SUMMARY

• Business Analyst with over 6 years of IT Experience in System Analysis, Software Requirement Analysis, Process Modeling, Process Flow, Data Modeling, Quality Assurance.
• Strong Experience in Financial Systems Interface and Integration analysis with good knowledge of SQL, PL/SQL, XML, XSD and Programming concepts.
• Proficient in Technical and Business Writing, Business Process Flow, Business Process Modeling, Business Analysis.
• Extensive experience in conducting Market Research, Feasibility Studies, Business Analyses, Data Mapping Gap Analyses, Risk Identification, Risk Assessment, Risks Analyses, and Risk management.
• Extensive experience with financial transactions including Policy, Claims, Billing, Refund Management, Tribute Management, Account receivables.
• Experience in facilitating Joint Requirement Planning (JRP) sessions with Business User Groups, conducting Joint Application Development (JAD) sessions with IT Groups, Conflict Management with Project team members.
• Organized many walkthroughs, interviews, workshops and Rapid Application Development (RAD) sessions with end - users/clients/stake holders and the IT group.
• Design and review of various documents including the Software Requirement Specifications (SRS), Business Requirement Documents (BRD), Technical Requirement Documents (TRD), Use Case Specifications, Functional Specifications (FSD), System Design Specifications (SDS), Requirement Traceability Matrix (RTM) Reporting and Testing documents.
• Expertise in creating UML based Modeling views like Activity/ Use Case/Data Flow/Business Flow /Navigational Flow/Wire Frame diagrams using Rational Products & MS Visio.
• Successful as a team player to work in conjunction with SME’s, Business Analysts, Developers, DBA’s, Data modeler’s and QA team at various levels for System Interface and Integration as well as reporting issues throughout the software development life cycle.
• Extensively worked with the On-site and Off-shore Quality Assurance Groups by assisting the QA team to perform Black Box /GUI testing/ Functionality /Regression /System /Unit/Stress /Performance/ UAT's.
• Facilitated change management across entire process from project conceptualization to testing through project delivery, Software Development & Implementation Management in diverse business & technical environments with demonstrated leadership abilities.
• Created documentation of IT specifications, business rules & flow using Rules Team Server.
• Expertise in Waterfall,SCRUM,Agile Methodologies.
• Extensive experience in developing Use Cases, creating Screen Mockups, conducting Gap Analysis and Impact Analysis, SWOT analysis, Cost Benefit Analysis, Risk Analysis.
• Extensive experience in Testing, Manual and Automated using tools Win Runner, Load Runner, Quick Test Pro, TestDirector, Rational Robot or Web and Client/Server Applications.
• Strong experience in conducting User Acceptance Testing UAT and documentation of Test Cases. Expertise in designing and developing Test Plans and Test Scripts
• Experience with version control repositories such as GIT and SVN and CD/CI pipeline tools such as Jenkins, Azure DevOps
• Excellent Communication, Interpersonal, and Collaborator skills, adaptive learner and initiative-taker, strong organizational and multi-tasking skills.

PROFESSIONAL EXPERIENCE

Business analyst

Confidential

Responsibilities:

