Business Analyst Resume

SUMMARY:

Senior Information Technology (IT) Analyst / Technical Writer / Manager "Innovation in Business" Award Winner (created templates to streamline client business) 25+ years of Business Analysis, Technical Writing, Technical Support & Project Management experience
25+ years in IT managing special projects, supporting/documenting Microsoft (MS) computers, infrastructure, Information Security, writing policies/procedures, etc.
One of the first - ever Technical Writers before training for such a position was popular
Highly creative Technical/Proposal Writer with 25+ years of writing and editing documents, proposals, technical documents, reports, manuals, training, and presentations tailored to meet the needs of various target audiences
Demonstrated capacity to plan, coordinate and monitor all IT project activities, including engineering, maintenance, Quality Analysis (QA) and risk management
Software Development Lifecycle (SDLC) documentation/management (Agile, etc.)
Dedicated, flexible, and hard working to get the job done

SKILLS:

EXPERTISE AREA:

PROFESSIONAL EXPERIENCE:

Confidential

Business Analyst

Responsibilities:

More than 25 years of experience working for top clients around the world in contract, full time, or freelance positions.
Specialize in quickly learning new systems to analyze/document existing networks, create strategies, and plan/oversee new technology implementation.
Provide analysis and advice to senior leadership, establishing policies/procedures, identifying/solving problems, and creating templates to streamline business procedures, increase productivity, and reduce costs.
Coordinate with various teams to rescue failing projects, reporting directly to senior management.
Began as a hands-on desktop/network support technician, documenting systems and procedures, and progressed and.
Work reliably and independently, as well as with teams. Never missed a deadline.

Confidential

Project Manager

Responsibilities:

Directly support top executives from global corporations, assessing needs and incorporating emerging technology to meet goals.
Work independently, lead teams, and work with Subject Matter Experts (SMEs), interacting collaboratively with others to conduct research and analyze information.
Proven ability to establish and manage SDLC, help desk and technical support operations.
Represent the organization in meetings, to the press, and at public events.

Confidential

Technical Writer

Responsibilities:

Create a wide range of high-visibility, high priority documents within strict deadlines in a high-pressure environment to meet assigned goals.
Documents include: policies, procedures, proposals, user manuals, technical strategies/plans, promotional/marketing/training materials, PowerPoint Presentations, Visio flowcharts, graphics, network diagrams, brochures, reports, newsletters, journal articles, press releases, Web content, speeches, etc.

T echnical A nalysis & S upport

Confidential

Responsibilities:

Proven technical troubleshooter with hands-on experience supporting desktop/laptop computers, Local Area Network/Wide Area Network (LAN/WAN), Ethernet, token ring, and Banyan Vines architectures, as well as wireless networks and virtual servers/cloud computing.
Extensive experience supporting technology, computers, and Audio/Visual (AV) equipment in 5-Star and 5-Diamond hotels, providing excellent customer service to guests, management, and coworkers in a team environment.
Proven ability to train and lead teams within tight deadlines for high-priority clients.
Highly effective writer, editor, and public speaker, creating and delivering informative and persuasive presentations to a target audience.
Perform IT research and analysis to provide recommendations, convey information on IT systems and programs, and write documents for technical or non-technical audiences, translating complex concepts and technical jargon into plain language.
Communicate effectively to individuals or large crowds, on camera or in radio/television interviews.

Confidential

Responsibilities:

Learned and documented Information Security procedures working full time to monitor, identify and respond to cyberattacks at bank headquarters.
Rehired to document internal IT systems, networks, and databases to meet federal Anti Money Laundering (AML) audit requirements.
Created technical procedures, Agile stories, technical guides, and tracking documentation for account reconciliation software.
Internal auditors called the documentation “most impressive.”