SUMMARY

• Over twenty years’ experience in IT, and over 10 years as a Business Analyst, JAD Facilitator and Business Process Reengineering consultant.
• Salesforce Business Analyst/Administrator for the last three years.
• Gathered requirement for Integrating Salesforce with other system like Wynsure, GBFP, VUE, Hadoop etc.
• Highly experienced in translating and communicating high technical concepts to both technical personnel and non IT business users.
• Worked with various organization both in the private and government and adept in developing relationships/ partnerships with customers by responding to their needs.
• Worked independently in identifying and developing solutions.
• Worked on both Agile and SLDC projects.
• Gathered requirements for integration from various sources such as Salesforce, Wynsure, VUE, GBFP, Hadoop etc.
• Highly experienced in business process analysis (Use Cases and/or process flows) and mapping (Gap Analysis) techniques for Salesforce.
• Responsibilities include defining integration architecture, documenting technical requirements, and identifying success criteria.

PROFESSIONAL EXPERIENCE

Business Analyst

Confidential

Responsibilities:

• Working on Wynsure health and life insurance projects.
• Working on Saleforce Insurance Sales portal as Business Analyst.
• Gathered requirements for integration of Salesforce with Wynsure application.
• Gathered requirements for integration of Salesforce with GBFP application.
• Gathered requirements for integration of Salesforce with VUE for Insurance Sales Agents commissions.
• Gathered requirements for integration of Salesforce with Data Lake Insurance Sales Agents.
• Gathered requirements for managing users, managing territories, setting up of Objects and Fields.
• Validated testing scripts for UAT each tabs and their contents on the Home, Chatter, Accounts, Contacts Cases, Reports, Dashboards etc.
• Assisting Agile project development based on Time - boxed approach for application development.
• Assisting Product Owner on creating and prioritizing product backlogs.
• Planning Sprints in conjunction to SLDC planning of other group(departments)
• Gathered requirements for integration - external data.
• Research, analyze, and define the business requirements for Standard, Census and AGI programs.
• Analyze Change Requests (CR) and Defects that arise during implementation of Wynsure and Salesforce solution for providing business requirements and expected behavior.
• Create Use-Cases for the new application based on the business requirements.
• Review and document the existing functionality in order to map the AS-IS Process for State’s eligibility system.
• Analyze, validate and resolve issues that arise in production environment.
• Assist the Project Manager in creating the Requirements Management Plan.
• Encouraged collaboration between the team and product owner and encouraged the team for self-organization to boost the efficiency and coordination.
• Worked on projects on creating and channelizing tasks from Help Desk to different group supervisors to assign them to the right Eligibility Workers.
• Worked with product owners and stake holders to prioritize the requirements for sprint.

Business Analyst

Confidential

Responsibilities:

• Research, analyze, and define the business requirements for Minnesota’s Health Insurance programs using IBM-Cúram HCR.
• Customizing from OOTB functionality by conducting Fit Gap analysis of the business requirements.
• Analyze Change Requests (CR) and Defects that arise during implementation of IBM-Cúram HCR solution for providing business requirements and expected behavior.
• Create Use-Cases for the new application based on the business requirements.
• Review and document the existing functionality in order to map the AS-IS Process for State’s eligibility system.
• Worked on Cúram workflow and rules in Cúram Child Services Modules.
• Worked on Non-MAGI application and product delivery in MMIS(Medicaid) services.
• Provide knowledge transition to the technical and QA team with the health care domain and state health insurance programs and their implementation.
• Analyze, validate and resolve issues that arise in production environment.
• Assist the Project Manager in creating the Requirements Management Plan.
• Provide knowledge transition to the project team on existing and new functionality.
• Prepare functional test cases for the new functionality.

Environment: Cúram V6.2 - 6.05, SQL, Oracle, WebSphere.

Business Analyst

Confidential

Responsibilities:

• Designed the Citizen Portal online application and was responsible for implementation of Cúram intake application process.
• Responsible for fit-gap, requirement gathering, design for Life Events.
• Responsible for fit-gap, requirement gathering and design of CMS H79 Market Place Renewal and Re-verification.
• Completed requirements for Federally Facilitated Market - FedHub application intake and ingestion to SCDHHS environment
• Was responsible for writing test scenarios for Annual Review Phase 1 and 11.
• Was responsible for writing test scenarios for Denial Reasons for Phase 11.

Confidential, NJ

SME Cúram Business Analyst

Responsibilities:

• Acted as a liaison between customer and technical solutions/support groups to identify business processes, systems, and product requirements.
• Conducted meeting with clients SMEs to assess key findings, acquire input, and confirm fit and approach.
• Researched, identified and developed solutions to problems.
• Analyzed business and user needs, and documented for Unemployment, Medicaid, Case Management (Cúram).
• Requirement gathered for process server to integrate Bank OLTP.
• Considers the business implications of the application of technology to the current business environment.
• Created screen mock-ups for new OOTB screens using Visio and also building the screen flows.