SUMMARY:

• Proactive professional with experience in various IT and business domains. Expertise in Business and System Analysis, process & performance improvement, Software development & implementation.
• Precise, resourceful problem - solver. Proven ability to learn new systems quickly with excellent communication skills.
• Expertise working with business leaders for requirement elicitation/ gathering.
• Expertise in requirement analysis, and translating/ documenting requirements to BRDs.
• Expertise in translating Business Requirement Documents (BRDs) to Functional Requirement Specifications.
• Expertise in writing and implementing Test scenarios, Test cases, System testing, Regression testing and maintaining Traceability Matrices for baseline documents. Experience working in User Acceptance Testing.
• In-depth knowledge of Software Development Life Cycle (SDLC) methodologies like Waterfall, Agile. Experience in Business and System analysis, project management and project coordination, works with business and IT across all phases of software development life cycle.
• Strong analytical skills. Performed and led analysis impacting multiple applications, and presented results using SQL, MS Access, Excel, and MS Visio.
• Expertise in creating various reports, some using BI and presenting to management.
• Experience in Healthcare, financial sector.
• Ability to rapidly learn new concepts, technologies and methodologies.
• Proven ability to work in team environment as well as independently. Work well with Sr. management staff and personnel at all levels. Equally comfortable dealing with customers, vendors, and the general public.

SKILLS & ABILITIES:

Methodologies: SDLC / Agile / Scrum / Waterfall, Project Management, Business Requirement Analysis and Data Analysis, System Integration and Integration Testing

Programming Languages: SQL, T-SQL

Database: MySQL, PostgreSQL, SQL Server, Oracle, AS400

Tools: MS-Visio, Mind Maps, JIRA, ClearQuest, MS Word, MS Excel, Pivot tables, MS PowerPoint, SharePoint, Confluence, MS Access, BI.

EXPERIENCE:

Confidential

Sr. business/System analyst

Responsibilities:

• Lead the new Ordering Solution project from requirement gathering to its implementation in all the stores. The Ordering App is an android based solution that was designed, build, tested and rolled out under my leadership.
• Custom solution developed to fulfill store orders first from Vallarta warehouse when product is available. Focus on end-to-end testing to assure order accuracy.
• Continue testing code releases from vendor to correct issues, field visit with Grocery Supervisors to train the stores.
• Develop Job Aids to help and train new people in stores in all departments.
• Collaborate with the offshore team to ensure the delivery deadline and work quality.
• Provide support and recommendations for improvements to tools and information used within retail analytics.
• Establish a close working relationship with the client, collect essential information and ensure that methodologies and processes are shared and understood.
• Worked with operations for another vendor that provides workforce management and execution compliance solutions, encompassing both best practices consulting and planning and execution software applications, that enable companies to maximize efficiency, customer service and profitability.
• Helped the vendor is implementing workforce management services and software for Vallarta. This will be accomplished through implementing a workforce management program that will develop the staffing demand to place the right people at the right place at the right time to support the various programs and initiatives designed to deliver on Vallarta’s strategy of differentiation and exceptional customer service, while mitigating the rising cost of labor.

Confidential

Sr. business analyst

Responsibilities:

• Gather requirements for business definition and facilitate sessions with stakeholders to refine functional requirement
• Analyze and translate business and clinical user needs, observations, and expertise and translate them into functional requirements to help support and enhance steady state and future products.
• Work closely with the product group to develop and document functional design of clinical systems.
• Coordinate and facilitate interactions between clinical teams, business system end-users and technical teams.
• Develop and document use cases, SRSs, screen layouts, process flows, and other design artifacts as needed.
• Facilitate daily scrum, sprint planning and sprint retrospectives meetings.
• Facilitate the development and grooming of Project Backlog Stories (Requirements) with business and technology partners.
• Close gaps and TARs for associated Stories in each individual Sprint.
• Enter and update Issues (Epics, Stories, and Tasks) in JIRA.
• Identify and remove obstacles that will keep the team from achieving their goals.
• Support the product owner in maintaining the product backlog and scheduling next release.
• Ensured effective implementation of agile process.
• Communicate with clients and inform the organization about the customer business needs.
• Interface with other teams to guide API design to have the best possible user experience.
• Analyze requirement dependencies and negotiate priorities with product owner.
• Helped develop application conceptual designs.
• Mentor new team members.

Confidential

Sr. business analyst

Responsibilities:

• Generate Business Requirement documents (BRD), developed Process Flow Diagram and Use Cases. Prepared functional Specification design documents (FSD) and functional Requirement Documents (FRD) in record time to meet Customer needs.
• Involved in business analysis and technical design sessions with business and technical staff to develop requirements document and ETL design specifications.
• Worked with Business users, vendors, and technical teams to do process assessment, gap analysis and develop & implement solutions. Collaborated with key personnel in analyzing business requests for feasibility and costs.
• Created a SharePoint site to maintain departmental documentation and created a standard for storing project related documents in an easy to retrieve site.
• Lead requirement gathering for flood automation project. Conducted interviews, prepared business architecture, process flows, workflows, finalize business and technical requirements to automate Flood process for Confidential . This automation will result in millions of $$ saving every year.
• Collaborated with stakeholder groups across the organization to ensure business and technology alignment. Proposed solutions meeting defined specifications and needs.
• Completed analysis of entire flood system of Confidential . Analyzed various data sources using SQL queries, completed GAP analysis, discovered business pain points, and prepared system appreciation document to identify system automation opportunities.
• Used SQL to prepare reports and issue analysis. Created daily reports in designed Excel with pivot tables.
• Lead team of business analysts for UAT test case preparation, Issue analysis. Performed Functionality testing & Regression testing. Manage application production defect pipeline to ensure timely issue assessment and resolution. Developed and analyze application defect metrics, & support management in defect prioritization.
• Communicate effectively with Project Managers, Development and Test teams throughout the test life cycle to provide clear objectives and report on progress and issues in a timely manner.

Confidential

Business analyst

Responsibilities:

• Conducted interviews to gather requirements and conducted exhaustive research for solutions. Prepared Business Requirement Document (BRD) and then converted the business requirements into Functional Design Document and Technical Specifications.
• Worked with Business users, vendors, IT to do business process assessment and develop & implement solutions.
• Developed strategies to collect data in masses and save data in a logical and organized manner.
• Created daily reports in designed Excel spreadsheet with pivot tables.
• Created team specific agile process flow in JIRA to move tasks from one activity to another. Create customized dashboards for teams. Work in a collaborative environment with developers and testing team. Perform UA.
• Created Test Plan and Test Cases. Monitored Issues Log and Defects Report. Analyzed test results and created test reports for audit purposes to improve the quality of testing and processing of the future releases.

Confidential

Analyst/ developer

Responsibilities:

• Translated client’s informational or marketing content into a functional website.
• Designed web sites and ensured that they are easy to access and visually effective.
• Wrote web pages in a combination of codes such as HTML, CSS, Bootstrap JQuery and JavaScript.
• Coordinated with programmers and graphic designers for specialized scripts.
• Tested websites for functionality. Updated the exiting website for clients and maintained it.
• Maintained contact with customer at all stages of design process to research client requirements and queries.
• Ran regular routine tests to make sure sites worked properly with different specifications and browsers.