• Working in Agile methodology. Will attend daily stand-up meetings and iteration planning meetings which allows detecting bugs at early stages of release, change requirements and implement new features according to the market changes.
• Interacted with Stakeholders to get a better understanding of client business processes and gather business requirements.
• Established a Business Analysis methodology around the Rational Unified Process.
• Created UAT plans with several test cases for each project to ensure that the system runs smoothly after the proposed enhancements or changes have been made.
• Define prioritize epics user stories, write acceptance criteria, create storyboards/wireframes, capture business rules.
• Build and groom product backlog stories. Create short, medium and long-term product roadmaps and get internal agreement with key stakeholders.
• Verified that Web service is responsible for validating if the data submitted is in XML format, complies with the web service specs created.
• Create sample XML, with all business rules, for testing.
• Assist Project Manager to run successful Release Planning and Sprint Planning sessions, as well as Sprint Reviews and Retrospectives.
• Review the functional quality of the work being delivered by offshore through functional reviews
• Involved in Functional testing and validation of XML against developed schema, involved in the end-to-end agile development cycle.
• Prepare Business requirement Document (BRD) to outline requirements and define scope, objectives, outcome of the project.
• Performed Functional, Regression, Smoke, E2E,System, A/B, Black box, White box testing to validate the application before and after enhancement implementation.
• Used JIRA to create, track defects, change requests. Used Confluence to store, edit documentation based on different project modules.
• Review and analyze system specifications. GatheredBusiness Requirements, Functional Requirements and Design Documents.
• Created Traceability Matrix to map requirements, test cases from BRD and Design document to enhance test coverage.
• Performed Functional, Negative, Positive, Integration, Regression, E2E and User Acceptance Testing.
• Loaded the Test Data into the HPQC to prepare for the execution of Test Cases
• Involved in Task Creation, Task Estimation, Task Distribution, Task Prioritization and Communication among Onsite and Offshore Team Members.
• Device Testing on different devices like iPad, GETAC. Mobile Testing on Android, iPhone.
• Review User Stories develop test plans for automation framework. Documented the Automation Plan, Design and Execution Specification.
• Wrote SQL , Testing scripts for Backend Testing and executed using TOAD . Performed backend database testing by writing SQL commands to verify data integrity.

Business analyst

Confidential

Responsibilities:

• Analyzed the Business Requirements Document (BRD), developed Test cases and Test scripts for the application under test.Actively participated and Interacted with product management teams in the review and analysis of functional requirements.
• Ensured all required documentation, tollgates, sign-off, and environments were completed. Provide daily status reports outlining SIT testing progress to all stakeholders.
• Interacted with Stakeholders to get a better understanding of client business processes and gather business requirements.
• Worked on enhancements, change requests on Policy, Claims, Account Receivables, Billing and Patient Safety modules.
• Worked with query tools like PL/SQL, Toad.Created various policies as a part of testing. Based on state specific rules, created requirements to enhance the application.
• Modeling the As-Is system and doing the complete Gap Analysis for the existing system in order to map it to the To-Be system.
• Coached and developed a distributed team of business executives and technical professionals regarding Agile roles, routines and responsibilities resulting in a more thorough understanding of Scrum and a faster start up time to developing software.
• Working with functional teams in an agile environment, analyze factors and components of systems and processes to manage interrelationships and facilitate change. Detects inefficiencies or conflicts in systems and processes and helps to identify effective improvements. Facilitates communications between customers, SME's and Technical staff.
• Participate in various testing functions (i.e. string and acceptance tests) to verify that results are correct. Worked with Claims department and created BRD document for the enhancements.
• Created Technical data document for different screens on the website for the Prior Authorization application. Conducted meetings with different provider’s stakeholders, gathered and fine-grained requirements.
• Created UML diagrams, flow charts using Rational Rose to depict different flows of the application. Created mock-up screens, prototype for business to review before implementation of the application.
• Responsible for acting as a liaison with operational and financial management, systems support. Worked as a part of Billing management team for expiring, payments due, cancelled policies due to Non-Payments.
• Conducted JAD sessions for communicating with Stakeholders and Project directors.
• Performed Data mapping, logical data modeling, created class diagrams and ER diagrams and used PL/SQL queries to filter data. Did performance tuning to test the performance of the application.
• Reviewed database test cases according to assigned Requirements to validate reports by retrieving data with complex SQL queries from SQL Server.
• Tested Web / Desktop applications while logging results as test cases. Manual API testing of API calls and backend verification for Integration, System Testing.
• Reviewed database test cases according to assigned Requirements to validate reports by retrieving data with complex SQL queries from SQL Server.
• Used Jenkins as the CI/CD tool to run automated regression tests after each build to catch failures.
• Involved in working on a project where we implemented BDD (behavior Driven development) using Cucumber framework.
• Configured Cucumber Report Plugin and Performance Plugin to Jenkins to generate HTML test reports.
• Actively participated in the UAT transition, retested UAT defects and updated comments in JIRA on client feedback with user documentation and screenshots.
• Ticket prioritizations in JIRA based on the status of the task. Created Sprint defect report at the end of each Sprint based on the JIRA-Dashboard.

