Business Analyst Resume

SUMMARY

Professional Profile Certified Business Analysis Professional (CBAP®) Responsible for designing the interface to multiple core systems including Reservations, Ticketing, EMD, Customer Profile, Airfare Reprice Reissue, Payments and Fares and Pricing.
More than 19 years experience in the airline industry with 12 years as Business Analyst.
Dedicated, self - starter with extensive experience in SDLC Agile and Waterfall methodologies including testing, training and document preparation.

PROFESSIONAL EXPERIENCE

Business Analyst

Confidential

Responsibilities:

Write functional User Stories providing detailed acceptance criteria
Conduct peer reviews and grooming sessions to adhere to Agile methodology
Partner with key stakeholders: Product Managers, Customers, Project Managers and Software Development to ensure Requirements are fully satisfied .
Design and update wireframes
Prepare and conduct functional testing as needed
Develop functional documentation for external customers, vendors, and customer support
Provide training for customer support
Partner with informational design team to create / update e-Learning modules for internal and external customers
Plan and conduct live demonstrations
Subject Matter Expert for SITA Reservations Desktop (GUI)

Documentation Analyst

Confidential

Responsibilities:

Prepare written and on-line print media
Maintain all documents keeping them up to date
Set and maintain branding standards to ensure that all documents meet branding requirements

Marketing Analyst

Confidential

Responsibilities: