SUMMARY

• 10+ years of experience as a Business Systems Analyst with solid understanding of Business Requirement Gathering, Business Process flow, Business Process Modeling, Data Analysis, Data Mapping, Building User Stories, and End to End Test Cases
• Experience in Business analysis, Product Ownership, System implementation and Quality Assurance of Enterprise applications based on Desktop, Web - Based Applications and Client-Server Applications.
• Experience in working with project stakeholders to figure out next phases of a project and defining the scope.
• Design and review of various documents including the Business Requirement Document(BRD), Use Case specifications, Functional Specification Document (FSD), Functional Requirement Document (FRD), Requirement Traceability Matrix(RTM) and testing documents.
• Acted as a liaison between the business community and the technical cross-functional team.
• Experienced in Test Methodologies from project definition to post-deployment documentation Like Unit, Integration, System Testing, API(RESTful) Testing,Regression Testing, Smoke Testing, UAT and Automation Testing.
• Ongoing experience in SDLC-Agile and Waterfall Model.
• Conducted JAD sessions while working in Agile environment for communicating with all project stakeholders.
• Employed the proper elicitation techniques according to each project environment, such as interviewing, brainstorming, questionnaires and focus groups.
• Considerable experience in collecting system requirements, defining business processes, UML modelling, sequence and activity diagrams using Visio.
• Created and maintain Dashboards for various reports from SQL queries using complex joins for Relational Database management systems(RDBMS).
• Exposure to all aspects of Requirement documentation, Software development, Troubleshooting, Testing, Maintenance and Production Support.
• Strong analytical and problem solving skills with all management levels.

TECHNICAL SKILLS

• Interviews, Workshops, Brainstorming, RCA, Walkthroughs,
• Observation, Business rule analysis, User stories, Prototyping, Use cases, Process modeling (As-Is and To-Be).
• SDLC (Waterfall & Agile), STLC, Functional Testing, Regression
• Testing, GUI Testing, Integration Testing, System testing,
• UAT, API(RESTful) Testing,Requirements Gathering, Project
• Charter, Gap Analysis, BRD, Use Cases,Incident Management,
• Agile Methodology, Visio, UML.
• Analysis planning and monitoring, Requirements elicitation and management, Requirements and enterprise analysis.
• Requirements Management Plan (RMP), SharePoint.
• ISTQB certified
• JIRA
• Echo ( Confidential Proprietary tool for automated regression testing),
• GUI, PCS and YBR, HRO Workbench (ERP), SQL Utility/ATE, BF
• Queries,(Advanced Table Editor - Confidential Proprietary tool for Query Writing Using SQL), Crystal Report Viewer, Tableau.
• DB2, MySQL,Kibana, Windows XP

PROFESSIONAL EXPERIENCE

Business System Analyst

Confidential

Responsibilities:

• Worked closely with Client to analyze & understand Business requirements; gathered User, Functional and Non - Functional requirements & translated the requirements into User Stories for Scrum process using JIRA.
• Generated Functional Requirement documents (FRD) and Functional Specification design documents (FSD).
• Led various Scrum meetings with development team to review Functional specification & design the system.
• Maintained traceability matrix to map business requirements to functional areas
• Implemented UML to prepare Use Cases diagrams, process flow diagrams, sequence diagrams from the gathered requirements and created diagrams using MS Visio.
• Facilitated creation of "as-is" and "to-be" business Process Flow using Rational rose/MS Visio.
• Drove resolution of open items, defects, and change requests (CRs).
• Created use cases, user stories, product documentation, user manuals and developed mockup screens to communicate GUI design with web app developers and help them clarify functional and non-functional requirements.
• Involved in Pear and Peak reviews.
• Proactively remove roadblocks and drive complex issues through to resolution to keep projects on track.
• Work closely with QA to perform Functional Systems Testing (FST), and User Acceptance testing (UAT).

Lead Business Analyst/Product Owner

Confidential

Responsibilities:

• Strong understanding of Defined Contribution domain to comprehend Business Requirement Document and experience in Client interaction for requirements hand - off.
• Formulated and documented the Business Requirement through Requirement Traceability Matrix and interprets requirements to create/update Functional Spec documents for development.
• Responsible for system research and providing cost, time and resource estimations for the new change rders.
• Lead the discussion with the global team for daily tasks and responsible for driving tasks to completion with zero defects.
• Implement agile management ideals by facilitating exercises such as scrum methodology, sprint planning and sprint meetings .
• Assisted the leads and management team with the deployment (or migration) of new system updates to the production environment.
• Performing root cause analysis, Impact Analysis, subsequent resolution and responsible for resolving Production Issues through Problem Management.
• Project management facilitation, continuous analysis on business segment's required technology service levels and key performance indicators.
• Experience in UAT both in client side and in house, lead UAT sessions with client before project delivery.
• Strong analysis skills related to service-specific tasks and troubleshoot complex system defects and errors.
• Conducted and managed Info share Non-Stop training sessions which increased the knowledge level to intermediate from learner mode by 15% by educating the peers and new hires into domain knowledge and tools being used for development and testing.

Functional Business Analyst

Confidential

Responsibilities:

• Built logic for interfaces to properly extract data from our system to be sent to clients and carriers.
• Performed requirement gathering, validation and documentation of requirements to meet business needs in various ITIL process areas including Service Catalog, Request Fulfillment, Incident, Problem and Change management on ServiceNow.
• Researched complex participant benefit issues and formulates resolutions/recommendations by analyzing fact patterns and applying plan provisions and best practices. Provides resolution in accordance with due dates and documents processes.
• Participated in internal client acceptance testing and integration testing
• Assisted Lead in managing projects, coordinating with clients, third parties, and other Confidential services.
• Performed SQL QA on our system's database using either SAP HANA, MySQL or SQL Utility Studio.
• Worked with carriers to adhere to their requirements for our outgoing interfaces can be coded to their website correctly.
• Monitored the outgoing and incoming interface exchange from our system to numerous clients and carriers, fixing defects as they occur.
• Examined XML code to ensure appropriate data is extracted from our system. Resolves issues with test cases by manipulating XML code to test file logic.