PROFILE SUMMARY:

• Having 5 years of experience in Business Analyst and understanding of the regulations, bargaining agreements, and business processes that relate to a business domain.
• Resourceful at maintaining relationships with clients to achieve quality product and service norms by resolving their service related critical issues.
• 3+ years of experience in investment banking services i.e. fixed income settlements, Confidential, bonds, CMO’s, mortgages
• Capabilities in coordinating with internal/external customers for running successful process operations implementing procedures and service standards for business excellence.
• An effective communicator with good relationship building & interpersonal skills.
• Experience developing standard software documents including Business Requirements, Functional Specifications, Configuration Documents and Use Cases etc.
• Experience executing and monitoring multiple projects across domains in eCommerce, Healthcare, finance as well as banking and Organizational Development.
• Successfully executed and delivered project results, meeting constraints of Project Time, Cost and Quality and exceeding customer expectations.
• Conducted User Acceptance Testing and Data Validation of Web applications used to provide benefits.
• Knowledge of SDLC and experience working in Agile and Waterfall environments of the Project Life Cycle.
• Hands on work experience in all aspects of Business Analysis and Project Management, including Initiating, Planning, Executing, Monitoring and Controlling as well as Closing domains.
• Implemented the Project requirements within the agreed duration and ensured smooth go live and exceeded stakeholders expectations
• Performed Stakeholder Impact Analysis, Gap Analysis, SWOT analysis and Risk Analysis.
• Proficient in analyzing and creating Activity diagrams, Sequence diagrams, Data flow diagrams, Business flow diagrams.
• Excellent analytical, organizational, problem - solving, Leadership and time management skills.
• Experience working and completing the entire SDLC (Software Development Life Cycle).
• Translated business requirements into functional requirements and approaches for developers.
• Composed, professional and a well-balanced individual with strong understanding of business and business requirements.
• Strong verbal and written communication skills.
• Result oriented, motivated and an organized team player.

TECHNICAL SKILLS:

Expertise in: SQL, MS Excel, MS Access, PowerPoint, JIRA, Confluence, Bloomberg, PowerBI, Google Sheets, ServiceNow.

PROFESSIONAL EXPERIENCE:

Confidential, CA

Business Analyst

Responsibilities:

• Working with the business to get the requirements for the mobile app in store and mobile app anywhere along with multiple projects.
• Works with the business stakeholders to understand the requirements, data technicalities, data sources and how we can manipulate the data to make it useful as per the business needs.
• Working on Mobile app for Android and IOS both versions, KPI like App Size, total active user in stores, total app downloads in store.
• Using JIRA and confluence to document and track the metrics/user stories and making sure we are on time for deliverables.
• Interacting with the database teams to check where the data is residing and whether coming from single or multiple sources, so we can pull the data on our dashboard.
• Assist in organizing User Acceptance Testing and documenting sign-off from stakeholders.
• Working with cross functional teams to get the requirement done and provide the deliverables on time.
• Working on large data sets, data mining, data blending, manipulating the data, data warehouse so we can use the data as per the business need.
• Using Power BI to pull the data on dashboard and also making sure dashboard is reflecting the data as per business need.
• Analyze and manipulate large data sets.
• Using SQL queries and also making sure if the query is fetching the correct data or do we need to add/remove any filters and flags to get the desired data.
• Manage the planning and development of design and procedures for metrics reports
• Successfully interpreting data in order to draw conclusions for managerial action and strategy.
• Using statistical techniques for hypothesis testing to validate data and interpretations.
• Drafts and maintain business requirements and align with the JIRA tool.

Confidential, CA

Business Analyst

Responsibilities:

• Participated in project review meetings and working on gathering Business Requirement Documents (BRD) and System requirement specification(SRS)
• Prepared use cases, user stories and interact with technical team to make them understand the requirement.
• Followed agile methodologies in executing the project with daily standups, discussing roadblocks, documenting issues with JIRA tickets and updating the status
• Analyzed and manipulated large data sets
• Involved in manual testing, prepared test plans and execute them and making sure the machine is able to understand the jargons, voice recognition and different ways of asking about the same product.
• Performed daily data queries and prepared reports on daily, weekly, monthly, and quarterly basis.
• Generated Tableau combination charts using Tableau visualization software.
• Good working knowledge of MS Excel like Pivot table, v-lookup
• Mapped existing and target state architecture, data events and data flows.
• Performed detailed data analysis in order to provide detailed business and data requirements including complex data.
• Used MS-Visio for flow-charting, process model and generate wireframes and prototype for the GUI.
• Created and manage Project templates, Use Case, requirement types and traceability matrix.
• Analyzed business partner’s operations to understand their strengths and weaknesses to determine opportunities to automate processes and functions.
• Understand the requirement, documented, setting the objective, evaluated them and interacted with the engineering team to understand how feasibly we can develop the requirements.
• Assisted in the business process redesign and documentation as needed for new technology.
• Translated high-level business requirements into functional specifications for the IT organization and manages changes to such specifications.
• Understanding of technological trends and uses this knowledge to bring solutions to business units supports to enhance the enterprises competitive edge.

