SUMMARY:

• Twenty - one years of functional, change management, testing, training, instructional design, and project management experience in ERP systems
• Functional expertise of PeopleSoft 9.1 and 9.2 HCM (Core HR, ESS/MSS, Payroll, Time & Labor, Benefits Administration, Position Management, and Query)
• Oracle Global Human Resources Cloud 2016 Certified Implementation Specialist
• Experienced in PeopleSoft FLUID User Interface
• Strong functional knowledge of SAP BI, SD, HR, SCM, and FI/CO
• Management experience in Learning Management Systems (LMS), including Saba, Blackboard, and ShareKnowledge
• Strong functional knowledge of PeopleSoft Enterprise Directory Interface, Integration Broker, and Oracle Identity Manager (OIM)
• Peopletools 8.53, 8.54, and 8.55
• Strong functional knowledge of Gideon Taylor templates
• DOD Secret Security Clearance
• Created over 200 e-Learning courses using Captivate, Camtasia, Lectora, and Datango
• Created over 100 instructor-led training courses
• Expert in adult learning and change management models
• Trained over 10,000 end users in classroom environment over career
• UPK, uPerform, InfoPak, MadCap Flare, and OnDemand certified
• SAP Workforce Performance Builder (WPB) experience
• Experienced with automated testing tools including eCATT and Microsoft Test Manager
• Experienced with creating training materials for the visually impaired using JAWS

ERP SKILLS:

PeopleSoft 8x, 9.1, and 9.2: HCM, Financials, Student Administration, and Query

Oracle: Oracle Identity Manager (OIM)

SAP 4.6 and 4.7: - FI/CO, HR, SD, SCM, PM, BI, CRM and MM

Other Computer Skills: Microsoft Office Suite, Publisher, Datango, Articulate, Corel Draw, Camtasia, JAWS, eCATT, Photoshop, Captivate, Flash, Lectora, C++ and SQL

PROFESSIONAL EXPERIENCE:

Confidential

HCM Business Analyst Manager

Responsibilities:

• Manage team of eight analyst, engaged in ticked resolution, testing, and data migration for clients
• Liaise between Confidential and client’s Confidential team to co-manage projects, initiatives, and system issues
• Resolve HCM issues, including Core HR, Benefits, Payroll, Compensation, and Query

Confidential

HCM Analyst

Responsibilities:

• Created UPK documentation for use in FICO and HCM (ePerformance, ESS/MSS, Payroll, Core HR, Commitment Accounting, and Position Management) training
• Created over 120 business process documents in ePerformance, Core HR, ESS/MSS, Payroll, Absence Management, and Time and Labor
• Created Captivate web-based training courses for Core HR
• Built HR Smart Templates for job life cycle events
• Responsible for all OIM testing and creation of test scripts
• Participated in System and Integration testing

Confidential, Chapel Hill

Change management consultant

Responsibilities:

• Developed materials and trained HR employees on person creation, entering hires (through PeopleSoft and Gideon Taylor templates), position management, commitment accounting, job cycle events, tenure management, ePerformance, reporting, workflow, and query
• Created eLearning courses using Captivate
• Managed LMS for end-user training metrics
• Performed voiceover audio on certain eLearning courses
• Designed HCM business process flows for fit-gap analysis
• Responsible for Faculty user group creation via PS EDI
• Created user groups and security roles for TRN environment using PS EDI, creating fake departments, locations, and employees
• Tested Integration Broker points for feed from Gideon Taylor templates into native PeopleSoft 9.2
• Presented system functionality at large venue demos such as stakeholder meetings and town halls
• Created and presented monthly, bi-weekly, and weekly presentations, checklists, and readiness plans for change agents
• Coordinated and ran go-live readiness labs for end users across campus
• Acted as the MadCap Flare administrator for all training materials
• Created a webhelp system for end users (via MadCap Flare)
• Created test scripts for Core HR and Position Management
• Participated in UAT, Integration, and Smoke Testing
• Created over 100 training transactions for use in student guides and webhelp
• Helped create training style guide

Confidential

HCM Business Analyst

Responsibilities:

• Created readiness teams to manage locations in North America, South America, Africa, and Australia
• Managed global change agents in all regions
• Created and maintained readiness surveys
• Created and maintained readiness team workplans and scoreboards
• Lead role mapping duties in all regions
• Completed change impact analysis for all regions
• Created training Business Process Procedures for all functional streams using OnDemand
• Created eLearning videos using Camtasia (and performed voiceovers)
• Delivered instructor-led training for over 200 end users

Confidential

HCM Business Analyst

Responsibilities:

• Created SOPs to cover new business and system processes
• Edited existing uPerform work instructions to cover system changes
• Created troubleshooting guides for high-impact areas
• Created PowerPoint decks and quick reference guides to cover gaps in training

