SUMMARY

• Around 7+ years experience as a Business Analyst, with solid understanding of Business Process Flows, Case Tools, and Business Analysis.
• Experience in working with the QA Testing team, creating Test Plans and Test Cases
• Centralized the policy creation by integrating Guidewire PolicyCenter with Guidewire Claim Center Systems, Billing System and other existing system supporting operations..
• Experience in developing UML use case diagrams, Work Flow Diagrams using tools like Rational Rose and MS Visio
• Excellent Business writing skills in creating Business
• Experience in development methodologies like RUP, SDLC, AGILE, SCRUM and WaterfallRequirements Document (BRD), Use Case Specifications, Functional Specifications, and Systems Requirements Specification (SRS).
• Expertise in Rational Unified Process (RUP) methodology, Use Cases, Software Development Life Cycle (SDLC) processes, Object Oriented Analysis (OOA/D), and Rational tools used during all four phases of RUP: Inception, Elaboration, Construction and Transition.
• Mainly responsible for working in migration from legacy system to Guidewire system.
• Proficient in developing and executing Test Plans, SQL and PL/SQL queries, performing functional, usability testing and ensuring that the software meets the system requirements
• Expertise in co - coordinating between Top Management, Program Managers, Project Managers, Systems Developers and Business Sponsors for project implementation.
• Excellent Team player work in conjunction with testing, development and other teams in validation and testing complex scenarios and projects and in the maintenance of Quality Standards in Projects.
• Led requirement gathering elicitation through open-ended discussions, brainstorming, and prototyping for the development and implementation of a new Guidewire PolicyCenter 7.0.5 suite.
• Effective at conducting meetings and brainstorming sessions.
• In depth knowledge Rational Unified Process (RUP) methodology, Use Cases, Software Development Life Cycle (SDLC) processes, Object Oriented Analysis and Design (OOA/D)
• Followed the Software Development Life Cycle throughout project and used the Agile methodology
• Worked with Rational Suite of tools to create requirements documents (Requisite Pro), visual data models (Rose), manage and track defects (Clear Quest).
• Competent in Creating Unified Modeling Language (UML) diagrams such as Use Case Diagrams, Activity Diagrams, Class Diagrams, navigational flows, story boards, UI specifications and Sequence Diagrams

TECHNICAL SKILLS

Methodologies: Unified Modeling Language (UML), SDLC, RUP, RAD, Agile

Requirements and Document Tools: Rational RequisitePro, Rational Clear-Quest

Business Modeling Tools: Rational Rose, Rational Requisite Pro, Microsoft Visio and Enterprise Architect - Sparx

Version Control Systems: Rational ClearCase, Visual Source Safe

Project Management: Microsoft Project, Microsoft Office Suite, Microsoft PowerPoint

Databases: SQL Server 2000, Microsoft Access

Operating Systems: Microsoft Windows 95/98/NT/2000, XP

Testing Tools: WinRunner, LoadRunner, Quick Test Pro

Others: COTS technology

PROFESSIONAL EXPERIENCE

Confidential, IL

Sr. Business Analyst

Responsibilities:

• Involved in Troubleshooting, Debugging and Performance Tuning of code and supporting users by incorporating specific requests
• Effectively communicated and assisted other team members in the ongoing assignments as part of an agile environment.
• Performed Requirement Analysis and developed Use Cases, Activity Diagrams using Rational Rose
• Work closely with production underwriters to review commercial property insurance renewal and new business opportunities to ensure proper risk identification, analysis and assessment and the development and growth of a profitable portfolio of business.
• Performed custom data conversions and developed custom software for risk management applications including commercial insurance, life insurance, etc, tracking. Perform all data field mappings.
• Hands on experience with Guidewire PolicyCenter and ClaimCenter (Worker's Compensation Claims, General Claims) upgradation to v9.
• Performed Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data
• Involved in the defect fixing, testing and generating Incident Reports.
• Involved in creating business processes and modeling diagrams using Rational Unified Process (RUP).
• Managed General Liability, Commercial Property, Commercial Package, Commercial Auto and Workers Compensation policy lines
• Interacting closely with functional teams and end users on critical issues
• Created use case scenarios and documented work flow and business process using Rational Rose
• Involved in project management using MS Project
• Worked on the commercial property and casualty domain and made specific changes to the same for the smooth flow of the process.
• Worked on Requirement Change Management System in Rational Requisite Pro
• Worked on various Guidewire integration concepts like Messaging, Batch Processes, Web Services.
• Documented requirements associated change requests with requirements and connected requirements with Use cases.
• Wrote test cases and test scripts for the User Acceptance Testing
• Incorporated Rational Unified Process (RUP) to create Requirement Document Specifications using Visible Analyst.
• Performed extensive data modelling to differentiate between the OLTP and Data Warehouse data models
• Identified/documented data sources and transformation rules required populating and maintaining data warehouse content.
• Maintained benchmark controls to policies, company standards and contracts, performed vendor sourcing, pricing and contract negotiation, performed procurement, ensured compliance with service/joint interest contracts.
• Used Requisite Pro for the Requirement Documents Preparation and Prepared Business Process Models that includes modeling of all the activities of the business from the conceptual to procedural level
• Used Rational Clear case for version control
• Responsible for creating test scenarios, scripting test cases using testing tool and defect management for Policy Management Systems, Payables/Receivables and Claims processing.
• Involved with all the phases of Software Development Life Cycle (SDLC) methodologies throughout the project life cycle.
• Working as a Guidewire Business Analyst for the Advance Project in the Personal Lines PolicyCenter, which is a web-based policy administration system used for quoting and applications for all personal lines products.
• Served as conduit for managing system requirements between the business and the software development team.
• Used Rational clear quest for defect management

Environment: RUP, UML, Windows NT, Java Script, Rational Suite (Rational Test Manager, Rational Robot, Rational Clear Quest) MS Project, MS Visio, Visual Basic, Win Runner, Test Director, Windows XP, J2EE

Confidential, OH

Business Analyst

Responsibilities:

• Design Visio process flowcharts for the enhanced Customer Complaint Handling System. Prioritize documentation schedule for multiple projects
• Created complex integration diagrams (Sequence, Component & Activity) to visualize Business Process and their interaction with interfacing systems
• Involved in the analysis of the existing data mapping phase according to functionality and data conversion procedure.
• Conducted Joint Application Development (JAD) sessions with IT teams to identify changes, and participated in Stakeholder Meetings to communicate the same
• Responsibility to identify new commercial insurance program opportunities for reinsurance partners.
• Worked Data Conversion Strategy for converting data from the existing site to the new site.
• Communicated (formally and informally) with the team regarding PMO Deadlines, Dependencies with other teams and Milestones
• Carried out detailed and comprehensive business analysis with the Agile methodology
• Managed SharePoint to maintain up to date changes to any artifact, version controlling and controlling duplication of effort
• Collected business requirements to set rules for proper data transfer from Data Source to Data Target in Data Mapping
• Intermediated relationships with commercial automobile service advisors and vendors
• Additionally, worked with the PMO to Create, Baseline and manage other projects within the Smart Grid Initiative
• Prepare data models and perform data analysis. Document metadata, including domains, definitions, and business rules.
• Expertise in understanding Policy Administration System using Guidewire PolicyCenter especially in Commercial Lines (Businessowners, Worker's Compensation, Business Auto).
• Responsible for making data model, Use Case Diagrams and Class Diagrams using UML.
• Researched problem items and made the necessary adjustments to avoid buy-ins.
• Created Use Cases, Workflows, and Screen Shots for the Application
• Developed the business and functional requirement specification describing and prioritizing of the requirements.
• Followed top down, leveled technique for building Business Process Models
• Responsible for leading Agile Scrum Sprint Planning Activities
• Identified and documented issues, risk and gaps, their descriptions, their impact and provided recommendation and alternatives to develop the application to meet the user requirements
• Extensively involved in Data warehousing administration and metadata management responsibilities
• Developed Project Status metrics for weekly evaluation of Project Status and impact of the Change Request on the Time line.
• Performed Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data.
• Used MS Visio for Process modeling and Business Process flow diagrams
• Conducted JAD Sessions to develop an architectural solution that the application meets the business requirements, resolve open issues, and change requests.
• Expert in Insurance Technology solutions like Guidewire suite and PEGA with in-depth knowledge in the Underwriting, policy administration, billing, rating, reinsurance and claims process.
• Wrote test cases and test scripts for the User Acceptance Testing
• Initiated customer contact in order to investigate unclear Breakpoint Claim information

Environment: Java, MS Visio, Clear Quest, SQL, Oracle 8i, MS Office Suite, MS Project, Microsoft Outlook

Confidential, NJ

Business Analyst

Responsibilities:

• Owned the entire reporting process. Interacted with the ETL team, developer(s), management, and account holders to get the requirements, document them, design templates, and write specifications.
• Participated in writing data mapping documents and performing gap analysis to verify the compatibility of existing system with new business requirements
• Tracked and monitored productivity and quality standard audits on a weekly basis including addressing performance and developing individual action plans for improvements.
• Designed report templates based on the requests by account managers.
• Extensive use of Excel to create Functional Specification Documents & Templates.
• Designed the process flow diagrams for flow of information and report creation process.
• Conducted RAD sessions for the report users, requestors, and the developers.
• Used MS Project to manage project time lines
• Prepared Need Analysis Documents of the requirements gathered through JAD sessions.
• Prepared and analyzed AS IS and TO BE in the existing architecture and performed Gap Analysis. Created workflow scenarios, designed new process flows and documented the Business Process and various Business Scenarios and activities of the Business from the conceptual to procedural level.
• Documented all the changes in the initial templates and was responsible for Release Management.
• Used MS Visio to create Flow diagrams and Use Case Diagrams.
• Verified the functional aspect as per the Business Process and validated interface with other systems and data conversion from the legacy system
• Involved in documenting customization requirements, business rules and data migration requirements for the Implementation of Guidewire ClaimCenter and PolicyCenter.
• Created presentations explaining the entire report development process, while drawing a comparison between the legacy & the new report.
• Coordinated with the developer, on day-to-day basis, during the development process.
• Tested the report for its content.
• Created Use Cases, Workflows, and Screen Shots for the Application
• Created Test Scripts & Test Scenarios to check report content, layout, and parameters.
• Worked on Report Re-engineering Project and made enhancements to the system flow.
• Modified System flow diagrams using SDLC
• Opportunities to adopt agile process earlier than scheduled and Adhere to Agile Methodologies through entire software development process.
• Tracked the defects in legacy reports as per account managers and end users. Compared the results and tracked the differences in excel
• Worked with ETL team during the upload process.
• Helped with Data Mapping between the data mart and the Source Systems.
• Worked as a liaison between the Business and Technology Department.
• Enhanced communication lines between executives, managers, and peers

