SUMMARY

• Senior Business Analyst with over 10 years of experience gathering Business requirements, systems analysis, workflow, Infrastructure changes and project management in various business domains.
• Over 3 years’ experience as Scrum Master
• Strong expertise with Scrum and XP methodologies.
• Experienced in requirement gathering and testing for Siebel CRM, data base migrations, ePOS, Client/Server architecture.
• Extensive experience in SAP Implementation, web - based technologies, SOA, ITIL, Data base migration, BI reports/dashboards, Infrastructure changes for Windows and Unix Environments.
• Involved in two life cycle implementations for projects based on SAP ASAP methodology.
• Experienced in gathering business requirements. Performed Gap / Fit/Feasibility analysis.
• Thorough experience in complete SDLC (Full-lifecycle, UML/RUP, Agile (SCRUM and KANBAN), Iterative and Waterfall), Six Sigma, Web Technologies, Data Warehousing, COTS and Client/server architecture and providing a well-balanced understanding of business relationships, and business requirements.
• Varied experience in change management processes.
• Conducted JAD sessions with end-users/clients to gather business requirements and translating the same to the development teams.
• Experience in creation of Use Case Scenarios, Business processes, Gap Analyzing, Process Mapping and work flow diagrams using Visio.
• Worked on conceptual and logical data model diagrams. Exposure in working with Mainframe based application
• Skilled in gathering user requirements performing gap analysis and translating them into structured data, functional and System requirement Specification documents (SRS).
• Excellent skills in Object-Oriented Analysis, business analysis, Design and Development in IT including Data warehousing, RDBMS, Internet and Client Server applications.
• Experienced in gathering requirements and validation of SUSE OBS (Open base system), SUSE Studio, SUSE Manager
• Worked on SCCM 2012 for Windows systems
• Experience in gathering requirements for Informatica, SAS, source-target mappings.
• Expertise in System testing, Integration testing, Regression testing, End-to-End testing, Load testing, Performance Testing, Volume/Stress testing, and has knowledge of White Box Testing, and Backend Testing with SQL.
• Strong experience in creating test plans, test strategies, test conditions and test cases based on requirement documents.
• Expert in Root Cause Analysis, Feasibility studies and Risk assessment and in conducting GAP analysis, User Acceptance Testing (UAT).
• Strong Experience in GUI, Functional, Integration, System, UAT, Regression and Performance Testing.
• Worked with SAP (OTC) Order-to-Cash transactions involving the complete Sales Cycle.
• Designed end user training material using RWD InfoPAK.
• Extensive experience in using SAP Solution Manager, JIRA and CONFLUENCE, Quality Center QC, ALM test tools
• Thorough understanding of industry best business practices and business requirements to effectively use the functionality of the SAP SD/SCM.
• Extensive experience in developing business cases, RFI/RFPs and Service level agreements (SLA)
• Extensive experience in consulting, requirements elicitation and gathering, Use Cases using UML diagrams, workflows, document management, iterative software development lifecycle, RUP, Process customization and implementation, logical modeling, business data catalogue, component modeling, understanding business acumen and framework architecture
• Conducted JAD sessions with end-users/clients to gather business requirements and translating the same to the development teams.
• Excellent written, verbal communication, analytical and problem-solving skills.
• Excellent focus on customer service and client relations with Good inter-personal skills.

TECHNICAL SKILLS

SAP: R/3 ECC 6.0, HP QC, HP ALM, Siebel CRM, SAP HANA, Share Point, Tableau

Operating System: MS-Dos, Windows 95/98/2000/NT/XP.

Databases: Oracle 10/11g/12c, DB2,MS SQL Server, VB, MS Access.

Languages: HTML, SQL, PL/SQL.

PROFESSIONAL EXPERIENCE

Confidential

Sr Business Analyst

Responsibilities:

• Planned and gathered requirements from various business stakeholders and communicated them with the SME’s and technical team members.
• Worked on both waterfall and agile/scrum projects.
• Lead agile teams as scrum master while establishing an environment of commitment, open cooperation, courage, focus and respect.
• Responsible as Scrum Master for project launch, deadlines, results and overall performance
• Assessing the Scrum Maturity of the team and organization and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization.
• Performed Scrum Master/leader role with Servant Leadership.
• Facilitated Scrum ceremonies of spring planning, review, retrospective and stand ups.
• Monitor Project performance regarding efficiency, quality, technical and financial risks on assigned projects
• Mitigate project risks while resolving any issues or conflicts that arise to ensure deadlines are met
• Participated in department requirements workshops to scope, discover, define and prioritize Functional Capabilities in Business Requirements Document
• Worked with the business team to identify business need and created Use Cases using UML and managed the entire functional requirements life cycle.
• Involved in Prioritizing system requirements and differentiated various requirements as per High priority, Medium priority and Low priority.
• Involved in JAD sessions, which helped synchronize the different stakeholders on their objectives and helped the developers to have a clear picture of the project
• Defining, documenting and translating high level business requirements from the system into detail functional specifications.
• Organized several brainstorming sessions with development, business and project management team to resolve product related technical issues.
• Performed walkthrough session on performed Gap Analysis to stakeholders and SME’s and documented modifications and requirements.
• Worked with testing team to develop and review the requirements traceability matrix and mapped it to the test cases.
• Extensively used Zachman framework for business requirements gathering for different projects
• Collaborated with application architect and modeled various data models include conceptual data models, Physical data models and Logical data models using data modeling notations.
• Performed high level business requirements analysis and collaborated with system architect and solution designer and translated them into functional and non-functional specification document.
• Analyzed system interaction and system architecture from the requirements and created UML Diagrams including Use Cases Diagrams, Activity Diagrams/State Chart Diagrams, Sequence Diagrams, Collaboration Diagrams and Deployment Diagrams, Data Flow Diagrams (DFDs), using Rational Rose and MS-Visio.
• Developed Business Process Flow using swim lane diagrams, Functional Specifications, and prepared Software Requirement Specifications (SRS), Functional Specification Document (FSD).
• Authored design documentation which included: traceability matrices, functional specifications and Complex process and data flow diagrams using MS-Visio
• Used RACI methodology to describe the roles and responsibilities of various teams or people in delivering the project
• Facilitated Joint application development (with JAVA) sessions and walk through between technical and business teams for meeting customer requirements as well as solving issues on requirements such as, but not limited to, delays, documenting errors and incorporating software enhancements into design documents
• Created functional requirement document for all kinds of customer credit request in Siebel CRM
• Involved in testing reports by validating the layout format against design, style, derived metric, dashboard and export functions of report in web environment.
• Created workflows for processes in HR and Payroll.
• Created functional specification documents for interfaces between SAP HR and Payroll modules with other legacy systems at TTC
• Created work flows for SAP FICO modules in current legacy systems
• Review and Uploaded the Test Cases, Requirements, Test Plan, Test Data in to Quality Center
• Worked on multiple projects at same time and with different methodologies (Waterfall and Agile)
• Performed defect management by reviewing raised defects in Team Foundation Server (TFS)) and check the status of defect and assign them to the developers as needed.
• Conducted workshops to educate the business users about the business process and conducted training.
• Create risk assessment document with outstanding defect list and related risks
• Created Change request logs to review and managed it effectively and coordinated with development and testing teams to absorb requirements change requests
• Played a key role in the preparation of Project Plan and managed the coordination of activities within the project in absence of project manager

Environment: MS Visio, UML, Rational Rose, Rational Requisite Pro, TFS, RUP, LoadRunner, Microsoft. Net, C#, HP ALM, SQL 2012, MS Office, CRM, Microsoft b Dynamics, MS-Project, SharePoint 2012, Windows 2000 and Crystal Reports, Java

Confidential

Sr Business Analyst

Responsibilities:

