SUMMARY

• An Enthusiastic servant leader with over 5 years cross - continent experience supporting iterative delivery of software products from initiation to implementation by collaborating with development teams, product owners and stakeholders to deliver on time.
• Skilled in coaching, mentoring, and influencing self-organized teams to unlock their full potential in order to achieve desired organizational goals and objectives.
• I have worked with several teams in building their Agile platform and implementing Agile solutions to their business challenges.
• My passion is to train, coach, and mentor individuals, teams, scrum masters, product owners and leaders on how to adopt an agile mindset which brings about psychological safety, dependability, clarity and structure within an organization in a rapidly changing world and help implement cutting edge processes in order to constantly deliver top notch customer experience and value.

TECHNICAL SKILLS

• Agile methodologies | Scrum Framework | Process improvement | Conflict Resolution | SharePoint | Project Execution | Resource Management | Managing Virtual Teams | Building Customer Relations | Excellent communication | Good interpersonal Skills | Team Motivation | Relentless Pursuit of Vision/Good Team Player/Excellent Time Management.

PROFESSIONAL EXPERIENCE

Confidential

Snr. Scrum Master

Responsibilities:

• Coached and supported teams oriented with strong interpersonal skills with scrum theory, rules and practices.
• Coached and mentored two (2) cross functional teams to become self-organized and highly efficient.
• Fostered a culture of transparency, inspection and adaptation by promoting healthy conflict and strong team agreement.
• Facilitated scrum events (sprint planning, daily scrum, sprint review, sprint retrospective) and other agile activities (backlog refinement, release planning, story writing workshop, project kickoff meeting).
• Proactively identified and removed impediments, risks and blockers to the team’s and project’s progress.
• Ensured clarity of working agreements and ensured team is focused on meeting the sprint goal.
• Facilitated internal and external communication, improved transparency, and radiated information.
• Tracked and effectively communicated team velocity, sprint / release progress to the team and stakeholders.
• Worked with the product owner and the team to negotiate the minimum viable product for delivery with the lean process, applied scrum master experience within the team to implement solutions using an iterative approach.
• Coached the scrum team on self-organizing and self-management, and the art of writing effective user stories.
• Worked closely with product owners in prioritizing and refining the product
• Coached the team on story estimation techniques (planning poker and T shirt sizing).
• Fostered close collaboration across all team members, encouraged cross-training / knowledge sharing and support amongst team members through design sessions, pair programming, code review to increase the spirit of cross-functionality.
• Interfaced with Agile team, stakeholders, Product Owners, and Scrum Masters to improve performance, communication, and transparency.
• Ensured customer’s feedback and expectations for quality products are incorporated and prioritized in the product backlog.

Confidential

Assistant Project Manager

Responsibilities:

• Provided Agile analysis expertise, coached team on agile framework, leadership and communication to lead internal business teams to achieve project defined milestones and deliverables.
• Worked in synergy with department managers and as part of a self-organizing team to commit to duties accordingly in an Agile environment, train team members on new procedures and assist new Analysts with the onboarding process.
• Developed artifacts including charter, integrated plan, resource plan and other related project management artifacts
• Performed various Project Administration tasks, including Coordinating Meetings, taking Meeting minutes, forwarding communication releases and performing maintenance of Project tracking logs
• Provided regular project updates and managed project schedules, documents and prepared presentations to the top management about the project health
• Effectively managed the backlog to continuously deliver high value features, while managing the insight and opinions of multiple stakeholders

Confidential

Jnr Project Manager

Responsibilities:

• Managed a cross-functional highly visible project for sales and campaigns with a team of 10 personal bankers
• Overhauled sales process, systems and training to achieve campaign goals, hitting targets of 15% revenue increase annually
• Developed strategies and business for the firm by building corporate relationships with customers and the industry/market leaders
• Identified "bottlenecks" and implemented new and improved processes and policies
• Coached, trained and supported 3 branches by mentoring 15 bankers in business lending which resulted in increased client acquisition and retention from 50% to 75%
• Constantly reviewed the customer feedback and then suggested ways to improve the processes and customer service levels which increased the satisfaction rate from 82% to 90%.
• Developed and monitored large project budgets for various initiatives by completing business cases and submitting business plans to senior management for review and approval.
• Provided expertise in creation of requirement documents, test plans, test cases etc. to ensure positive outcomes when implementing new solutions.
• Constructed business and technical specifications, process flows, system context diagrams and reports to ensure successful implementation of projects after deployment.