OBJECTIVE

• To obtain a position as a Business Analyst in an organization that will utilize my skills and experiences while developing additional knowledge and capabilities for professional and personal growth and advancement.

SUMMARY

• Over 5 years of experience gathering, analyzing and implementing business solutions
• A team player with strong work ethics, interpersonal and communication skills
• Extremely proficient working with end users to define needs, develop clear business solutions and assist management in making high and inform decisions
• Experienced in Project Planning, Project Design, creating functional specifications and data flow diagrams
• Experienced in managing and coordinating requirement gathering from multiple stakeholders
• Extensive experience in creating Use Cases and use case scenarios based on stakeholder requirements
• In depth knowledge and implementation experience of Agile and Waterfall Software Development Life Cycle (SDLC) methodologies
• Working experience of Business Process Modeling (BPM)
• Extensive experience writing Business Requirements Documents (BRD), Functional Requirement Documents (FRD) and creating Requirements Traceability Matrix (RTM) to track requirements across the project lifecycle
• Working experience converting business requirements into UML diagrams using MS Visio and also managing and tracking those requirements
• Experienced in conducting GAP Analysis and User Acceptance Testing (UAT)
• Strong knowledge of Enterprise Risk Management, and Change control Management
• Experienced in conducting Joint Application Development (JAD) sessions
• Strong knowledge in Analyzing Business specifications and developing Test Plans, Test Procedures, and Test Cases
• Highly skilled and experienced in managing SDLC, software testing lifecycle and quality assessment
• Highly skilled in contributing to various project concurrently, effectively, prioritizing attention
• Experienced Working closely with Project Manager and substitute when needed

TECHNICAL SKILLS

Project Methodologies: Waterfall & Agile

Business Modeling Tools: MS Visio, Moqups

Requirement Management Tools: MS SharePoint

Issue tracking tool Jira:

Business Applications: Confluence, Service Now, One note, MS Access, Excel, Word, Outlook, PowerPoint, Visio, and SharePoint

Database tools: SQL

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst

Responsibilities:

• Create concise epic links to which stories would derive and would be attached into Jira
• Create Jira stories to help track requirements and progress throughout the project life cycle
• Work with Personal service consultants PSC’s to establish a contact with clients
• Work with clients to discuss the project requirements and document the outcome
• Translate client’s business needs into technical requirement for the implementation team
• Design and document the process flow of the migration through work flows
• Organize, facilitate and document the outcome of morning huddles
• Update Jira stories as necessary throughout the entire project.
• Facilitate UAT making sure everything work as intended and that client files migrate successfully
• UAT confirmed successful, Create a Service Now change ticket to move the migration to production
• Facilitate production testing and collaborate with implementation teams in the design of scripts and automation
• Confirm migration Go live onto Sterling File Gateway SFG and document lesson learned.

Environment: MS Visio, Jira, Confluence, Service Now, MS Office, Agile

Confidential

Product Owner/Business Analyst

Responsibilities:

• Assist the project manager in defining the project scope and planning the entire project from inception to Go - Live
• Constant product backlog refinement and prioritization
• Work with clients to discuss project requirements and document the outcome
• Derived and prepared concise and effective user stories
• Collaborate with external implementation team to drive project efficiency and minimize project risk throughout
• Translate the client’s business needs into technical requirement for the development team using Moqups application
• Created, documented and modified business documentation throughout the project lifecycle
• Design ed and document ed the process flow of the system functionality via work flows
• Participated in JAD sessions by organizing, facilitating and documenting meetings
• Participated in the sizing and estimation of tasks during Sprint Planning Meetings
• Contributed to the maintenance of Burn down Chart for the Scrum Team
• Participate in UAT to make sure functionalities work as intended

Environment: MS Visio, MS Office, Agile

Confidential

Business Analyst

Responsibilities:

• Assisted the project sponsor in writing a detailed Business Case
• Assisted Product Owner in gathering requirements and preparing BRD
• Conducted elicitation by interviewing product owners and Subject Matter Experts (SME’s) to derive user stories
• Created business use case scenarios, and documented information obtained from SMEs and other stakeholders
• Performed gap analysis to identify business wants and needs and define requirements for the proposed system
• Created and maintained Requirements Traceability Matrix ( RTM ) as part of requirement gathering and analysis
• Participated in JAD sessions by organizing, facilitating and documenting meetings following the company’s quality standards
• Designed and documented process flow of new system functionality via work flow diagrams, mockups and use cases
• Performed Business Process modeling ( BPM) by using UML Activity diagrams and creating sequence diagrams to provide direction to developers
• Identified and managed project risk, scope creep and communicated project status to management
• Conducted JAD sessions/stand-up calls to communicate expectations, and managed issues
• Performed defect tracking, and ensured resolution of issues
• Worked with the development team and testing team to oversee each phase of the SDLC in the waterfall methodology
• Co-ordinated and led UAT in terms of planning as well as testing during the enhancement

Environment: MS Visio, MS Office, Waterfall

Confidential

Product Owner/Business analyst

Responsibilities:

• Acted as liaison between business users and technical team to enhance applications based on business rules and end user requirements
• Conducted elicitation by interviewing stakeholders and other Subject Matter Experts SME’s to derive user stories
• Prepared the Business Requirement Document BRD
• Created business use case scenarios, and documented system specifications with information obtained from SMEs and other stakeholders
• Performed gap analysis to identify business wants and needs and define requirements for the proposed system
• Facilitated requirement workshops, organized and documented meetings minutes
• Designed and documented process flow of new system functionalities via diagrams
• Conducted walkthrough sessions with development team and explained business requirements
• Becoming a product expert and communicating coherently to the business
• Participated in the sizing and estimation of tasks during Sprint Planning Meetings
• Participated in Sprint Retrospective Meetings and documented best practices and lessons learnt for implementation in future Sprints
• Contributed to the maintenance of Burn down Chart for the Scrum Team
• Worked with QA team to write and execute test cases and also document the outcome of tests
• Designed and administered surveys and interviews to document user experience during UAT
• Analyzed results from surveys and interviews and prepared reports for the Project Manager and BA team
• Tracked progress for weekly estimates of remaining work to do and conducted informal meetings as needed
• Identified and managed project risk and communicated project status to management
• Conducted stand-up calls to communicate expectations, and managed issues
• Performed defect tracking, and ensured resolution of issues
• Facilitated “ Go No Go ” meeting to discuss project finalization and Go live specifics with stakeholders
• Conducted Smoke test prior to Go-Live to ensure that system functionalities work as intended
• Launched the product and trained tech support on “how to” before giving them the commands for future intervention

Environment: MS Visio, MS Office, Agile