BUSINESS ANALYST

Confidential

Responsibilities:

• Defined project scope, risks and determined appropriate methodologies to apply based on Scope/Vision documents, and developed project timelines for on time delivery based on SDLC methodology.
• Executed discussions with stakeholders from both business side and IT side in order to elicit high level requirements and estimate project feasibility.
• Conducted surveys among different end users in order to gather detailed requirements, and documented business requirements.
• Performed JAD Joint Application Development sessions to resolve conflicts between business requirements and technical design.
• Created detailed various UML models including use case diagram, activity diagram, and sequence diagram while working with software developers to make sure that the applications fit in to the requirements and worked on the business flow and account relationships in accordance to the specific databases and tables involved in progress.
• Created the design of the data warehousing snowflake schema logical database models.
• Analyzed standard industry practices of back office applications of Insurance Company, underwriting, billing, Payment, policy and claims administration with the help of Subject Matter Expert.
• Prepared requirements document for Commercial Auto, Worker's Compensation, Umbrella, Business Owners Policy, Commercial Output Policy, and Commercial Property Package.
• Coordinated with QA in order to establish test plans and test scenarios for performance testing, system testing, integration testing.
• Worked with the business testing team to generate Test Plans, Test cases, Testing Evaluation strategy and methods for user acceptance testing UAT .
• Worked closely with the project manager to observe project progress and status using MS Project, delivered high level estimates for analysis, delivery schedule and resource allocation.
• Cooperated with the team members and the project manager in defect review meetings to find, track, identify, prioritize and remove bugs.

BUSINESS ANALYST

Confidential

Responsibilities:

• Analyzed client’s systems and business processes.
• Wrote Business Cases for the Stakeholders to understand the functioning of the new Underwriting System.
• Involved in all stages of testing the Deluxe BOP in ARS and Web Rater application.
• Worked in Billing team. Attended meetings with business to clarify requirements for Prime Subscriptions billing.
• Worked on daily, weekly, monthly automated processes to enhance credit card, e-check, ACH payments. Created test cases to monitor the functional changes.
• Conducted user interviews, gathered requirements, analyzed the requirements by using Rational Rose, Visio and Requisite pro - RUP
• Developed UML Use Cases using Rational Rose and developed a detailed project plan with emphasis on deliverables.
• Wrote functional specification documents for migration from Mainframe to a Java based application. Tested Mainframe applications for any modifications made. Analysis and modification of PLAS Mainframe system for process flow corrections.
• Very Comfortable using Agile Product management tool within Jira and Confluence.
• Create requirements in Confluence (Epic-User Story)
• Reviewed XML logs and transactions for resolving failures, connection issues, timeouts.
• Analyzed customer EDI/XML implementation guides & worked on all aspects of EDI, XML, XSD and overall project.
• Worked with the Refunds department and created documents, work flow process for Refund management on the Accounts.
• Involved in Debugging and Error Handling in Selenium Web Driver automation scripts by reviewing the generated logs and reports while script execution.
• Performed the Back-End testing to ensure data consistency on front-end by writing and executing enterprise level complex SQL statements on the Oracle Database using TOAD.
• Analyzed standard industry practices of back office applications of Insurance Company, underwriting, billing, policy and claims administration with the help of Subject Matter Expert
• Designed and Developed the Business Objects Universes which suit the standard, analytical and ad-hoc reporting requirements of the Business Objects users.
• Designed the universes by creating the Business Objects data model.
• Coordinating and Developing QA activities.
• Conducted presentations of the QA test results with analysis to the stakeholders and users and documented modifications and requirements.
• Wrote PL/SQL statement and stored procedures in Oracle for extracting as well as writing data. Various versions of the documents generated during the project were maintained and managed using Rational ClearCase and performed defect tracking using Rational ClearQuest.
• Involved in Testing the Database by writing the Complex SQL queries in the Toad application to fetch the data from the Oracle database.