SUMMARY:

• Proven success in developing functional requirements and software development life cycle with a master’s degree in Organizational Management
• Detail - driven IT professional that manages and prioritizes multiple projects in a deadline oriented environment.
• Subject matter expert on operational and lending business systems, leveraging existing software technologies making recommendations for enhancements and developing strategies for attaining operational objectives.
• Key competencies include Staff Training & Development Software Testing/Implementation Project Management Mortgage LOS Administration Bank Operations Administration
• Liaising with business partners and end users to understand the business need for all teams and presenting the finished product and enhancements to the client
• Expertise with Agile / Scrum / Waterfall Methodologies

SUMMARY OF TECHNICAL SKILLS:

HP Quality Center: ALM| Spira Team | Rational Clear Case | Team Foundation Server| SoapUI|

Languages: Java (JUnit) | HTML |XML|SQL

Networking: TCP/IP | HTTP

Operating System: Windows 7/10/NT | UNIX

Databases: PL/ SQL Server |Oracle

Software: MS Word | MS Outlook | MS Excel |MS PowerPoint | Sales Force| Web Focus| Early Resolution| MSP |Skype | Jabber |IBM Lotus Notes | Ultra Edits Orbit/COGNOS|COSMOS|NICE

Test Automation: HP/Mercury WinRunner| QTP

Bug Tracking: CA Agile| Bugzilla| Rational Clear Quest | PVCS | HP Quality Center| Spira Team | Team Foundation Server

PROFESSIONAL EXPERIENCE:

Confidential, Cerritos, CA

Business Process Analyst

Responsibilities:

• Analyze and review data for operational and business planning that impact the health care system.
• Participate in scrum meetings and demonstrations.
• Managed projects and frequently interfaced with business lines including management and/or internal resources to ensure quality, timeliness and testing of all project/ release work.
• Gather, analyze and document business requirements and develop supporting materials such as user stories, specifications and reports.
• Collaborate with QA analysts to elaborate and validate test cases.
• Create user stories, features and acceptance criteria for scrum teams using the CA Agile application.
• Develop, recommend and implement business solutions through research and analysis of encounter data and business processes.
• Champion the needs of the users throughout the software development life cycle.
• Actively participates in the Scrum Process.
• Performs end-to-end testing which includes: User Acceptance testing, negative testing and system testing of the Encounter data within the Orbit, NICE domain.
• Led a small team in test planning and execution and performs SME responsibilities like testing oversight and results acceptance, user story and acceptance criteria creation, and collaborating with key business stakeholders to understand their needs and to share results.

Confidential, Irvine, CA

Sr. Business Systems Analyst

Responsibilities:

• Assisted clients and technical staff to investigate analyze and resolve application problems related to system functions and was point of contact for user support and problem solving.
• Managed projects and frequently interfaced with business lines including management and/or internal resources to ensure quality, timeliness, and testing of all project/ release work.
• Supervised/Trained entry level analysts in the use of documenting business processes and testing methodologies.
• Worked closely with managers and other team members to analyze & understand Business requirements; gathered Functional and Non-Functional requirements & translated the requirements into User Stories for Scrum process using Team Foundation Server (TFS).
• Generated Business Requirement documents (BRD), Reporting Requirement documents (RRD) and Functional Requirement Documents (FRD).
• Proficient in data validation and testing of databases to check the integrity of data in SQL.
• Led a $3 million project to deliver enterprise data warehouse.
• Managed small development teams with development of ASP.NET and SQL web properties that led to building an employee scorecard application that will be utilized company wide.
• Partnered with developers to automate manual reporting processes, saving time and money while decreasing departmental errors. Credited as a primary driving force behind a 25% increase in margins this fiscal year.
• Performed quality assurance, system integration and user acceptance testing facilitating on-time, on-budget and acclaimed “go-live” of enterprise implementations for more than 130,000 users.

Confidential, Irvine, CA

On Site QA Coordinator/Test Analyst

Responsibilities:

• Hired as a full-time employee to develop test scripts for black box testing for an array of clients.
• Demonstrated/Coordinated leadership for multiple test management projects, test case design, issue tracking and resolution, creation and execution of test cases.
• Prepared test estimates, schedules, and resource allocations for testing activities.
• Coordinated with offshore testers to ensure test cases are being implemented and defects are accurately logged.
• Directed efforts to enhance the delivery of a paperless environment, driving $1B in new/repeat business.
• Developed, executed and maintained re-usable manual test cases based on functional, non-functional and technical documentation.
• Reported and tracks system defects using Mercury Quality Center defect tracking tool.

Confidential, Aliso Viejo, CA

Sr. Quality Assurance Analyst

Responsibilities:

• Created and developed test cases and procedures as derived from specified project requirements and/or collaborative design sessions.
• Attended product/project meetings and review as the Quality Assurance representative.
• Actively participated in the Scrum Process.
• Implemented one-on-one meetings to dissolve language barriers between departments and drive efficiency ; raised productivity 50% within a quality assurance department.

Confidential, Memphis, TN

Sr. Quality Assurance Analyst

Responsibilities:

• Developed and managed test scripts and test plans for Black box testing.
• Facilitated and developed script creation, validation, and adaptation of all manual test scenarios for functional and ad-hoc execution.
• Implemented processes that are used throughout the Quality Assurance Department.
• Collaborated with programming staff to design and test specifications and provide feedback and/or input into design and usability. Analyzed, designed and tested new and existing systems and interfaces.
• Performed White box & Black box Testing, System Testing, Integration Testing, and Regression Testing, User Interface Testing, and GUI Regression Testing. The defect-tracking tool, Quality Center is used to track, update and report defects. Proficient in Data Validation and testing of databases to check the integrity of data in SQL.
• With the help of SQL queries, the data on the front-end application was checked against the back-end database.
• Performed all phases of end-to-end testing which includes: User Acceptance testing, negative testing and system testing of the Application.
• Led the conversion of manual test scenarios to automated test scenarios, eliminating redundancy and reducing turnaround time 50%.