SUMMARY

• An IT professional with over 5 years of experience in the areas of Business Analysis, JAD sessions, stakeholder interviews, Business Process Management, risk analysis/management, data analysis, UAT, and Project management
• Expertise in multiple Software Development Life Cycle - Waterfall, Hybrid, Rational Unified Process, and Agile methodology.
• Efficient in writing Business Requirements Documents (BRD), System Requirements Document (SRD), Use Case Specifications, Functional Specifications, and Technical Specifications across the Deliverables of a project.
• Extensive Experience in UML and Process modeling using Use Case Diagrams, Process Flow Diagram, Activity Diagram.
• Experienced in conducting Joint Application Development (JAD) sessions through interviews and workshops with subject matter experts and business users.
• Experienced in conducting GAP analysis, User Acceptance Testing (UAT), Risk Analysis and mitigation plan, Cost benefit analysis and ROI analysis.
• Performed AS-IS and TO-BE business process flow for clear translation of Functional to system requirement specification.
• Proficiency in Planisware concepts like objects, named formulas, Additional attributes, Dynamic attributes, Persistent Tables, locks, Symbolic field, alerts, reports, Planisware Explorer macro
• Good Knowledge in enhancement and support experience of Planisware Project with thorough understanding of release process.
• Development of reports using Planisware Explorer Module
• Support the Test Team and the rest of the Development Team in compliance related issues while working with them in the development phases of the projects.
• Experienced in various MS Windows platforms, Office Suite, etc.
• Quick learner, detail-oriented team player with good communication, analytical, leadership, interpersonal, and problem-solving skills.
• Experience in multi-tasking such as managing numerous simultaneous projects with great attention to detail.
• Experience in solution assessment, validation and applying critical thinking for problem solving approach.

TECHNICAL SKILLS

Operating Systems: Windows, Unix, Linux

Languages: Java, J2EE, C#, C++, MySQL, JavaScript

Databases: SharePoint

Cloud Platforms: Amazon Web Services (AWS), Microsoft Azure, VMWare Cloud.

Web Front-end: .Net, PHP, ASP.Net, JSP, HTML, CSS, FrontPage

Project Mgmt. & Case tools: MS Suite (Word, Power-point, Excel), JIRA(Software), Bitbucket (Repository), Project, Waterfall, Agile, and Microsoft Teams.

PPM Tools: Clarizen, Clarity

PROFESSIONAL EXPERIENCE

Confidential

Senior Business Analyst / Project Manager

Responsibilities:

• Managed multiple work streams as part of Project Management Office
• Facilitated meetings between Stakeholders and IT teams throughout the globe
• Gathered country specific requirements across multiple time zones
• Defined and documented requirements, wrote BRD, functional specifications, and performed business analysis.
• Defined and documented change requests in the form of RFC and PID
• Designed and developed scenarios based on business requirements.
• Interacting with global teams through walkthroughs, teleconferences, meetings, etc. to resolve various issues.
• Performed GAP Analysis to ensure business needs will be met through designed solutions
• Facilitated meetings between Vendors, Stakeholders, and global IT Teams

Environment: Windows 10, Microsoft Project, MS Office, SharePoint, Visio

Confidential

Business Analyst

Responsibilities:

• Identified processes for developing and documenting detailed business requirements. Data was collected from end-users, and analysts
• Created Use-Cases and Requirements documents to document business needs
• Accomplished efficient JAD sessions with management, SME, vendors and other stakeholders for open, pending and critical issues
• Performed Data Analysis using SQL
• Competently fulfilled the role of primary point of contact in tracking and communicating issues to the vendors, management and stakeholder groups.
• Requirements were gathered through interactions and meetings and periodic walkthroughs with loan analysts, credit analysts and other potential users of the application
• Created and maintained the Requirements Traceability Matrix (RTM)
• Maintained documents and the effect of proposed changes on the project schedule and costs.
• Worked directly with software engineers to ensure clear communications on requirements and defect reports.
• Defined and documented requirements, wrote BRD, functional specifications, and performed business analysis.
• Designed and developed scenarios based on business requirements.
• Interacting with other teams through walkthroughs, teleconferences, meetings, etc. to resolve various issues.
• Performed GAP Analysis to ensure business needs will be met through designed solutions.

Environment: Windows 10, Microsoft Project, UNIX, MS Office, MS Visio, UML.

