PROFESSIONAL SUMMARY:

• Over 8+ years of successful background in Business Analysis, Systems Analysis, Requirement gathering, Communication with SME's and Stakeholders, Business Process analysis Data analysis, Data warehousing, Data Mapping, Data Modelling and testing various methodologies and Technical Documentation.
• Professional experience in Business Analysis in Property & Casualty domain including risk, Policy Sales, Policy Administration System, Receivables and Payments, across different lines of business.
• Experience in commercial Property and Casualty, Commercial Lines and Personal Lines Insurance.
• Excellent Experience in various software development methodologies like Rational Unified Process (RUP), Agile/Scrum, Waterfall across the span of various projects.
• Experience in working on Policy Administration System (PAS) system for P&C on Duck Creek Technology
• Experienced in documenting customization requirements, business rules and data migration requirements for the Implementation of Duck Creek Policy and Billing
• Expertise in understanding Policy Administration System especially in Commercial Lines (Business owners, Worker's Compensation, Business Auto).
• Insurance experience includes Personal Property Casualty and Commercial Automobile Product knowledge, Reinsurance for Personal Property Casualty, Group and Life Insurance Systems
• Extensive experience in conducting Joint Application Development (JAD) sessions for project definition involving analyzing requirements, creating prototypes, user interface, database schema and system design.
• Gathered, reviewed and analyzed BRD, FRD and data mapping documents to understand the requirement of the project.
• Expertise in property, casualty insurance which involve PAS system scenario - based quote shell creation, end to end system testing, letter binding, policy coverage's, policy ratings and data mapping comparison from Duck Creek to shredding system.
• Work closely with production underwriters to review commercial property insurance renewal and new business opportunities to ensure proper risk identification, analysis and assessment and the development and growth of a profitable portfolio of business.
• Worked with developers for SQL Server - database and ETL development on XML data from Duck Creek system.
• Worked with User Experience (UX) and User Interface (UI) teams while driving the functional requirements and Wireframes.
• Experience in writing test cases, test scenarios, test plans, test strategies, UAT, QAT. Created Requirements Traceability Matrix to keep the stakeholders informed of the progress of the project.
• Extensively worked in translating business requirements and user expectations into detailed specifications employing Unified Modeling Language (UML), Use Cases, Class, Sequence diagrams and Prototypes.
• Good experience of working with various bug tracking tools like HP Quality Center, Rational Clear Quest and JIRA and a very good understanding of the Defect Life Cycle.
• Extensive experience in creating As-Is and To-Be process models, conducting Gap Analysis to understand areas of improvement and analyzing the risks involved through SWOT, Value Stream Mapping, Feasibility Analysis and Impact Analysis.
• Used HP Quality Center Test Management tool/ALM, Test Rail and JIRA for creating and executing Test cases, Defect Tracking and Defect Reporting and HP Quick Test Pro (QTP) for functional and Regression testing.
• Experience in Functional testing, Integration testing, System testing, Regression testing, and UAT (User Acceptance testing) and Performance testing.
• Strong working experience of MS Visio, MS Projects and MS Office tools.
• Solid project execution track record with good leadership, strong communication, and analytical skills.

PROFESSIONAL EXPERIENCE:

Confidential - Worcester, MA

Business Analyst

Responsibilities:

• Gathered requirements for the implementation of DUCK CREEK policy administration for claims, product definition and rating, underwriting and also for billing application.
• Utilize P&C Insurance background to offer client solutions to enhance business through Duck Creek and analyze and intake requirements, on and off client site, for the development of Duck Creek Software.
• Conducted interviews, document analysis, surveys, use cases, and workflow analysis for gathering requirements.
• Proficient in Duck Creek Session XML and Data Model for Commercial Auto, Commercial Property and General Liability.
• Addressed all aspects of the claim processing lifecycle, starting from identifying a claim right up to closure
• Created and maintained Business Requirements document and System Requirements document. In addition, was responsible for getting appropriate sign-offs and approvals.
• Worked with Duck Creek User Interface including Policy Administration Dashboard and Duck Creek Billing
• Preparation of Duck-creek detail requirement docs, Screen field Design Doc and Application Work Flow
• Conducted JAD Sessions to facilitate and elicit the requirements and handle conflicts.
• Worked closely with management to keep track of the status of project and draft strategies for the near future
• Conducted and participated in walkthroughs to generate consensus, and resolve issues among different stakeholders
• Proficient in Duck Creek Session XML and Data Model for Commercial Auto, Commercial Property and General Liability.
• Associated with Managing the portfolio for Duck Creek Policy administration system implementation.
• Authored Business Requirement Documents that enhanced base functionality of Duck Creek P&C Policy Administration System.
• Performed the GAP Analysis and Impact Analysis for all business requirements having an impact on the existing application
• Analyzed the different excel spreadsheet raters and prepared analysis documents and data documents to specify the fields and field functionalities for the Duck Creek System
• Worked with Duck Creek version control tools like TFS (Team Foundation Server)
• Coordinated User Acceptance Testing for all product lines and liase with the business testers and IT with regards to Duck Creek monthly maintenance releases.
• Used SQL to query various databases and create reports
• Prepared the requirements traceability matrix to ensure that all the business requirements are traced to system requirements and all system requirements are traced to one or more test cases
• Worked closely with QA and Developers to clarify/understand functionality, resolve issues and provided feedback

Confidential, Harrisburg, PA

Sr. Business Analyst

Responsibilities:

• Gathering of Business Requirements through Testing, Analysis & Troubleshooting of New Policy Administration System, in so doing played a central role in implementation of same
• Conducted interviews, document analysis, surveys, use cases, and workflow analysis for gathering requirements.
• Addressed all aspects of the claim processing lifecycle, starting from identifying a claim right up to closure.
• Created and maintained Business Requirements document and System Requirements document. In addition, was responsible for getting appropriate sign-offs and approvals.
• Tracked status of system defects from initial reporting to final corrective resolution, while keeping managers abreast of their progress and diligently updating JIRA ticket tracking system with latest details.
• Worked with Duck Creek User Interface including Duck Creek Billing and Policy Administration System.
• Strong skills in translating current system requirements and needs to conversion to a Duck Creek Platform
• Coordinated User Acceptance Testing for all product lines and liaise with the business testers and IT with regards to Duck Creek monthly maintenance releases.
• Performed Requirements Analysis and Design using Rational Rose, analyzed and documented Business requirements using Requisite Pro for the requirement tracking.
• Involved in creating manual test scripts for Functional and Regression testing of migrated P&C - Personal and Commercial Insurance policies for policy rating in Duck Creek.
• Worked with automation team to identify Duck creek functionalities & test scripts for automation using HP QTP.
• Coordination with offshore team for End to end verification of Duck Creek User Interface of personal lines Policy and Billing for Auto, Cycle and Umbrella
• Conducted extensive data analysis by writing and executing complex SQL queries in Microsoft Access.
• Worked closely with management to keep track of the status of project and draft strategies for the near future.
• Conducted and participated in walkthroughs to generate consensus, maintaining quality and resolve issues among different stakeholders in the SDLC.
• Performed the GAP Analysis and Impact Analysis for all business requirements having an impact on the existing application.
• Responsible for Quality Assurance testing of all project test matrices prior to Customer releases
• Performed various testing practices to include regression, functional and negative testing
• Involved in the back end testing and validating the results with the data in database.

Confidential - Cincinnati, OH

Business Analyst

Responsibilities:

• Working as a Business Analyst for Worker’s Compensation in analyzing client's requirement, prepared Business as well as Functional requirement documents and provided BA Estimates
• Utilized Agile Methodology to configure and develop process, standards and procedures.
• Performed GAP analysis to compare the existing system with the proposed system and documented new requirements and features.
• Elicited and gathered user and business requirements through open ended discussions, brainstorming and prototyping.
• Utilized corporation developed Agile SDLC methodology. Used Scrum Work Pro and Microsoft Office software to perform required job functions.
• Developed Business Requirement Document and Use Case Specification Document for Use Cases
• Responsible for converting the business requirements into functional and non-functional requirements.
• Conducted JAD sessions for communicating with all project directors and stakeholders and created process workflows, functional specifications and project initiation artifacts.
• Managed insured and Self-insured programs, and negotiated renewals. Analyzed Loss Runs, trended loss data, and involved in safety program to reduce frequency of Worker’s Compensation claims.
• Create Business Requirement Documents (BRD), Technical and Design specifications document (TSD), Report Specification Document (RSD) and Solution Design Document to provide detailed information about the application, data and processes being retired, archived or integrated.
• Involved in Service Oriented Architecture (SOA) of the claims processing system
• Performed extensive requirement analysis including Data analysis and Gap analysis.
• Defined Functional Test Cases, documented, Executed test scripts
• Had a good work in JAD sessions, which helped synchronize the different stakeholders on their objectives and helped the developers to have a clear picture of the project.
• Assigned tasks among development team, monitored and tracked progress of project following agile methodology.
• Wrote Test Cases and performed User Acceptance Testing, documented the in-detail defects using the Defect Tracking report.
• Created Use cases, activity report, logical components and deployment views to extract business process flows and workflows involved in the project. Carried out defect tracking using Clear Quest.
• Used Test Case distribution and development reports to track the progress of test case planning, implementation and execution results.

Confidential - Raleigh, NC

Business Analyst

Responsibilities:

• Gathered all applications used by Property and Casualty users across all Business Units like Claims, Consumer, Underwriting, Specialty Lines, PCG (Private Client Group), and Travel Guard.
• Utilized the guidelines and artifacts of the Rational Unified Process (RUP) to migrate different products to POINTS and its communication with peripheral systems mainly underwriting rules engine.
• Laid down the guidelines for a smooth flow of the different project elements in P&C domain, in different iterations and phases of the Software Development Life Cycle (SDLC).
• Performed as a liaison between Stakeholders, Subject Matter Experts (SMEs), Business users, and Development Team to identify the business needs, business rules and business process specification for the implementation.
• Worked closely with both internal and external business units of the firm to design custom reports, and use- case models, adhering strictly to the allocated budget and standard accounting principles.
• Participated in writing SQL queries for Data Loading along with the databases team.
• Used advanced excel to aggregate and analyze data structures, formats, missing data, and other issues.
• Documented Claims assignment details in Vision and Business Requirement Documents (BRDs), Functional
• Requirement Documents (FRDs) using Rational Requisite Pro and Power Designer.
• Performed GAP analysis on the traditional claims system and newly integrated Claim Center and carefully elaborated application enhancement specifications detailing in scope/out of scope items, as-is/to-be process maps and critical test scenarios.
• Designed Use Case modeling originating from First Notice of Loss (FNOL) to Claim-case closure, drafted Narrative Use Cases and created UML diagrams such as Use Case Diagrams, sequence diagrams and Flow Diagrams (Business/System) using MS Visio.
• Shared and tracked updated versions of project specific documents such as Business Requirement
• Documents (BRDs), Functional Requirement Documents (FRDs), RTM, using SharePoint.
• Dispensed automated claim segmentation and assignment, automated triggers and escalations and seamless integration based structured walkthrough to the developers to understand the Use Cases.
• Worked with quality control teams to develop test plans, test cases and test scripts based on functional performance criteria and usability.
• Implemented Software Quality Assurance development policies and test procedures. Documented test scripts according to the business specifications and design documents.
• Systematized and Executed UI/GUI Testing, Progression, Regression testing and provided support for User Acceptance Testing (UAT) for multiple iterations involving the entire Policy Holder environment setup.
• Garnered technical prowess on Change Management by performing Impact Analysis for Change Requests obtained during Claims processing lifecycle.
• Frequently used Requirements Traceability Matrix (RTM) for identifying and tracing the linkages among Policy Center, Billing Center and Claim Center.
• Involved in policy holder's standpoint based manual application tests.
• Extensive experience in extracting UI based information by querying the Oracle database using SQL queries.
• Used SQL during the testing phase to verify and validate that the correct information is being provided.
• Worked closely with PM during RACI review process and release management for seamless integration.
• Fully engaged in product release and deployment to end-users after successful development and testing of the product. Participated in preparing training material for agents and policy holders and created thorough documents.