SUMMARY

• A Scrum Master with extensive experience in Banking, Health Care, Health Insurance and finance domains.
• A Certified Scrum Master by Scrum Alliance
• A Certified Product Owner by Scrum Alliance
• Certified Scrum Master with experiences cutting across functional teams in the development, documentation, data analysis, product delivery and attainment of business goals.
• Extensive experience converting the projects from Waterfall to Agile methodology
• Expert in initiating and adopting to scrum rules and Principles, removing impediment within teams and fostering self - management. Experience in conflict resolution and enforcing team collaboration as a self-organized and cross functional team.
• Recommended for the position of increasing authority and responsibility for strong leadership skills, teamwork, customer service and overall accomplishments.
• Strong knowledge of Software Development Life Cycle in Agile/Scrum, Waterfall, and RUP.
• Experienced in all phases of Product Development life cycle from Planning, design, development, testing, Release and Maintenance.
• Good Understanding of Agile Methods
• Experienced as a Scrum Master and facilitating group processes
• Ability to coach the team and individual members on Agile/Scrum
• Extensive experience in working with Jira tool
• Worked closely with Release Management team and planned weekly, bi-weekly, monthly, quarterly releases
• Supported after hour implementation/ deployment/ and Product certification calls.
• Excellent experience doing PI Planning sessions with team members, Project Managers, Product and other stakeholders.
• Documented business functionality requirements in User Stories.
• Managed product backlog with user stories.
• Facilitated daily stand-up meetings, reviews, retrospectives, sprint and release planning demos and Scrum related meetings.
• Experienced in Project life cycle activities on development and maintenance projects.
• Created, analyzed and validated detailed functional specifications
• Ability to conduct market research, Ability to synthesize complex data into actionable goals.
• A good understanding of SQL programming.
• Assisted Project Manager whenever it required. Developed Project plans, Coordinated projects, Communicated changes and progress, completed projects on time and budget, managed project team activities.
• Excellence in designing and executing Test Strategy, Test Plan, Test Scenarios, and Test Cases based on the requirements for the applications.
• Knowledge in Integration, Regression, Sanity, Functional, Unit and System Testing, Load Testing, Stress Testing and Performance Testing.
• Knowledge in User Acceptance Testing, Black Box Testing, GUI Testing, Data Driven Testing, Back End Testing.
• Have had high Emotional Intelligence (Self-awareness, self regulation, motivation, empathy, and social skills).
• Had Onsite/offshore working model and global delivery environment experience
• Experienced in conducting Impact Analysis according to the requested changes by business users and other Stakeholders to control Scope creep.
• Active listening, Problem solving and decision making skills.
• Strong organization and communication with excellent verbal and written skills.
• Strong Team player as well as an individual contributor.

TECHNICAL SKILLS

Methodologies: Waterfall-Scrum Hybrid, Agile-Scrum/Kanban, WebEx, Skype.

PROFESSIONAL EXPERIENCE

Confidential, Plano, TX

Scrum Master

Responsibilities:

