• Experience working on prototyping wireframes using iRise tool
• Involved in Test Planning, Test Preparation, Test Execution, Issue Resolution and Report Generation to assure that all aspects of a Project are in Compliance with the Business Requirements
• Experience in working with HP Quality Center, Rally and testing automation tools like LISA
• Exceptional interpersonal, organizational communication, customer service and presentation skills and ability to assimilate new technologies, product and solutions.

TECHNICAL SKILLS

Software Development: SQL, PL/SQL, C#, Visual Basic, .NET 3.5, Java, C, C++

Web Development: ASP.NET, HTML, XHTML, XML, CSS, Java Script

Tools: /Utilities: TOAD, QTP 10.0, Epiphany Right Point 6.5, SharePoint, iRise V9, PEGA 7.1v

Databases: Oracle 8i/9i/10g/11g, MS SQL Server, Lotus Notes 6.5

Operating Systems: Windows NT/2000/XP/Vista/7/Ubuntu/Linux/Unix

Applications: MS Project, MS Visio, MS Office, Dreamweaver

Object Oriented Methodologies: Coad & Yorden Object-Oriented Analysis and Design, UML

PROFESSIONAL EXPERIENCE

Lead Business Architect

Confidential

Responsibilities:

• Collaborated with internal stakeholders to create User Stories and mange the Product Backlog
• Lead and facilitated structured workshops to identify and prioritize requirements
• Provided best practice solutions based on customer defined business needs
• Conducted DCO sessions with team members,SME,vendors,users and other stake holders for open and pending issue
• Used PEGA Application Profiler to capture requirements and objectives into smartBPM and Document Wizard to automate creation and maintenance of documentation
• Created data dictionary to document property attributes
• Created mock-up forms where appropriate for better visualization and understanding of the proposed software solutions
• Orchestrated Pega activities, rule sets and web services in order to support Pega Business Process Management and Business Rules Development
• Involved in Designing High Level Class Structure, Workflows and Rulesets in Pega PRPC
• Designed PRPC Flows,Assignments,Utilies,Decision,Split for each, Spin-off, Split-Join shapes
• Experience in using Pega Connectors and Services for integration, PRPC tools PAL, Tracer, Security Model, Access Groups, UI Portals, Log Analyzer, PRPC Multi-node architecture and caching
• Contributed to all team activities to achieve overall delivery success
• Played a major role in Integration and User Acceptance testing by developing test strategies and executing scripts with Quality Assurance group
• Ensured delivered work product meet/perform to functional requirements by serving as a testing resource in both unit and user acceptance testing phases
• Completed work in time / effort budget. Provided proactive updates to Engagement Leader if timelines or effort estimates are in jeopardy
• Provided regular updates to Program Manager on project progress and outstanding issues

Senior Business Architect

Confidential

Responsibilities:

• Gathered user and business requirements through interviews,surveys,and observing from portfolio managers and UI( User Interface)
• Analyzed and prioritized user and business requirements as system requirements that must be included while developing the software
• Involved in Inception Phase and prepared Logical Data Models that contains BRD and supporting documents containing the essential business elements, detailed definitions, and descriptions of the relationships between the actors to analyze and document business data requirements
• Conducted DCO sessions with team members,SME,vendors,users and other stakeholders for open and pending issues
• Used PEGA Application profiler to capture requirements and objectives into SmartBPM and Document wizard to automate creation and maintenance of documentation
• Provided guidance and subject matter expertise to PEGA Engineers on testing and Quality Assurance methodologies and processes
• Responsible for unit testing, functional testing, system integration testing, regression testing, GUI testing, web service testing, and browser compatibility testing
• Involved in Designing High Level Class Structure, Workflows and Rulesets in Pega PRPC
• Implemented notification tasks using correspondence rules and decision rules
• Designed PRPC Flows,Assignments,Utilies,Decision,Split for each, Spin-off,Split-Join shapes
• Created Product, Patch and Deployed into QA,UAT and PROD Environments
• Extensive debugging skills in PRPC using TRACER,Clipboard,PAL,SMA and Rules
• Thoroughly worked on reporting wizard, list views, summary views, decision trees, decision tables,constraints,map value,activities,edit input,Obj-validations,HTML Rules,Correspondence rules, Data tables,sys management applications, database wizard,portals,sections,harness flows,actions,bulk processing, customizing PRPC Rules, Connector Rules and Services.
• Expertise in creating the SLA events on the assignments
• Worked on Circumstancing by creating the circumstance definitions
• Created and executed test scripts, assisted in preparation of test strategies, test data set up and maintenance of test data and environments as well as logs results
• Played a major role in Business Rules testing, Interface testing and E2E Business work flow testing
• Provided maintenance of the regression suite and created and executed automated test scripts
• Served as Platform SME to drive quality at application level, identified new opportunities and driving software engineers to deliver highest quality code

Business System Analyst

Confidential

Responsibilities:

• Responsible for working with the business to determine and document business needs and requirements to implement various functionalities for both US and International markets.
• Reviewed the business rules with the developing team and modified based on Technical Specification and software requirements specifications (SRS) using Pega Rules Process Commander
• Written Use Cases and developed Business Rules document for the implementation of Workflows in Pega PRPC.
• Designed and developed the User interface for the application by creating the harness and section rules.
• Creation of search reports using List view and Summary view rules of PRPC
• Worked with architects to identify technical solutions and business process improvements that are in line with IT and business strategy.
• Worked with development resources to ensure the proposed design meets business requirements and also worked with Quality Assurance Managers to coordinate testing activities. Provided regular updates to assigned Program/Project Management resources.
• Acted as a liaison between the business and the delivery teams to provide technical solution(s) to meet business requirements
• Undertaken resource management responsibilities for up to 30 team members
• Worked closely with Project Management, providing inputs during project planning (resource requirements, development estimates, etc.) and throughout the development life cycle to ensure business objectives are met.
• Worked in a project which was implemented using Agile methodology
• Involved in prototyping wireframes using iRise Tool
• Undertaken both theoretical and hands on training in PEGA 6.2 v

Business System Analyst

Confidential

Responsibilities:

• Analyzed the Business Requirements, functional specifications. Worked with Sr Business Analysts/Project Managers to convert the Business Requirements into Data Specifications.
• Responsible for reviewing, analyzing, building and deploying Business Rules supporting Relationship Care,CFS,MCS and CIUMC.
• Lead, plan, coordinate, and perform rule synchronization, implementation, and documentation.
• Collaborate with multiple internal customers and cross-functional teams to analyzer and fulfill requests to load control and manage rule-sets by synchronizing developed rules with production rules using the business rules development applications.
• Working knowledge of SharePoint Designer 2010 integrating with InfoPath Forms 2010
• Developed SharePoint components including web parts,lists,web pages and workflows utilizing the designer
• Identify and analyze conflicting rule changes to coordinate resolution between teams.
• Be able to accurately identify the amount of resources and skills needed to support the initiative, test or validation by assessing project scope.
• Prepare user training presentations and conduct actual training sessions for offshore team.