Confidential

OCM/Training consultant

Responsibilities:

• Developed uPerform work instructions for SCM, MM, PS and BI courses
• Served as data developer for LMP project
• Built transactional and master data for MM, HR, SD, SCM, PM, PS and FICO
• Managed system connections between R/3 and APO clients
• Developed Powerpoint slides for SCM courses
• Provided subject-matter expert support for SCM courses

Confidential

Change management manager

Responsibilities:

• Performed initial assessments and fit gap analysis
• Performed role mapping for end users
• Performed interviews with change agents to determine functional and training needs
• Created complete training classes in all functional areas
• Delivered training to end users in US and Canada
• Created six eLearning courses (Captivate) for geographically isolated employees
• Developed over 200 simulations using OnDemand

Confidential

SAP Trainer/Training Developer

Responsibilities:

• Created over 400 work instructions using uPerform
• Created 10 eLearning courses using Captivate
• Responsible for training end users in MM, SD, SCM, PM, Query, FICO and BI transactions
• Created new classes to cover new system functionality

Confidential

Trainer

Responsibilities:

• Trained over 500 end users
• Created training materials for ESS/MSS modules
• Created JAWS training materials for the visually impaired

Confidential

Change management and training manager

Responsibilities:

• Worked with Group and Site Leads to support and enable their understanding of the OCM/EUT processes
• Executed OCM processes and to help them improve the experience of leadership, managers and staff throughout the implementation
• Worked with the Group and Site Leads during their specific wave activities to help bring them along with lessons learned, communications for their leaders and teams, managing expectations and perceptions
• Assisted in the deployment of the Global Change, Communication and Training strategies developed during Global Realization
• Designed, created and executed Baseline Readiness Survey & Change Readiness (Follow-up Survey)
• Responsible to coach group and site leaders in completing the Stakeholder Management tools, developing action plans
• Created campaign around system rollout to excite users in US, Asia, Africa, and Europe
• Created over 100 UPK simulations
• Created training plan for project
• Populated database for hands-on exercises during ILT
• Responsible for OCM (Organizational Change Management) in implementation of new system and how training will be rolled out
• Responsible for conducting train-the-trainer sessions in Germany, Thailand, Japan and Guam

Confidential

Training consultant

Responsibilities:

• Created five full Media/FICO training courses
• Developed over 150 uPerform simulations
• Responsible for handling change management needs based on weekly conference calls
• Created over 200 work instructions using uPerform
• Trained over 150 end users on SD functionality
• Supported the design, construction and implementation phases of system process development for SAP SD and FI/CO modules
• Performed fit gap analysis at beginning of project
• Created business process flows based on meetings with business owner
• Created master data records on pricing, customers, material substitutions, listings and exclusions, account groups, material information, promotions, and sales deals
• Detailed output requirements for sales orders and Proforma documents
• Documented relationship between sales orders and Supply Chain, Plant Maintenance, Financials, and Vistex
• Performed integration testing
• Performed QA testing
• Responsible for population of training environment
• Full project life cycle exposure

Confidential

Project manager/developer

Responsibilities:

• Developed end-user training in uPerform
• Performed initial training assessments
• Developed eLearning courses for Canada and Mexico
• Created train-the-trainer courses in English and Spanish
• Delivered train-the-trainer courses to superusers
• Populated training environment with training data
• Determined refresh schedules for the training client

Confidential

Change management lead / training manager

Responsibilities:

• Provided change management expertise and guidance on appropriate content and timing of change management deliverables
• Analyzed the magnitude of change and diagnosing organization change readiness
• Assessed and ensured leadership alignment by conducting diagnostics, action planning, and ensuring ongoing engagement
• Consulted with Senior management on Organizational Change Management (OCM) strategies and tactics
• Ensured alignment with other projects/initiatives
• Led, managed and coordinated cross-functional OCM implementation teams, including internal resources, external OCM consultants/facilitators and other service providers
• Developed and executed OCM plans, including risk management, reinforcement strategies, budget, scope, metrics and schedule
• Identified and developed stakeholder engagement plans that minimize resistance towards change initiatives and promote desirable employee behaviors
• Partnered with other organizations to facilitate necessary strategies and implementation plans for training, communications and organizational alignment
• Supervised team of ten in US and Germany
• Created German and English eLearning materials
• Created CRM training materials in German and English
• Managed delivery of end user training in Germany and the US
• Met with business owners to determine system needs in Germany and US
• Created business process flows
• Perform fit gap analysis at beginning of project
• Full project life-cycle exposure

Confidential

Project manager

Responsibilities:

• Developed over 100 simulations using UPK
• Developed over 150 work instructions for superusers using InfoPak
• Supported the design, construction and implementation phases of system process development for PeopleSoft financial modules
• Acted as liaison between the business and the technical team to determine configuration needs
• Performed Integration testing