• Extensive experience working in Trade Finance Domain
• As a Certified Scrum Master, Initiated scrum methodology and Agile Framework for team members. Managed multiple projects.
• Worked on multiple projects and lead the teams converting from Waterfall methodology to Agile methodology
• Coached the teams on Agile principles and practices and Jira Confluence tool usage
• Worked with Agile coaches to improve our practices for better results in Agile process
• Facilitate Sprint planning Events, Daily Scrum Events, Sprint Review and Retro to maintain the entire team activities and engagement.
• Coaching team member on basic Agile principles and practices.
• Coached and mentored Scrum Teams and PO’s on how to focus on Sprint goals and effectively deliver to meet Sprint goals.
• Empower Team by guiding and educating them on how to sort across Team Dependencies.
• Helped scrum team understand the need for clear and concise product backlog items.
• Ensuring that the Product Owner knows how to arrange the product backlog to maximize value
• Maintained Transparency, Inspection and Adaptation between Scrum Teams
• Tracked and removed internal and external impediments for the scrum/Kanban
• Facilitated backlog grooming and refinement with Product Owner to maintain a healthy Product Backlog.
• Responsible for managing the scrum process with the coordination of Scrum team in Agile methodology
• Responsible to remove the impediments for the scrum team.
• Arranged daily stand-up meetings, facilitated and scheduled meetings, demo and decision-making process to ensure quick inspection and proper use of adaptation process.
• Helped product owner to make the product backlogs in good shape and make them ready for the next sprint.
• Responsible to conduct retrospective meetings.
• Organized and facilitated the sprint planning meeting.
• Supported team to make best options in commitment through User Story selection and task clarity, and timely delivery to achieve sprint goal.
• Reported status on Agile metrics, milestones and deliverables
• Experience in effectively breaking larger work/stories into smaller more manageable work packages
• Monitored and reported Scrum team Velocity/ Release progress.
• Managed and tracked Project Activities using Jira
• Ensured Agility using a servant leadership approach and leading by example
• Experienced in writing User Stories in Agile methodology
• Worked on multiple projects at the same time.
• Strong knowledge and understanding of Industry standard / best Practices and Requirement gathering methodologies.
• experienced working with multiple stakeholders, Subject Matter Experts
• Worked closely with engineering team and Subject Matter Epert’s to ensure requirements and functional designs are translated accurately into technical designs that meet business needs.
• Strong skills in Microsoft Office Products (Excel, Word, Power point, Visio, Microsoft Share point etc)
• Ability to effectively communicate and present to management across multiple departments
• Lead meetings and collaborate with key stakeholders and subject matter experts
• Coordinated and facilitated work across cross-functional teams (Product, Technology, Operations, compliance, analysis and other key business partners for the purpose of eliciting detailed business requirements.
• Excellent written and oral communication skills with the ability to clearly communicate ideas to diverse business and technical audiences.
• Expertise in scheduling meetings and coordinate with stakeholders to obtain subject matter expert input and drive out product features and functionality.

Confidential, Dallas, TX

Scrum Master

Responsibilities:

• Involved in all phases of Software Development life cycle (SDLC) in Agile framework.
• Worked very closely with the finance Stakeholders to understand and communicate the accounting and finance system requirements for Confidential Germany and Spain.
• Worked on Waterfall and Agile combined Hybrid methodology for some projects
• Interacted extensively with various Business Groups, Stakeholders including customers, Users and the development team to make sure the goals are clear and the vision is aligned with the business objectives.
• Understood agile values and principles and guided ad coached teams and the organization.
• Guided the delivery teams to self-organize and achieve objectives, without assigning or dictating the work.
• Facilitate all agile ceremonies efficiently to help team realize the value or the meetings.
• Facilitated the discussions, decision making and conflict resolution.
• Built a trusting and safe environment where problems can be raised and resolved.
• Proactively managed risks, assumptions, issues and dependencies, ensuring that they are identified, coordinated, mitigated or escalated as necessary.
• Worked with Product Owner and Development team to facilitate effective sprints by removing impediments and ensuring that stories are ready for the sprints.
• Helped foster an environment that empowers and energizes team members, with a focus on accountability, adaptability, and collaboration.
• Experienced with a clear understanding of Agile methodologies, values and procedures
• Motivated scrum teams to perform at their best
• Had good facilitation techniques, servant leadership, situational awareness, conflict resolution, continual improvement, empowerment and increased transparency.
• Experienced in Sprint and release planning, running demos and retrospectives.
• Guided the creation of scope and detailed requirements for projects, including facilitating requirements gathering sessions with key stakeholders, ensuring requirements are documented and managing the requirements through the life of the project.
• Identified and managed issues, risks and change control requests, using effective mechanisms to communicate those items to appropriate stakeholders.
• Monitored and tracked project progress and performance against project plans, reporting status to project stakeholders through structured communication, written status reports, steering committee meeting/documents, etc as well as informal approaches such as ad-hoc requests and email. Actively participate in driving continuous improvement of the organization’s project management processes and standards.
• Extensively worked on project milestone planning, sprint planning, backlog grooming, running daily scrums, coordinating spring reviews and coordinating sprint retrospectives.
• Identifying potential distractions/impediments to work to resolve them before they can impact the project timelines.
• Created and presented system demos to the business to get early feedback and plan from necessary changes.
• Wrote user stories with clearly defined acceptance criteria.
• Did Product backlog grooming and Prioritized Product backlog.
• Provided direction to the scrum team by setting sprint goals to enable successful iteration planning
• Evaluated product progress through each iteration and provided timely feedback
• Lead the planning product release plans and set expectation for delivery of new functionalities
• Managed the Product backlog with user stories through progressive refinement applying business prioritization, solution approach and technical delivery considerations.
• Provided an active role in mitigating impediments impacting successful team completion of Release/Sprint Goals.
• Collaborate with Scrum team on project/roadmap planning, facilitated daily stand-up meetings, reviews, retrospectives, sprint release planning, demos and other Scrum-related meetings.
• Facilitated and attended Sprint Retrospective meetings after each sprint to improve the team’s success by integrating lessons learned in future sprints.
• Lead the team by providing guidance to follow the Scrum framework and manage risks, obstacles, and impediments that hinder team’s success.
• Conducted walk through sessions to discuss certain issues with stakeholders.
• Managed sprint velocity-related metrics
• Assisted Product Managers to shape the digital product road-map and vision

