Scrum Master/Agile Coach Resume

SUMMARY

Extensive agile product development experience and excellence in customer service. Demonstrating success, while meeting and exceedinggoals; and an established ability with managing people, time and other resources, effectively through constantly evolving project life cycles.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

Scrum Master/Agile Coach

Responsibilities:

Providing mentorship coaching and guidance to new Scrum Masters as they come on board
Managing the team’s backlog
Facilitating crucial team conversations aiding in conflict resolution and empowering delivery teams
Tracking key metrics via burn-down/burn-up charts and team velocity and radiating progress to our stakeholders
Responsible for facilitating scrum events for multiple cross functional teams (sprint planning, daily scrum, sprint review and retrospective) at regular cadence and ensuring full engagement

Confidential

Scrum Master

Responsibilities:

Mentored the Product Owner to clearly define project scope and objectives
Assisted the team in the early identification of impediments and quick resolutions
Successfully guided the Scrum teams to increase sprint velocity by 14%
Using Agile tools like JIRA and Confluence to track team progress and delivery performance
Facilitated crucial team conversations aiding in conflict resolution and empowering delivery teams
Tracked key metrics via burn-down, burn-up and team velocity and radiating progress to our stakeholders
Responsible for facilitating scrum events for multiple cross functional teams (sprint planning, daily scrum, sprint review and retrospective) at regular cadence and ensuring full engagement.

Confidential

Project Coordinator

Responsibilities:

Responsible for working with Product Owner to incorporate feature requests into the product roadmap
Assisted the Product Owner with refining and prioritizing product backlog to coincide with release dates
Facilitated DADS training across Texas, Oklahoma and Colorado markets
Tested online student management, scheduling and reporting functions
Assisted medical professionals to remain compliant with Dept of Aging & Disability
Documented Use Case Requirements, Requirements gathering, Gap Analysis, and full life cycle development
Risk and Issue Management while coordinating with site engineers, clients and various stakeholders to optimize performance
Coordinated with DADS and healthcare professionals to create approved training tutorials for online continuing education classes

Confidential

Product Specialist

Responsibilities:

Trained, coached and managed a team of 40 Customer Advocacy Agents
Maintain knowledge of the Xbox 360 hardware & software system
Became a subject matter expert on Xbox Live and our online gaming & entertainment platform
Triage incoming escalations from call centers, online portals and other inbound channels
Assigned escalated cases to agents for review, and monitoring SLAs and case volume
Tracked and monitored incoming/outgoing volume of individual agents caseload
Kept track of performance, attendance, and staffing levels in each queues