Confidential, CA

Business Analyst

Responsibilities:

• Participated in project review meetings and gathering Business Requirement Documents (BRD).
• Used agile methodology throughout SDLC, including planning and cost estimation through requirements, translating into data design and providing oversight in development and execution.
• Knowledge of SDLC (Software Development Life Cycle), Users requirements, report defects and test results to the stakeholders
• Conducted clients' meetings, understanding and integrating their business needs into technology.
• Used SQL queries to fetch the data and for data analysis
• Generated Tableau combination charts using Tableau visualization software
• Worked on the development of Dashboard reports for the Key Performance Indicators
• Planned and defined system requirements to Wireframes with Use Case, Use Case Scenario and Use Case Narrative using the UML (Unified Modeling Language) methodologies.
• Created and managed Project templates, Use Case, requirement types and traceability relationships.
• Participated in regular progress reviews and meetings to discuss existing and potential bottlenecks in the systems and possible solutions with the development team.
• Performed Gap analysis by identifying existing technologies, documenting the enhancements to meet the end state requirements.
• Created and updated project status, progress and completion reports in MS Project and shared it with stakeholders.
• Assisted in the training effort for educating the end users with the new system

Confidential, Jersey City, NJ

Business Analyst

Responsibilities:

• Requirement gathering and Business Impact Analysis.
• Collecting, compiling, and interpreting business data and drafting reports
• Create and update Business Requirement Documents and Functional Requirement Documents.
• Conducted BRD walk thru session with the entire finance team, business, testers and developers after the completion of the BRD. Organize meetings with the SMEs of the dependent systems. Conduct weekly issue meetings with customers.
• Participated in Bug-Review meetings with software developers, QA engineers, managers and suggested enhancements to the existed application from business perspectives, provided solutions to existing bugs.
• Designed and developed Use Cases, Activity Diagrams and Sequence Diagram.
• Developed test cases and test scripts for system and UAT testing.

Confidential

Business Analyst

Responsibilities:

• Communicated with Brokers, custodians via phone email and chat, providing superior quality service and support.
• Maintained the office database - retrieved and organized information for individual employees and clients.
• Translated business requirements to functional requirements with help of Use cases and UML diagrams for developers.
• Interacted with external and internal counterparts/colleagues to ensure that all necessary information and all other trade details are coordinated to upgrade the system.
• Interact daily with the middle office, counterparties, traders, corresponding banks, immediate supervisors, and the finance desk.
• Maintain and update the standard operating procedures, update logs and error logs.
• Knowledge of fixed income related products: corporates, municipals, treasuries, European bonds, securitized products, and mortgage backed products.
• Securities settlement experience­­­­­ including DTC, Fedwire and Euroclear markets. Understanding of trade/journal flow (EQS), Bloomberg.­­­­­
• Drive for solutions by constantly looking at reducing risk and streamlining processes such as trade completion and confirmation, verification of holdings, pre-match, and fails resolution.
• Collected and documented nonfunctional requirements related to data security, performance and data availability for the data loads as well as the reporting layer.
• Suggested solutions to the development team for the issues reported by business user group.
• Reviewed the project deadlines, schedule changes along with keeping tab on effort spent on the entire team and simultaneously communicated the same to the business community.

Confidential

Business Analyst

Responsibilities:

• Responsible for settlement of Confidential trades in DTC, Latin America and Canada markets. Also involved in settlement of Fixed Income trades in DTC and EuroClear Markets.
• Worked on Pre and Post Settlement functions, which involve Pre-matching, affirmation, investigation and settlement of trades.
• Investigate trades that have failed in the market and work on settlement related issues like Buy Ins, Sell Outs and Corporate Actions like Mergers, Stock Splits, OD Charges, and Interest Claims, SPO charges etc.
• Monitoring and supervising all high risk, high net and big issue trades.
• Liaising with other global settlement teams, reconciliation teams, custodians, brokers and clients via either email or telephone to resolve all trade issues.
• Communicate with Brokers, custodians via phone, email and chat, providing superior quality service and support.
• Actively involved in making sure that the business needs are met based on requirements from each system to process claims in a cost-efficient manner.
• Represented the organization in client meetings, document-meeting outcomes, and coordinated all internal and external follow-ups to close issues in support of the project requirements.
• Fixed bugs analyzed and added new quantitative features into weekly burnup report for fixed income trading.
• Interact daily with the middle office, counterparties, traders, corresponding banks, immediate supervisors, and the finance desk.
• Liaising with global settlement & reconciliation team, custodians, brokers and clients via either email or telephone to bridge the gap in the application.
• Building and maintaining healthy business relations with major clients, ensuring maximum customer satisfaction by achieving performance parameters delivery and quality norms
• Understanding and coordinating Client’s needs / enhancements, customization, software related issues.

Environment: MS Visio, MS Office Suite, Agile, MS Project, Outlook