Environment: Rational Tools, MS Office (Word, Excel, PowerPoint, Visio), Java, SQL, Oracle, Test Director, QTP 8.2, Win Runner.

Confidential

Business Analyst

Responsibilities:

• Wrote Statements of Work, Business Specification Documents, Test Plans and Test Reports.
• Worked with software engineers and business units, assisted in formulating and defining system scope and objectives through research and fact-finding, combined with a basic understanding of business systems and industry requirements.
• Worked with users to define business process and information systems for supporting those processes and initiated the requirements feasibility process to determine the viability technically, operationally, and economically.
• Helped with Data Mapping between the data mart and the Source Systems
• Prepared requirements document for Commercial Auto, Inland Marine, Crime, Worker’s Compensation, Umbrella, Business Owners Policy, Commercial Output Policy, and Commercial Property Package.
• Defined and documented business and system processes and communicated with the development team and participated in Business Process Reengineering to improve the efficiency of the underlying process.
• Assisted in determining needed resources and establishing overall project plans, prepared project outline.
• Accountable for reading and understanding all systems requirements within deliverables and providing valuable feedback to other analysts.
• Involved in Systems validation, inspecting or managing the test plans and activities. Creates documents to govern the testing process including a test strategy and test plan.
• Experience in Guidewire suite (PolicyCenter, ClaimCenter, BillingCenter and Contact Center) integrations.
• Prepared high level user documentation and facilitated UAT with the stakeholders and the business users.
• Recognized scope limitations and raised potential scope issues, while designing best systems approach.
• Worked in close collaboration with the Project Manager and business users to gather, analyze and document the functional requirements for the various projects. Effectively communicated with both technical and non-technical users and produced project documentation.

Environment: Java, SQL, Oracle, MS Office, MS Project, Mercury Quality Center, Business Process, Rational ClearCase, Rational Requisite Pro, Rational Rose, MS Visio.

Confidential, RI

Business Systems Analyst

Responsibilities:

• Conducted one to one interviews with Portfolio Manager to gather Business Requirements and was involved in the documentation of Business Requirement Documents.
• Assisted the Project Manager in setting realistic Project expectations and in evaluating the impact of changes on the organization and plans accordingly and conducted Project related presentations.
• Extensively uploaded test cases from MS Excel, MS Word to Test Director & Quality Center.
• Identified internal and external system Requirements, design and configuration set-up.
• Developed strategic partnerships with the Business units to develop a solid knowledge base of the Business line, including the Business Plan, Products, and Process.
• Translated the Business needs into system Requirements, communicating with the Business on a broader scale and with an in-depth view.
• Designed and developed Project document templates based on SDLC methodology.
• Developed Business Requirement Document as well as High-Level Project Plan.
• Functioned as the primary liaison between the Business line, operations, and the technical areas throughout the Project Cycle.
• Developed Functional Specification Document and Supplementary Specification (non-functional) Document.
• Updated the impacted MS Access tables.
• Incorporated Rational Unified Process (RUP) to create Requirement Document Specifications using Visible Analyst.
• Using Shared Containers and creating reusable components for local and shared use in the ETL process.
• Helped with data modeling and defining the conceptual and logical model of the data warehouse.
• Implemented data access, storage and validation routines on the database server using Procedural Language/Structured Query Language (PL/SQL).
• Participated in the Logical and Physical Design sessions and developed Design Documents.
• Worked with developers to make sure that they understood the Use Cases.
• Designed and implemented basic SQL queries for QA Testing and Report / Data Validation.
• Partnered with the Technical Areas in the research and resolution of System and User Acceptance Testing.
• Created and executed test plans for SmartStream, Cognos, and Oracle users.
• Worked with Quality Control Teams to develop Test Plan and Test Cases.
• Develop User Manuals, and Training Manuals as per Project Specifications and timelines

Environment: MS Word, MS Excel, MS Visio, MS PowerPoint, UML, .NET, Rational Unified Process (RUP)