Confidential, Alexandria, VA

Scrum Master/Product Owner/Business Analyst

Responsibilities:

• Worked on ‘Claims Management’ module.
• Experienced in playing the Scrum Master and Product Owner role for multiple projects
• Worked with Product Managers to decompose epics into features and developed user stories and wrote acceptance criteria.
• Organized and facilitated the sprint planning meeting.
• Responsible to conduct Sprint review and retrospective meetings.
• Expertise in scheduling meetings and coordinate with stakeholders to obtain subject matter expert input and drive out product features and functionality.
• Responsible for managing the scrum process with the coordination of Scrum team in Agile methodology
• Responsible to remove the impediments for the scrum team.
• Arranged daily stand-up meetings, facilitated and scheduled meetings, demo and decision-making process to ensure quick inspection and proper use of adaptation process.
• Involved in all phases of Software Development life cycle (SDLC) in Waterfall and Agile frame work(SCRUM)
• Experienced in writing BRDs, Use case development and flow charts in waterfall model
• Experienced in writing User Stories in Agile methodology
• Worked on multiple projects at the same time
• Strong knowledge and understanding of Industry standard / best Practices and Requirement gathering methodologies.
• Gathered High Level Business Requirements from client and stakeholders
• Lead requirement gathering, documenting business processes and requirements.
• Created and developed Business Requirement Document (BRD), Functional Requirement Document (FRD), and System Requirement Specification (SRS) across the deliverables of a project
• Drove and Participated in the design and implementation of new enhancements, functionality, and process improvements.
• Extensive experience working with multiple stakeholders, Subject Matter Experts
• Perform GAP Analysis of the processes to identify and validate requirements.
• Worked closely with engineering team and SME’s to ensure requirements and functional designs are translated accurately into technical designs that meet business needs.
• Lead the testing of engineering delivery and ensure quality of applications
• Provided business processes and system testing to end-users.
• Acted as a liaison between technical developers and functional departments
• Strong understanding of Testing methodology
• Strong skills in Microsoft Office Products (Excel, Word, Powerpoint, Visio, Microsoft Sharepoint etc)
• Ability to effectively communicate and present to management across multiple departments
• Lead meetings and collaborate with key stakeholders and subject matter experts
• Coordinate and facilitate work across cross-functional teams (Product, Technology, Operations, compliance, analysis and other key business partners for the purpose of eliciting detailed business requirements.
• Excellent written and oral communication skills with the ability to clearly communicate ideas to diverse business and technical audiences.
• Helped product owner to make the product backlogs in good shape and make them ready for the next sprint.

