Technical Business Analyst Resume

TECHNICAL SKILLS

Programming Languages: COBOL | JCL | DB2 | IMS | SQL | ASP.NET | VB | VBA | HTML | CSS

Programs: Microsoft Word, Microsoft Excel (Pivot Tables and Macros), Microsoft PowerPoint; MS Visio 2010; SharePoint; HP Quality Center; SQL Server Management Studio; Oracle Express; Visual Studio 2010, LanDesk; Aptos

PROFESSIONAL EXPERIENCE

Confidential

Technical Business Analyst

Responsibilities:

Work closely with Business Partners, Outside Vendors, and Developers to identify new technologies and solutions to drive innovation in support of the US Pricing Systems
Lead high visibility projects and present project plans and updates to senior leadership (including the VP and SVP)
Lead weekly discussion with business partners about pricing ticket trends and recommend/deploy resolutions to reoccurring issues
Gather, define, and translate business requirements into valuable resources such as use cases, user stories, workflows/process flows, data flows, and data dictionaries
Document current and future state of business processes including process flows and wireframes in Microsoft Visio and other supporting software
Write and analyze SQL queries to gather data to create varies root cause analysis reports/dashboard and troubleshoot pricing tickets
Build custom marcos and utilize pivot tables, vlookups and advanced formulas to prepare varies reports in Microsoft Excel
Create and present documentation including project timelines, requirement documents, functional test plans, project plan, deployment plans, and training materials
Lead all testing activities related to pricing and manage/fix any testing defects
Train internal users, support personnel, and off - shore teams on varies areas in pricing
Design User Interfaces (UI) for varies pricing tools

Confidential

Programmer Analyst

Responsibilities:

Worked closely with Business Analysts to provide technical research and time allocation to resolve client tickets
Attended multiple meetings with fellow business units and banking clients to discuss concerns about projects and tickets
Developed, tested, and implemented functional programs based on the requirements in an Agile environment
Created test plan and implementation strategy documents for each project
Presented technical designs and test results to various project leads via face to face or through a WebEx
Utilized Microsoft PowerPoint and Microsoft Word to present test results to project leads and team members
Developed technical specifications from business requirements
Used SQL queries such as select, insert, update and delete for data manipulations
Participated in the largest data conversion in banking processing history

Confidential

Project Manager and Business Analyst Lead Intern

Responsibilities:

Held weekly meetings to track the progression of the project throughout the lifecycle
Led a group of 5 Business Analysts to identify business requirements in an Agile environment
Modeled the process using UML to create use case diagrams and activity diagrams in Microsoft Visio
Developed business cases, project plans, and scope documents.
Worked with developers and testers to ensure the requirements were understood and tested thoroughly
Use traceability matrixes to track the progression of the requirements that were met

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