TECHNICAL SKILLS:

Microsoft Applications: Word, Excel, PowerPoint, Outlook, Access, Visio, MS Project, SQL2008, Performance Point Server, SharePoint 2010 and 2013, Windows 7.

EMR: Practice Fusion, EPIC Ambulatory, Cisco Router and Switches

PROFESSIONAL EXPERIENCE:

Confidential

Senior Functional Analyst

Responsibilities:

• Developed and maintained acquisition package Performance Work Statements (PWS) and all related ancillary documents such as GFE Memo, QASP, ITARS Approvals and Summary Questions, 508 Compliance Product Description, Evaluation Plans across multiple Portfolios etc.
• Coordinated with program and project managers on Acquisition package requirements
• Provided requirements analysis and technical input for IT requirements including architecture, design integration and technical management (ITIL framework) etc.as well as development and execution of test plans/test scripts for ERP systems
• Collected and translated reporting requirements for Procurement Coordinators in order to develop customized reports from existing Product Development - Budget Tracking Tool
• Gathered user and system requirements for the development relevant artifacts such as uses cases, user stories and ultimately producing Functional Specification Documents (FSD), Trace-ability Matrix etc. for the Developers
• Developed and Managed the SharePoint list to track ongoing Contract lifecycle whose associated task orders (Options/ Optional tasks) extends across multiple years. Project improved contracts taxonomy and information search
• Developed the "Product Development Acquisition and Contracting Administration (PD-ACA)" process map, RACI matrix, and SOP for workflow optimization and process standardization.
• Designed the charter for Procurement Coordinator’s Community of Practice (CoP) to facilitate collaboration and innovation within VA OIT’s Product Development department
• Production of various PMO type deliverables e.g. charter, plan, status reports, risk log maintenance Etc.
• Created BRD with implementation roadmap for Data warehouse.

Confidential, Cincinnati, OH

Knowledge Management Business Analyst Intern

Responsibilities:

• Benchmarked Confidential ’s Knowledge Management ( Confidential ) processes in a way consistent with APQC’s methodology in order to ascertain company’s maturity level and provided recommendations for short and long term
• Developed Social Media Strategy for Fifth Third’s Confidential Community of Practice (CoP) and conducted a “Tool Selection Analysis” for its online Collaboration
• Created Fifth Third’s Content Management Guideline and a Dictionary Term Taxonomy Approval and Governance process around “ Confidential ”:
• Its CRM/Knowledge Management tool
• Developed Fifth Third’s Enterprise Knowledge Strategy

Confidential, Peapack, NJ

Business Analyst cum Systems Validation Analyst

Responsibilities:

• Carried out requirements gathering in Agile environment (that includes user stories) and consequently developed business and functional specification documents for Confidential ’s global roll out of its Learning Management System .
• Created validation plans and other validation deliverables for the global roll out consistent with the pharmaceutical industry regulatory requirements E.g. 21 CFR Part 11.
• Developed Test plans, OQ and PQ as well as executed test scripts for the LMS project
• Responsible for project portfolio management tasks using Quick-base to develop: Business Case; Risk Management; Resource Planning and Financial Analysis.
• Conducted an assessment and analysis (knowledge Audit) of Confidential Global Supply Business Technology ( Confidential ) Compliance and Regulations department’s Knowledge Management ( Confidential ) services
• Developed a knowledge strategy comprising the assessment and analysis of Confidential services’ current state vis-a-vis Confidential practices and approaches: Lessons learned, information sharing (tacit and explicit knowledge) and consequently developed a roadmap for desired future state.
• Assessed and analyzed Confidential -Compliance Department’s approach to analytics and decision making using the Confidential model
• Created an Analytics Improvement Plan (utilizing the Confidential model) for Confidential ’s validation process in order for it to transition from paper based validation process to a more automated process that also lends itself to fact-based decision making
• Identified the Key Performance Indicators as well as developed the “Ladder of Analytical application” for Confidential Compliance Department’s Resource management process.
• Performed an organizational network map and analysis, with a view to understanding collaboration barriers leading to the development of a list of pragmatic recommendations that addresses knowledge and information sharing such as establishment of Comm. of Practice, cultivating T-shaped management and others that lend themselves to the support of Confidential ’s strategic objectives
• Experienced in the design of mass social media plan with requisite purpose statements and roadmap

Confidential, Irvington, NJ

Computer Technician

Responsibilities:

• Designed Office LAN and installed office utility software for various Small Businesses
• Configured computer systems (servers and desktops) and internet connectivity for clients
• Trained users on computer appreciation and Microsoft office utility tools
• Repaired and installed Computers (Workstations and Servers) and other computer peripherals
• SetFocus - Developed Data warehouse and Cube design to support Client’s Business Intelligence infrastructure employing the Microsoft SQL server services such as: SSIS; SSAS; SSRS for the data integration, OLAP development and reporting respectively

Confidential, New York

Management Analyst, IT Service Management

Responsibilities:

• Developed ITIL compliant Demand Management process, Business Continuity Management process for Confidential ’s Shared Applications Management
• Conducted an ITIL Strategy for Confidential - assessed, analyzed and developed ITIL compliant processes to close identified gaps in processes such as Service desk (towards the implementation of CA service mgmt. software), Problem management, Change Management, Business Continuity Management

Confidential, Austin, Texas

Psychiatric Nursing Assistant

Responsibilities:

• Provided care (vital signs, lab work preparation etc.) to mentally ill inpatients and documented patient’s care in hospital’s EMR.
• Facilitated inpatient admission and discharge processes

Confidential

IT Consultant / Trainer

Responsibilities:

• Facilitated multiple mid-level and senior level management training on ITIL V2 foundation
• Facilitated multiple enterprise “end-user” applications training to clients .
• Increased annual sales of training solutions/services from $40,000 to $300,000 over a period of a year with a corresponding increase in profitability for Confidential 's Professional Services group
• Successfully developed a business plan and consequently secured the Cisco Learning Partnership for Confidential ’s professional services group
• Provided systems admin support on enterprise messaging infrastructure (Lotus Domino) as well windows desktop
• Designed, implemented and supported LAN for SWIFT inter-bank transfer software training labs