Confidential, Herndon, VA

Product Owner/Scrum Master

Responsibilities:

• Worked on Electronic Health Record System.
• As a Product Owner, created the list of backlog items and prioritized them based on the overall strategy and business objectives.
• Assisted the management and the Scrum team with the break-down of Epics.
• Wrote user stories with clearly defined acceptance criteria.
• Did Product backlog grooming and Prioritized Product backlog.
• Provided direction to the scrum team by setting sprint goals to enable successful iteration planning
• Evaluated product progress through each iteration and provided timely feedback
• Lead the planning product release plans and set expectation for delivery of new functionalities
• Managed the Product backlog with user stories through progressive refinement applying business prioritization, solution approach and technical delivery considerations.
• Provided an active role in mitigating impediments impacting successful team completion of Release/Sprint Goals.
• Collaborate with Scrum team on project/roadmap planning, facilitated daily stand-up meetings, reviews, retrospectives, sprint release planning, demos and other Scrum-related meetings.
• Facilitated and attended Sprint Retrospective meetings after each sprint to improve the team’s success by integrating lessons learned in future sprints.
• Lead the team by providing guidance to follow the Scrum framework and manage risks, obstacles, and impediments that hinder team’s success.
• Documented, Reviewed and obtained requirements sign off from key stakeholders.
• Communicated with the development team to provide understanding and clarity of the business requirements
• Gathered High Level Business Requirements from client and stakeholders through interview process.
• Created and developed Business Requirement Document (BRD), Functional Requirement Document (FRD), and System Requirement Specification (SRS) across the deliverables of a project.
• Prepared various project artifacts such as Swim Lane Diagram, Use Cases, Process Flow Diagram and Data mapping Spreadsheet.
• Analyzed and segregated business requirements into high level and low-level Use Cases.
• Used MS Excel and MS Word to create a field-to-field data map that was used as a main specification document for the conversion program.
• Developed Traceability matrix for maintaining/updating system requirements using MS Excel.
• Developed high quality documentation including Report Specifications and User Guides.
• Conducted Joint Application Development (JAD) sessions for communicating with all project sponsors and Stakeholders.
• Reviewed Change requests for enhancements.
• Coordinated Virtual meetings with business clients, stakeholders, end users and various development teams including testers to discuss project progression reports and to gather new requirements.
• Used detailed knowledge of application features, architectures and functions to assess scope and impact of business needs throughout analysis and through the completion of all enhancement specifications.
• Worked on JIRA for bug status tracking and maintained and created status reports for the application.
• Designed the business requirement collection approach based on the project scope and SDLC methodology.

Confidential, Richmond, VA

Business Analyst/Project Manager/Scrum Master

Responsibilities:

• Involved in all phases of software development life cycle (SDLC) in Agile framework.
• Experienced working as a Servant leader by building trust with the team members while removing any impediments the team/project faced with.
• Worked closely with Product Owner and Business analyst to prioritize the product backlog.
• Excellent communication with Product managers, Operations, Project managers, Program managers and other stakeholders.
• Interviewed Business Users to gather requirements and analyzed the feasibility of their needs by coordinating with the Project Manager and Technical Lead.
• Conducted extensive requirement analysis and thoroughly studied the requirements for the process reengineering.
• Worked on Customer On boarding, Operations and Tax reporting.
• Conducted JAD sessions and created functional and technical requirement specification for application development.
• Directly interacted and assisted Stakeholders, SME’s and Development team to allow compliance with successful implementation of project with in time and cost.
• Provided Walk-through sessions of user requirements.
• Did Project planning, and coordinated and collaborated with business, operations and the technical areas throughout the project life cycle.
• Participated in technical design review sessions against functional specifications.
• Provided Project team members with analysis documents for analyzing and summarizing FATCA data elements.
• Perform GAP Analysis of the processes to identify and validate requirements.
• Developed high quality documentation including BRD, Use Cases, SRS and BPM.
• Supported project metrics analysis, team communication, resource planning, risk analysis, report generation and documentation control.
• Facilitated conflict resolutions with proper communication and cooperation with team members
• Created relationships in Requirement Traceability Matrix linking Business Requirements to Functional requirements and Functional Requirements to System Requirements.
• Prepared Acceptance tests, User guides and User training.
• Maintained a Change Request log, conducted impact analysis when a request for Change (RFC) was raised, escalated the results to Change Control Board (CCB) and updated documents on to SharePoint.
• Queried the Customer Database using SQL.
• Reviewed test documentation such as test plan, test cases, test scenarios for coverage.
• Involved in performing User Acceptance Testing (UAT).