Business Analyst Resume

CAREER SUMMARY:

Five years of experience working on large - scale payroll projects.
Two years of experience processing large bonus files and reconciling totals utilizing Microsoft Access and Excel.
Create and distribute monthly business process reports for senior management.
Written, developed, and updated over 240 process documents for National Payroll Services.

TECHNICAL SKILLS:

Software: Proficient in Microsoft Office Suite 2010 including Access, Excel, PowerPoint, Visio, Outlook and Word. Other software experience includes Project Management software, Lotus Notes, HP Quality Center, WebEx, PeopleSoft (HCM and CRM), Oracle UPK Developer Client, and Snag-It.

PROFESSIONAL EXPERIENCE:

Confidential

Business Analyst

Responsibilities:

Manage the inventory of all business process documents and flows for National Payroll Services.
Complete annual reviews of over 240 business processes. Recommend process improvements utilizing Lean/Six Sigma methodology.
Manage My HR form updates for National Payroll Services.
Technical writing and development of business process documents and process flows.
Facilitate in person and WebEx meetings to evaluate current process issues and propose actions for improvement.
Create material and facilitate instructor led for Payroll Operations.
Participate in documentation software upgrade testing.
Provide assistance with general system and production issues.
Documented all process changes for the transition of garnishment processing from ADP to Accounts Payable.

Payroll Specialist

Confidential

Responsibilities:

Participated in four large scale PeopleSoft projects which included the migration of Confidential regions onto PeopleSoft payroll, FLSA pay practice implementation, and PeopleSoft CRM and HCM upgrade (version 8.8 to 9.1).
Reviewed current business processes and performed Fit-Gap analysis for required changes.
Designed workflow process and wrote business requirements for automation of NW region’s vacation cash-out program.
Created test scripts and executed testing for System Integration Testing, Parallel Testing, and User Acceptance Testing.
Logged system and process defects. Assisted testers with execution of test cases.
User Acceptance Testing Lead for Payroll Operations. Ensure end-to-end execution and validation of business processes were completed successfully.
Created CRM and HCM documentation and facilitated for several regional Human Resource centers.
Created, reviewed, and updated all My HR forms managed by NPS.
Created transition document for all project work being transferred to production business users.
Audited and reviewed deployment and communications for project go-live.

Payroll Specialist

Confidential

Responsibilities:

Calculated complex retroactive payments due to rate changes using Excel.
Proof read, analyze, and edit communications that are distributed customers.
Ran weekly queries in Excel to correct errors during payroll processing.
Trained team members on various payroll related processes involving PeopleSoft HCM, Excel, and Microsoft Access.
Provided administrative support to the payroll managers and project coordinators including faxing, filing, answering phone inquiries, document meeting minutes, and follow up on action and issues.
Supported the National Human Resource Service Center by answering complex phone inquiries regarding payroll, accounting, and tax related items.
Multitasked between incoming calls, case management worklist, and ongoing projects to process all request in a timely manner.
Assisted with processing biweekly payroll for over 100,000 employees in five states including California.
Created mail merge for employee overpayments and escheatment letters.
Provided to new hires on various payroll processes including escheatment, batch data loads, and query execution.

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