Business Analyst Resume Irvine, CA - Hire IT People

TECHNICAL SKILLS

Languages: SQL, Java, HTML

Methodologies: UML, SDLC, RAD, SCRUM, Agile

Databases: MS Access, MS SQL Server, DB2, Oracle

Operating Systems: Windows, Mac OS

Other Tools: MS SharePoint, MS Excel, MS Word, MS Visio, SQL Navigator, DB Visualizer, Power Point, Quality Center

PROFESSIONAL EXPERIENCE

Confidential, Irvine, CA

Business Analyst

Responsibilities:

Ensured proper documentation and closure of each complaint.
Developed, established, prepared and distributed dashboards and reported to assure complaints were processed and coded in a timely manner.
Developed, prepared, and analyzed reports for coded complaints on a weekly and monthly basis, as required.
Escalated critical issues for proper disposition as necessary.
Reviewed incoming complaints and completed good - faith effort to collect additional information as required
Initiated company issue escalation process as required
Investigated and documenting complaint trend analyses
Coordinated initiation of company CAPA process as required
Made significant contributions to improvement initiatives
Contributed to document change orders
Maintained compliance to applicable foreign and domestic regulations governing the management
Processed medical device related complaints including Protected Health Information (PHI) and Patient Privacy Laws
Performed other duties assigned as needed
Updated Siebel system as a system administration assistant
Updated the Siebel system with new codes, and managed and maintained the system

Confidential, Baltimore, MD

Business Analyst

Responsibilities:

Conducted JAD sessions, identified the project objectives and critical success factors, defined project deliverables and the schedule of workshop activities.
Analyzed business requirements for the Hotel and Parking Tax projects.
Participated in Waterfall methodology.
Wrote the functional and non-functional requirements.
Conducted gap analysis and analyzed the changes from the current state (AS-IS) to the future state (TO-BE).
Wrote BRDs and FRDs (Business Requirement Documents and Functional Requirement Documents).
Used elicitation methods like focus groups, interviews, brainstorming, document analysis, JAD sessions, and prototyping for capturing the requirements for the system.
Used SharePoint for version control, and document and file management.
Used MS Excel for data validation and organization.
Used MS Visio as a requirement management tool.
Handed off the requirements to the design and development team and worked with them on any questions they had.
Worked with QA by explaining what the requirements are and reviewing their documentation.
Wrote SQL queries to extract data from database tables for testing purposes.
Wrote test plans and reviewed them with the test lead.
Created User Acceptance Testing (UAT) test cases based on business requirements.

Confidential, Owings Mill, MD

Business Analyst

Responsibilities:

Coordinated collection of business needs. Involved in converting high level requirements to functional requirements and documented them in functional, navigational and page Use Cases.
Prepared Business Requirements Documents using organizational protocols. Documented business rules and functional requirements iteratively. Imported these use cases into HP Quality Center; tagged and traced them.
Gathered business requirements through MS Office (Word, Excel, PowerPoint) and one-on-one interviews with the Business Stakeholders.
Developed all operational and technical flows using MS Visio and involved in the creation of Business Architecture Document to provide an overview of different aspects of the application.
Created and maintained improvement matrix which was subjected to discussion among the steering committee members for post application deployment in production.
Prepared Data mapping documents.
Participated in Testing using SQL queries on DB2 tables and generating reports to ensure data integrity.
Used SQL queries to filter data within the database tables.
Created class diagrams, use case diagrams and sequence diagrams to view the system from different perspectives
Generated activity diagrams and Developed design specific constraints such as interface type or security level using optimal trace.
Involved in performing Functional, Integration and UAT testing.
Used HP Quality Center for Test Cases, Test Director and Defect Tracking.
Participated in test plan development, performing tests, reviewing results, and logging defects.

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Business Analyst Resume

Irvine, CA

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