SUMMARY

• 17 years of Business Analysis, Quality Assurance, Project management and IT Service Management experience with excellent track record in enabling the delivery of Enterprise class applications with proven business insight and the technical know - how to implement large-scale Web-Applications, Callidus (SPM/EIM), and Clarify/Amdocs CRM engagements.
• Has broad understanding of software development life cycle (SDLC), Software Testing Life Cycle (STLC), Waterfall /Agile methodology, and SCRUM/CMMI processes frameworks.
• Has extensive hands-on knowledge of n-tier application architecture development and Knowledge of distributed technologies.
• Have admirable facilitation, negotiation, delegation, and mentoring skills.

TECHNICAL SKILLS

• Callidus TrueComp Manager / TrueInformation 5.1.2, 5.2, 7.0 (Cloud)
• Clarify/Amdocs CRM 6.0/8.0/10.1 Call center, Clear Support
• Oracle 9i/10g/11g
• Microsoft Office 2010/2013, Microsoft Office365, SharePoint 2010, Visio 2007/2013
• Version One. JIRA
• Cherwell Service Management
• UML, Lotus Notes
• SQL+, TOAD, Benthic
• HP service desk, HP Quality Center (HP Test Director)
• TFS (MS Visual Studio Team Foundation Server 2013- Application Lifecycle Management tool)

PROFESSIONAL EXPERIENCE

Confidential

Sr. Business Analyst

Responsibilities:

• Document and maintain Business requirements and Functional requirements documentation.
• Document as is and to be Workflows and process modeling.
• Validate requirements specifications and solution design with stakeholders, project team members, and senior management sponsors via an iterative and collaborative review and verification process to obtain consensus and approval.
• Create application design document.
• Directed and lead team from project initiation through delivery of final product.
• Maintain Product backlog with detailed and prioritized user stories.
• Practiced backlog grooming, release and sprint planning, daily standups, and impediment Removal sessions.
• Create and coordinate change management requests.
• Validate UAT test scenarios, test cases, and test data requirements with test leads.
• Test and approve CMR in UAT and Prod environments.
• Support delivery leaders.
• Works closely with project team to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities.
• Prepare and maintain application recovery guide in the event of application experiences a disruption from normal operations.

Environment: .Net Framework 4.0, Cherwell,IS Work Request and Tracking, JIRA,MS-SQL, SAP Security master, SAP Fieldglass, Microsoft Office 2010, SharePoint 2010, Facility Master, IS Work Request and Tracking

Confidential

Project Manager / Sr. Business Analyst

Responsibilities:

• Highly engaged in Business Process Modeling, ideation, and prototype creation and research related activities for product development.
• Creation and maintenance of Product Backlogs.
• Wrote User Stories based on the requirements gathered from all the stake holders.
• Facilitate Story and backlog grooming sessions.
• Execute user stories over multiple sprints.
• Practiced backlog grooming, release and sprint planning, daily standups, impediment removal.
• Support and manage all phases of Document management System (DMS) / Web Solutions from planning through execution.
• Maintain Business requirements documentation, Functional requirements documentation, and Use cases documentation.
• Gather report requirements (ad hoc and canned reports).
• Continual Business stake holder engagement throughout the project life cycle.
• Obtains sign-off on requirements from core SME team and stakeholders.
• Develop Master Project SIT and UAT Test Plan.
• Coordinate and conduct Performance and UAT Testing Work Group sessions to discuss logistics.
• Coordinate and document SIT, UAT test scenarios, test cases, and test data requirements.
• Legacy application “KASES” functional point analysis (FPA) and scaling.

Environment: .Net Framework 4.0, TFS (MS Visual Studio Team Foundation Server 2013, MS-SQL, SAP BI/BO, Knowledge Lake Capture, Microsoft Office 2010, SharePoint 2010, KASES (Mainframe), and CSWS (Child Support enforcement System).

Confidential

Sr. Business Systems Analyst

Responsibilities:

• Coordinate maintenance of monthly Retail and Commercial channel production pre-works.
• Execute user stories over multiple sprints.
• Facilitate sprint planning, daily scrums, retrospectives, stakeholder meetings, and Software demonstrations.
• Practiced backlog grooming, release and sprint planning, daily standups, impediment removal.
• Coordinate SIT/UAT test environment setup (data mockups, stage and run pipelines) with IT.
• Ensure that work assignments are complete promptly and efficiently.
• Maintain data validation reports prior to and after pay pipeline run complete.
• Coordinate database backup and restore, and Data Mart ETL runs with IT.
• Coordinate monthly commission’s process QA testing.
• Track incidents and bugs.
• Support process improvement efforts.

Environment: Callidus/ TrueComp 5.3/7.0 (Cloud), TrueInformation, Informatica, SAP BI, PeopleSoft, Web Logic 9.1, JDK 1.4.2, Microsoft Office 2010, SharePoint 2010, Visio 2007, SQL+, TOAD, Version One and SQUIDS.

Confidential

Project Lead

Responsibilities:

• IT Security compliance management to meet with SOX and PCI requirements.
• Be the go-to person for info on environments, changes, resources and assignments, status of RFCs and service call/requests.
• Responsible for processing and facilitating all application specific planning functions to accomplish the build efforts for all Wireless and Wireline TEO controlled environments across all domains.
• Business stakeholder management.
• Lead Clarify/Amdocs CRM and Callidus/TrueComp SPM/EIM Implementation activities from project initiation thru final acceptance.
• Lead On-site and offshore coordination.
• Manage Vendor relationship with implementation of Clarify CRM upgrade.
• Facilitate peer reviews, code walkthroughs and joint application design (JAD) sessions.
• Participate in Functional requirements meetings with Premiere (PLS/Customer Care/Call center application) RAD, Business, Account Management, Performing Organizations and other Stakeholders to assist in the creation of functional requirements (FR), provide application specific information, and provide application view of current and future architecture.

Environment: Amdocs/ClarifyCRM 6.0/8.0/10.1 SR1.4 (ClearSupport, CallCenter) HP-UX 11.0, Oracle8.17, Amdocs/ Ensemble, Convergys/P2K Billing System, and Callidus/TrueComp 5.3.