PROFESSIONAL SUMMARY:

• Proactive and result driven professional with over 19 years of hands - on IT, business analysis, consulting, project management and rich experience in Salesforce with Sales Cloud, Service Cloud and Integrations.
• Managed developed and maintained communication with the customer, management and staff; responsible for hiring developers, managing their workloads, prioritizing work, and solving development and operational bottlenecks.
• Good in designing, architecture and in project management and have the breadth of experience to understand how to implement, design, architect and deliver successfully and appropriately large engagements to small projects, while ensuring time, budget and quality constraints.
• Proven track record of successfully delivering projects in onsite/ offshore model and have worked for clients across multiple regions .
• Experience with mapping business flows in salesforce.com using Standard and Custom Objects/ Workflow rules/ Validation rules/ Assignment Rules/Escalation Rules/ Queues/ Triggers and lightning.
• Strong experience in Cloud Computing CRM Technologies (SalesForce.com, Force.com platform, Apex, Visual Force).
• Extensive experience in customizations, integrations and administration activities in Salesforce.
• Worked extensively in Java, J2EE, Struts, Spring, C language and with RDBMS like Oracle, DB2 and OS concepts.
• Good communication, presentation, analytical and problem-solving skills client handling capabilities.
• Skilled at managing complex projects, customer expectations, and rapidly evolving requirements.
• Extensive experience in managing programs across multiple technologies.
• Expertise in building productive relationships with multiple clients across regions.
• Handled critical projects and was a key player in managing clients during tough times.
• Strong advocate of teamwork, performance excellence and continuous improvement.
• Skilled at managing complex projects, customer expectations, and rapidly evolving requirements.
• Good communication, presentation, analytical and problem-solving skills client handling capabilities.
• Salesforce certified Administrator and Salesforce Certified Service Cloud Consultant.

TECHNICAL SKILLS:

Primary Skills: Salesforce.com, Lightning, Force.com, FinancialForce, Marketing Cloud, J2EE

Application/Web Servers: WebLogic Server, Websphere, Tuxedo, Tomcat

Operating Systems: Windows NT 4.0/2000, Linux, Solaris, Windows 95/98

Languages: Java/J2ee, C, UML, C++, Assembly Language, FORTRAN

Databases: DB2, Oracle, SQL Server 7.0, MS-Access

GUI: HTML, Java Script, XML, Swing

Case Tools: Rational Clear case, PVCS, MKS

Web Related: Apex, Visual Force, RMI, EJB, JNDI, JSP, Servlets, Struts, EJB, eMatrix, JOLT

Tools: & Utilities: Salesforce, MULESOFT, VB, Developer 2000, Rational Rose, WSAD, Eclipse

Domain Knowledge: CRM, Banking, Telecom, Manufacturing

PROJECT MANAGEMENT SKILLS:

• Planning and scheduling activities to ensure completion of the project within the time and budgetary parameters and for optimizing resource utilization.
• Meeting deadlines without compromising quality norms and adhering to SLA
• Managing resource planning, allocation, multi-project administration and QA, documentation as per the requirements.
• Facilitating process Improvement and documentation.

PROFESSIONAL EXPERIENCE:

Sr. Solution Architect/Business Analyst

Confidential, San Jose, CA

Environment: Software Used

Languages: Apex, Visualforce, Lightning

Applications: Salesforce.com, Force.com, Apttus, Pardot, Marketing Cloud, Sales and Service Cloud

Responsibilities:

• Complete preliminary questionnaires and set standards
• Build topical areas, use cases and confirm vendor list per track
• Track specific meetings and Demos of existing applications
• Business Requirements and Draft discussion topics
• Artifacts produced are functional specifications and requirements document
• Professional analysis of core requirements to software native / delivered functionality
• Evaluate existing applications for consolidation
• Target software/ solutions
• Demo of existing application/processes
• Artifact produced is Analysis document
• Advise/consult with Confidential to select future systems for the processes
• Map business processes to new systems
• Process evaluation in existing Applications
• System evaluation of proposed applications
• Meetings with System owners
• Fit-Gap Analysis and Recommendation document
• Architecture for future state
• Present findings and recommendations
• Build implementation staff, schedule plan
• Procurement plan for Software / Subscriptions
• Publish one Implementation Plan per Track by down selected / negotiated software
• Analyzing the systems and capture requirements.
• Analyzing the functional specifications.
• Technical analysis and feasibility study.
• Prepare Specifications, Requirements and Analysis document
• Preparing the Recommendation document.
• Estimation for the implementation plan proposed.

Sr. Technical Manager

Confidential, Sunnyvale, CA

Environment: Software Used

Languages: Apex, Visualforce, Lightning

Application: Salesforce.com, Force.com, CPQ, DocuSign

Responsibilities:

• Talent Solutions, through which recruiters and corporations pay for branded corporation and career listing pages, pay-per-click targeted job ads, and access to the Confidential database of users and resumes.
• Marketing Solutions, which advertisers pay for pay per click-through targeted ads
• Premium Subscriptions, through which Confidential users can pay for advanced services, such as Confidential Business, Confidential Talent (for recruiters), Confidential Jobseeker, and Confidential Sales for sales professions
• Learning Solutions, through which users can learn various skills related to their job function or personal learning goals, on the Lynda.com or Confidential Learning platforms
• Owning the tickets in the queue across different regions, fix it and document the resolution.
• Application Administration / Support and investigation of incidents associated with application functionality.
• Bug fixing to the existing SFDC application functionality code changes, validation rules, formula fields, workflows, approval processes
• Support queries related to data visibility, sync etc. and create custom objects and fields, page layouts, record types, Reports and Dashboards (Standard and Custom report types).
• Resolving data issues where incorrect data may have been loaded as a result of data migration.
• Add custom fields to SFDC out of the box objects and Picklist value changes, lookups.
• Proactive Problem Management and Root Cause Analysis for High Severity Incidents and route it to product vendor or move it to Tier-3 queue for code fixes and coordinate with third party vendors as required.
• Resolution of issues occurred during SFDC scheduled / real time batch processes.
• Creation and maintenance of Known Error Database ( Confidential ) for L1 Support
• Escalation to Salesforce for product issues and reviewing Salesforce releases.
• Supervision of the resources assigned to perform the production support activities.
• Review work assignments, set priorities for work tasks, address issues which arise, manage resources and their schedules.
• Attend required meetings with the Confidential support manager to give status updates on open cases and address any service issues.
• Managed resources to perform the services and meet or exceed the quality and performance standards

Program Manager/Technical Architect

Confidential, San Jose, CA

Environment: Software Used

Languages: Apex, Visualforce, Lightning

Application: Salesforce.com, Force.com

Responsibilities:

• Analyzing the requirements.
• Analyzing the functional specifications.
• Technical analysis and feasibility study.
• Preparing the High-Level Design Document.

Confidential, CA

Project Manager

Environment: Software Used

Languages: Apex, Visualforce

Application: Salesforce.com, Force.com, Oracle, C3, Financial Force

Responsibilities:

• Project Management
• Application Governance
• Release Management
• Administration
• Configurations
• Customizations
• Deployments
• Change control
• Manage 32 Salesforce Apps

Confidential, CA

System Architect

Environment: Software Used

Languages: Apex, Visualforce

Application: Salesforce.com, Force.com, Oracle, C3

Responsibilities:

• Project Management
• Application Governance
• Release Management
• Administration
• Configurations
• Customizations
• Deployments
• Change control
• Manage 22 Salesforce Apps

System Architect

Confidential, San Jose, CA

Environment: Software Used

Languages: Apex, Visualforce

Application: Salesforce.com, Force.com

Responsibilities:

• Analyzing the requirements
• Analyzing the functional specifications.
• Technical analysis and feasibility study
• Preparing the High-Level Design Document.

Confidential

Project Manager

Environment: Software Used

Languages: Apex, Visualforce

Application: Salesforce.com, Force.com

Responsibilities:

• Analyzing the requirements
• Preparing design, functional and technical specifications.

Confidential

Project Manager

Environment: Software Used

Languages: Apex, Visualforce

Tools: Force.com

Responsibilities:

• Analyzing the requirements
• Preparing design, functional and technical specifications.
• Integrations with the Social Networking sites using Soap/REST Based Web Services.
• Review work product of team members.

Confidential

Integration Specialist/Architect

Environment: Software Used

Languages: Apex, Visualforce

Tools: Salesforce.com, Force.com IDE, Triggers, Workflow/Approval Process, WebMethods, Informatica.

Responsibilities:

• Salesforce.com Integration with Confidential Energy CMS system using WebMethods
• Salesforce.com Integration with replication database for bulk load of data using Informatica.
• Analyzing the requirements and converting them into functional/technical specifications
• Preparing functional, technical specifications and design documents.
• Integrations with the CMS interface using WebMethods and Informatica.
• Review work product of team members.
• Responsible for overseeing the Quality procedures related to the project.

Confidential

Architect

Environment: Software Used

Languages: Apex, Visualforce

Tools: Salesforce.com, Force.com IDE, Triggers, Workflow/Approval Process, Webmethods, Informatica.

Responsibilities:

• Analyzing the requirements and converting them into functional/technical specifications
• Preparing functional, technical specifications and design documents.
• Integrations with the CMF interface using WebMethods and Informatica.
• Review work product of team members.
• Responsible for overseeing the Quality procedures related to the project.

Confidential

Project Manager

Environment: Software Used

Languages: Apex, Visualforce

Tools: Salesforce.com, Force.com IDE, Google Docs, SF Mobile, SF Offline, Triggers, Workflow/Approval Process, SF Reporting & Dashboards

Responsibilities:

• Analyzing the requirements and converting them into functional/technical specifications
• Preparing functional, technical specifications and design documents.
• Review work product of team members.
• Responsible for overseeing the Quality procedures related to the project.

Confidential

Project Manager

Environment: Salesforce.com Platform

Responsibilities:

• Analyzing the requirements and converting them into functional/technical specifications
• Preparing and getting approval of design, functional and technical specifications from business
• Review work product of team members

Confidential

Technical Manager/Onsite Coordinator

Environment: Solaris

Software:

Languages: Java, Struts, JMX, C, Pro *C, Shell Scripting, Shared Memories.

Database: Oracle10g

O/s: Solaris10.0

Responsibilities:

• Managed the project from onsite, in an onsite-offshore model with a team size of four.
• Lead the conference calls with Offshore Project team and Client on project status & issue resolution and prepared the minutes of meeting.
• Provided implementation and post- implementation support for IST, UAT and Production environments.
• Proposed Recommendations and Offering alternative solutions.
• Estimated, Planned, Tracked and Executed the Projects.
• Gathered and analyzed requirements.
• Coordinated Unit Testing, System Testing and Integration Testing.
• Made recommendations regarding staffing requirements.
• Finalized Conducted impact analysis review with Client’s application team/s.
• Finalized standards/guidelines for coding/testing with Client’s application teams.
• Handled the projects mentioned in the project description.