SUMMARY

• Business/Technical analyst having 10+ years of overall IT experience with hands on experience of major retail supply chain solutions like SAP, Fujitsu,JDA, GK POS, Oracle XStore POS & Micros Sales Audit system for Enhancement, Production application Support, Business Analysis, Installation and Deployment activities.
• Experienced in collaboration with major third party providers like Incomm, Inmar, FirstData for core transaction processing implementation and troubleshooting.
• Currently working as a Business Analyst for a major variety brand retailer, helping functionality changes around payment processing and transitioning to Oracle E - commerce Omni channel solution.
• Worked on latest digital trend, loyalty and payment feature enhancement/integration like E-commerce, Digital Deals, EMV, Store & Forward and PIN-less Debit.
• Proficient in Business Requirement elicitation, feasibility analysis, impact analysis ,UML modelling and Conducting Joint application design (JAD) sessions with business stakeholders to create the most efficient and profitable solution.
• Skilled leader, credited for collaborative communication and problem solving abilities working with multi-functional teams and global business units.
• Experienced Quality engineer in Investment Banking and payment card industry with leading card brands and multinational banks.

TECHNICAL SKILLS

Hardware: POS Register, POS server, Pinpad

Processes: End-to-End Business Process, UML, SDLC, Agile process, Use case design, Business Requirement Elicitation, Technical Designing, Business Analysis

Databases & Tools: SQL Server, Oracle, HP Quality Center, QTP, SAP Configurator.

Programming Languages: C, C++, VBA, Clarion, HTML, CSS

Other Utilities: POS simulators, SAP POS Configurator

PROFESSIONAL EXPERIENCE

Confidential

Technical/ Business Analyst

Responsibilities:

• Interviewed business users to analyze, verify, and understand the real needs of the business stakeholders.
• Facilitated liaison between the business owners and the IT development/architect team for feasibility and impact analysis of the requirements and finalizing solution for integration between different interfaces.
• Prepared necessary business requirement document (BRD) and architectural diagrams using UML modeling. Conceptualized system designs helped determine scope for cross functional teams and more than 10 interface systems.
• Proactively suggested critical design changes based on technical understanding of different systems helped reducing complexity of the solution and cut the project cost.
• Coordinated with external development Partner Oracle for critical interface issue resolution.
• Created the back end configurations to invoke pick and return functionalities on POS and to process Oracle generated financial files in Sales Audit system
• Performed code analysis of the Pro - C and SQL code base of the custom sales audit modules to understand core business functionality and suggested technical inputs to the development team.
• Collaborated with client managers and business operations for tracking progress of the project and status reporting to leadership team.

Tools: /Technologies: JIRA v7.0.10, UML modelling, Microsoft Visio, Oracle, Retek RMS, Oracle 12C, SQL server 2014, Appworx, FileZilla

Confidential

Business Analyst

Responsibilities:

• Accountable for business requirement elicitation and prepare necessary business requirement document (BRD). On-time delivery and least revisions of the business requirements ensured timely project delivery.
• Facilitated walkthrough of the system limitations with the business users. This helped dropping some of non -critical requirements thus helping on time project delivery and reduced complexity of the custom solution.
• Deployed external vendor provided builds and enhancement patches to the test system and guided development team to build final MSI.
• Thorough analysis of payment data flow and PIN Pad interaction during EFT processing. Conducted series of technical workshops with the development team and external vendors to finalize the payment design.
• Coordination between Development and testing team and defect tracking to resolve issues in timely manner and follow SDLC best practices.
• Communicate effectively and create collaboration between different project stakeholders to help project management with timelines and deliverables.
• Prepared of deployment calendar, cutover plan and support runbook for the smooth roll out of the project and post production transition to the Production support team
• Responsible for creating end user training documents and facilitate training sessions with store operations and support team.

Tools: /Technologies: JIRA v7.0.10 & Zephyr 4.7 defect tracking tool, SQL Server 2014, POS Peripherals, Oracle 12C

Confidential

Business Analyst

Responsibilities:

• Facilitated requirement elicitation and feasibility analysis to create Business Requirement documents. High quality requirement documentation and design helped achieve timely delivery from all associated teams.
• Collaboration with cross functional teams to perform risk assessment, network connectivity evaluation & create architectural design to avoid fraudulent situations. This helped to create a robust business solution
• Helped client saving chargeback and monetary losses by proactive suggestions to business for continuous process improvements and adhering to payment compliances.
• Assisted client to achieve data protection & eliminate data theft by coordinating with payment processor (First Data) for End-To-End encryption implementation & and EMV payment recommendations.
• Coordinated with external development partner GK Software to create necessary configuration changes in the proprietary payment product.
• Reduced project timeline by 8 -10 % by liaison between development and QA team on requirements understanding and SDLC best practice adherence.
• Coordination with finance and sales auditors for making necessary changes to the Sales Audit, General Ledger & Reconciliation systems
• The initial production support provided during the pilot rollout and stabilization phase helped Identifying some uncovered defects in the early phase itself and taking proper preventive actions helped client stable release before chain wide roll out
• Responsible for creating end user training documents, release notes and support runbook. Facilitated training sessions with level 3 support team for understanding of the custom solution..

Tools: /Technologies: JIRA v7.0.10 & Zephyr 4.7 defect tracking tool, UL Brand Test Tool Standard, MSR4062G MSR card tool, SQL Server 2008, Oracle SQL developer Version 3.0.04, POS Peripherals, Verifone MX-915 payment device

Confidential

Developer

Responsibilities:

• Performed requirement gathering, analysis and proactively suggesting client the feasibility of achieving the requirements thru the least cost method.
• Developed necessary configuration changes using the SAP Configurator tool which eliminated additional development cost thru SAP vendor, helping client to save development cost.
• Collaborate between Business SMEs, Ecommerce developers and POS development partner SAP, reducing communication gap and helped solution delivery by at least 10 - 20 %.
• Configured client POS lab machines and maintained for development, System Integration Testing (SIT) & User Acceptance Testing (UAT) activities. This helped all business stakeholders to perform UAT.
• Installed of SAP Provided patches

Tools: /Technologies: SAP Configurator, SQL server, POS Simulator