• Performed Business analysis to define and document needs and requirements, supported the Business relationship
• Manager in assessing needs and opportunities for new services and processes for Confidential when moved to ECC SAP through research, feasibility, and business case analysis, and implemented the solution using Waterfall SDLC.
• Identify project stakeholders and designate critical stakeholders as SMEs; outlined project system scope, detailed workflows and high level system capabilities
• Documented the use cases utilizing MS Visio and prototyped to evaluate user needs, and check the feasibility of system implementation.
• Generated screens mock-ups to specify system output, and assess to other internal application technologies
• Coordinated Joint Application Development (JAD) sessions with business users to analyze, gather and define the key performance indicators, document and present the requirement specifications
• Created and elaborated UML design artifacts, user stories, workflows and activity diagrams
• Supervised the generation of application user training manual and involved in end user training sessions
• Analyzing and created business requirements for IPFR (Integrated planning, Forecasting and Replenishment) with JDA for SAP
• Prepared change requests from developers input and prepared regular status update notes and project update for the project manager
• Supported the project manager to ensure that the project remained within timelines and that there was no scope creep.
• Analyzed Defect Reports and worked closely with Application Developers for resolving the bugs
• Sent out daily status reports to the project team outlining, test scripts execution status, defects opened and other issues related to testing
• Executed test cases, tracked defects through resolution to closure using Quality Center
• Co-ordinate and test functionality/integration of FICO modules in SAP ECC after migrating finance modules from non-SAP Confidential systems to Loblaw SAP ECC FICO modules in retail core application
• Created and tested scenarios for supply chain procurement and its integration with FICO modules in SAP ECC
• Testing integration scenarios for IPFR (Integrated planning, Forecasting and Replenishment) with JDA for SAP
• Co-ordinate and test Lawson mapping with SAP ECC for GL, cost centers and profit centers from Confidential finance system LAWSON.
• Testing for interfaces between SAP ECC and Banks.
• Gathered required requirements for SAP EP from FICO module.
• Performed testing of Ariba eProcurement for Goods Not for Resale
• Created User Acceptance Test Plan, User Acceptance Test Cases and Performed User Acceptance Testing, manual testing managed with HP quality center

Environment: Web services, ITIM, MS Access, Word, MS Project, SQL, MS Power point, Share Point, Agile, Visio, SAP ECC6

Confidential

Sr Business Analyst

Responsibilities:

• Prepared the "As Is" and "To Be" business process models using Visio.
• Conducted JAD sessions with business area experts, asking detailed questions and carefully recording the requirements that can be reviewed by both business stakeholders and development team
• Attended daily PMO Project Review meetings to communicate the status of the project with reports.
• Facilitated collection of functional requirements from system users and preparation of business requirement documents and System requirement specification (SRS) in response to the BRD, to clearly communicate the project requirements.
• Experience in agile methodology testing under tight time lines.
• Develop and maintain Project Charter
• Analyzed PCI compliance requirements for the projects.
• Created functional and non-functional requirements document for Store Server upgrades and impact on point of sales, Order Management application MMS (Material Management system) and finance application.
• Created functional requirements for ePOS (point of sale) integration for payment gateway Moneris.
• Coordinated end user testing for validation of Moneris payment gateway integration with ePOS ( point of sale ) for different kinds for payment ( Credit, Debit, VISA, Mastercard )
• Coordinated meetings and gathered requirements for purchasing from vendors for direct to store deliveries and their integration with MMS (Material Management System)
• Created requirements for accounting and financial applications for vendor purchasing for delivery to ware house and individual Confidential stores.
• Analyzed applications for Windows 7 upgrade from XP for compatibility and gathered requirements for creating new packages for applications using HP CA (HP Client Automation tools)
• Worked on requirements for Discover, Avamar, Net backup, SUSE Manager, OBS (Open build service), SUSE Studio.
• Patch Management for Windows and SUSE systems.
• Extensive experience with SCCM 2012 for Windows systems
• Experienced in analyzing and testing Active Directory (AD) and Group policies.
• Gathered requirements reports, dash boards, cubes for reporting. Experience in data transformations for SAS, Informatica tools.
• Participated in testing, debugging and documenting SAS programs and Macros
• Created requirements for extracted data from different source systems and transforming/loading data to Oracle using ETL
• Created logical data models
• Created requirements for multiple source to target mapping.
• Developed dashboards and reports with Tableau for higher management for Optimum card for promotions and coupons.
• Worked on requirements for adhoc reports as requested by business users in co-ordination with development team.
• Involved in extracting data from the various databases and created statistical analysis files for submission to senior management
• On-going meetings with business representatives to firm up requirements document of all requirements, review with all business representatives and solicit sign-off
• Analyze and resolve complex issues during design and test phases and track all issues and solutions as required by means of issue log, ensuring all issues are resolved timely to prevent any delays in meeting target dates.
• Worked closely with the UI design and development team to ensure viability of new features are end users friendly.
• Created business complex drug dispensation work flows for Specialty Health Network for Siebel CRM implementation.
• Created end user manuals for Sieble CRM implantation of Specialty Health Network for dispensing of life critical drugs
• Created requirements/functional documents for integration of Sieble CRM with in house HWNG in house pharmacy application
• Created use cases for Reusable Web Services eg. IDM, Logging, Monitoring and Authentication
• Created requirements for cloud based LMS ( learning management system)
• Worked with QA team to ensure adequate testing of applications before and after implementation.
• Created and maintained traceability matrix to confirm requirements are not missed during design and testing phase.
• Worked on multiple Project Change Request (PCR) / enhancement requests, for multiple releases, aligning with tight timelines.
• Monitored and managed changes to Baseline requirements through established change control mechanisms and tools, determine any discrepancies or errors in the system
• Act as a liaison between the client & development team to gather requirements from clients and prepare the BRD (Business Requirement Document, SOW (Statement of Work), SOC (Statement of Change), Enhancement Overview Document (EOD), Enhancement Design Document (EDD). And to conduct walkthroughs with the client and development teams.
• Produced UML Use Cases, Data Flow Diagrams, work flows, Process Mapping, data catalogue and Sequence diagrams for capturing system functionality from user's perspective
• Communicated with all impacted applications owners to gather system constraints and non-functional requirements and negotiated acceptable Service Level Agreements

Confidential

QA Lead

Responsibilities:

• Reviewed Business Requirements and Functional Specifications to understand the project functionality requirements
• Studied the process flow diagrams and analyzed the business objective of the project
• Prepared test plans and test cases according to task given and corresponding to business rules and other operating conditions
• Participated in walkthroughs and meetings with development team, BA and project manager to discussed enhancement and modification requests.
• Performed testing for web services using SOAP UI for SOA ( Service Oriented Architecture)
• Performed operability testing from operations prospective for remote operability, Anti-virus.
• Performed regression testing for HWNG (Pharmacy application), MMS ( Material management system for Inventory Management),Lites (Financial applications), IVR (interactive voice recording) for stores, ISW(Instore Web), LMS (Learning Management System), IDM( Identity Management System)
• Developed test scripts covering each and every detail from the requirement documents
• Performed test automation with HPQTP
• Prepared traceability matrix to track the requirements with the test scripts
• Performed Functional testing, Regression testing and System testing
• Reported the identified defects using HP QC 10 and HP ALM while performing manual testing for each feature
• Analyzed Defect Reports and worked closely with Application Developers for resolving the bugs
• Sent out daily status reports to the project team outlining, test scripts execution status, defects opened and other issues related to testing
• Executed test cases, tracked defects through resolution to closure using Quality Center
• Analyzed all the functionalities of the application including delivery co-ordination and credit card processing.
• Worked with development team and Business Analysts to ensure testing issues were resolved in an effective and timely manner.

Environment: MS Word, Excel, PowerPoint, Outlook, Visio, HPQC, Microsoft Projects, MS Windows, Unix, Linux, Oracle, SQL, BPMN, SOA, Web Services, SharePoint (2007, 2010, 2013), SOAP UI and Microsoft Visio.