Confidential

Business Analyst

Responsibilities:

• Teamed with clients to gather requirements; changed into Epics and later to User stories; translated into functionality. Liaised with end-users during UAT.
• Helped user experience team to understand the requirements for wireframes
• Created workflow diagrams using Visio.
• Wrote User acceptance for user stories via Jira.
• Handled issue log & tracked to closure; reviewed & managed all change control requests and liaised with end-users during UAT.
• Consulted with functional unit management and personnel to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access.
• Acts as a liaison between end-users, technical analysts, information technology analysts, consultants and other governmental organizations in the analysis, design, configuration, testing and maintenance of case management systems to ensure optimal operational performance.
• Responsible for managing and mentoring team for each sprint cycle phase.
• Responsible for programs or projects involving department or cross-functional teams focused on the delivery of a product or program through the design process and into a finished state for internal or external customers.
• Oversee and coordinate all aspects of project and serves as manager for project team who are the liaison between project management, line management and other departments and reported to Sr. Manager.
• Highlight project issues and develop resolutions to meet productivity, quality, and client-satisfaction goals.

Environment: MS Visio, Word, Excel, PowerPoint, SQL, EDI

Confidential

Business Analyst

Responsibilities:

• Teamed with clients to gather requirements; changed into Epics and later to User stories; translated into functionality
• Manage and execute the business product vision and feature definitions to ensure impact of developed solution is achieved and results obtained; gather feedback from end users on the products and how to improve them, closing any potential operational gaps; establish acceptable timelines for completion
• Work with business, customers, carriers and third parties to ensure each request can be supported technically and functionally; work closely with UX designers to make sure features work optimally
• Conduct daily priority calls with Line of Business management for customers, carriers and vendors
• Schedule and coordinate pre-implementation meetings with technical/business/third party representatives of customers, carriers and vendors; deliver weekly project charter updates and communications
• Plan integration projects, priorities, risk mitigation, staffing, costs and impacts
• Coordinate development and testing with the development and QA teams

Environment: MS Visio, Word, Excel, Planisware, PowerPoint, SQL, EDI

Confidential

Jr. Business Analyst

Responsibilities:

• Teamed with clients to gather requirements; changed into Epics and later to User stories; translated into functionality. Liaised with end-users during UAT.
• Helped user experience team to understand the requirements for wireframes
• Created workflow diagrams using Visio.
• Wrote User acceptance for user stories via Jira.
• Handled issue log & tracked to closure; reviewed & managed all change control requests and liaised with end-users during UAT.
• Consulted with functional unit management and personnel to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access.
• Acts as a liaison between end-users, technical analysts, information technology analysts, consultants and other governmental organizations in the analysis, design, configuration, testing and maintenance of case management systems to ensure optimal operational performance.
• Responsible for managing and mentoring team for each sprint cycle phase.
• Responsible for programs or projects involving department or cross-functional teams focused on the delivery of a product or program through the design process and into a finished state for internal or external customers.
• Oversee and coordinate all aspects of project and serves as manager for project team who are the liaison between project management, line management and other departments and reported to Sr. Manager.
• Highlight project issues and develop resolutions to meet productivity, quality, and client-satisfaction goals.

Environment: MS Share Point, Planisware, MS Visio, SQL Server, Oracle, MS Office

Confidential, NJ

Jr. Business Analyst

Responsibilities:

• Conducted one-on-one meetings with the project SMEs to gather the requirements.
• Facilitated story mapping sessions with users, stakeholders and developers; and documented their changes in requests.
• Created Statement of Work and RFP to execute IT projects
• Facilitated business requirements gathering sessions with the business and overlooked the creation of Use Cases/Activity Diagrams, Functional Specifications, wireframes, mockups and prototypes using Visio.
• Created Use-Cases and Business requirement document after accessing the status and scope of the project and understanding the business processes and SharePoint governance.
• Performed feasibility study and risk analysis to identify the critical requirements from the user’s perspective under government compliances.
• Performed Requirement Traceability Matrix to map the requirements with the test cases and performed GAP analysis.
• Understood and articulated business requirements from user interviews and then converted requirements into system requirements.
• Designed and developed business flow diagrams, activity diagrams, sequence diagrams, Object Oriented models using MS Visio.
• Supported Developers and Testers with acceptance criteria and on demand requirement in Execution phase of project
• Analyze data errors and created process flows for Users including end to end resolution, worked with Technical writers to guide Operational Desktop Procedures creation.
• Involved in User Acceptance Testing (UAT) and Test Execution.