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Research Analyst Resume

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Dekalb, IL

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PROFESSIONAL SUMMARY:

  • Skilled Business Analyst and Project Manager ready to bring 5+ years of experience in challenging IT environments
  • Proven track record of leading development projects on SQL, Python, Data Visualization, SAP ERP and ETL
  • Excellent leadership record of leading development projects for 35 clients and financial institutes for 4+ years
  • Experienced IT leader with skills in strategy planning, project and change management abilities in Agile ecosystems with Data Analysis and reporting

SKILL:

Languages and Web Technologies: SQL, Java, Python, SAP ERP, Hadoop, UML

Tools: SQL Server Management Systems, SAS Miner, Power BI, Tableau, SharePoint, ServiceNow, CRM, Cherwell, Twitter Development, Excel (VLOOKUP, VBA & Data Charts ), Microsoft Visio, flow & Studio, PowerShell, Adobe portfolio, Google Analytics, Gephi, JIRA

Project Management: SDLC, Agile - Scrum, Waterfall

AWS Skills: S3, EC2, Lambda, AMI, ASG, ELB, RDS, QuickSight

PROFESSIONAL BUSINESS EXPERIENCE:

Confidential, DeKalb, IL

Research Analyst

Responsibilities:

  • Implemented Respondus Lockdown browser on the Confidential BlackBoard for Testing Services
  • Actively participated in implementing AWS on the BlackBoard OneDrive Legacy system
  • Researching on-site visits and other statistics using Google Analytics for more than 40 webpages
  • Delivering monthly BI reports on all Social media platforms which are used by more than 3,500 users
  • Constructed effective access management and device management for property worth more than 2.1 M
  • Created more than 13+ knowledge articles for access and implementation on SharePoint and OneDrive
  • Created, Converted and designed more than 12+ courses from Legacy BlackBoard to BB Ultra
  • Preparing internal and external reports from clients, along with handling invoicing and operation processes

IT Analyst

Confidential

Responsibilities:

  • Delivered Subject Matter Expertise (SME) guidance to more than 25 departments on Confidential portal for technical, staff and business groups
  • Analyzing and processing more than 20+ dashboards for call metrics to improvise service desk
  • Handling more than 200 service requests per week for Cherwell and Access Management portal
  • Handled a team of four to work closely on incident management for 3rd party telecom services
  • Worked on multifactor authentication for quality assurance on more than 450 accounts

Confidential

Operations Manager

Responsibilities:

  • Responsible for creating flowcharts for Marketing Automation tool for email, SMS and social media broadcasting for more than 7 clients
  • Coordinated with multiple business teams for presentation, Dashboard creation, and development for an automation tool
  • Supported the Scrum team during Sprints for Sprint Planning, Backlog and further actions
  • Used WQM for managing more than 230 service requests related to onshore and offshore clients
  • Part of a strong technical team of 9 to develop the mobility services of automation tools
  • Subject matter expert for the Confidential Solutions offshore team in Singapore, US, and South Africa

Confidential

Data Analyst/DBA

Responsibilities:

  • Monitoring multiple Client sites on the SharePoint Admin portal
  • Maintained more than 50+ virtual servers based on Client site
  • Managing more than 80 incidents per week on the ServiceNow portal
  • Created dashboards for SLA breach and Priority matrix for more than 7 offshore clients
  • Excelled in Data processing, migration, and conversion on SharePoint Admin
  • Successfully created client sites and subsites on PowerShell in a 24*7 window
  • Involved in Scrum practices and XP with a dedicated support team of 8 SME’s for SharePoint Administration

Confidential

Business Analyst

Responsibilities:

  • Responsible for extracting raw data through CRM and reporting it to operations VP
  • Managed multiple incidents through WQM and Redcarpet
  • Managed more than 40 client queries per week through calls, email and video conferencing
  • Working on the escalation matrix based on priority for internal and external operations
  • Worked on and development as a Subject Matter Expert for ATAS on monthly basis
  • Participate in handling 100+ service requests and escalation matrix with JIRA per week
  • Co-created user stories for a propriety inhouse software for recruitment and onboarding

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