SUMMARY

• Salesforce certified and result - driven professional with 5.5 experience in requirement gathering, data management, data analysis and developing overall solution design and recommendations, conduct design review meetings.
• Strategically-minded Salesforce Administrator capable of delivering innovative Solutions impacting Revenue Growth.
• Proven ability with project management skills able to understand organizational objectives by developing roadmaps.
• Team player with strong leadership capabilities, negotiation skills, ability to work independently with diverse clients.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Worked on Data Loading Activities using Import Wizard, Force.com Data Loader.
• Worked on Migration from Salesforce Classic to Salesforce Lightning.
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of salesforce.com (SFDC).
• Hands on experience with modeling using ERwin in developing Entity-Relationship, modeling Transactional Databases and Data Warehousing, Dimensional Data Modeling for Data Marts and Fact & Dimensional Tables.
• Passionate for solving customer’s challenges by leveraging technology solutions.
• Knowledge of Apex Trigger, Apex Class, Apex Test Methods, Visualforce Pages, SOQL, SOSL, Web Services.
• Configured and maintained user security permissions according to organizational needs.
• Involved in data-mapping and migration of data to SalesForce.com Objects and fields.
• Experience in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, and SOAP.
• Experience to use Informatica Power Center to migrate, replicate, cleanse, and synchronize your Sales force CRM application.
• Excellent knowledge of customer focused IT delivery methods used.
• Excellent communication and inter-personal skills; accustomed to working in both large and small team environments.

TECHNICAL SKILLS

Technologies: Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Batch Classes, Apex Triggers, SOQL, SOSL, Visualforce Pages / Components, S Controls, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects, Apex Data Loader, Einstein Analytics.

Tools: Apex Data loader, Apttus CPQ, Steel brick CPQ, DocuSign, GitHub, Web Services APIs like SOAP, Eclipse IDE Plug-in, Force.com Explorer, HP Quality Center, JIRA and HP ALM

Languages: Apex, Visualforce, Java, HTML5, CSS3, PL-SQL, C

Databases: MS SQL Server 2000/2005, PL/SQL, Oracle 8i/9i/10g, MS Access, and DB2.

SDLC: Rational Unified Process (RUP), UML, use cases and Use case diagrams, Agile Methodology / Scrum, Waterfall methodology, V model

Operating Systems: Windows XP/Vista/7, UNIX, Linux, Mac OS

TECHNICAL SKILLS

Confidential

Salesforce Business Analyst / Admin

Responsibilities:

• Performed High level data migration from one organization to another.
• Which involved me in leading into E2E data migration.
• Lead and planned the migration by conducted requirements elicitation meetings with the business to collect functional and non-functional requirements relating to client's Salesforce technology enhancement and initiatives.
• Created Workflow, Gap and Impact analysis, user stories, test case development and functional design. Provided analysis through all phases of SDLC
• Planned testing strategy, created and signed off test-script, executed User Acceptance Test
• Worked on Data Extraction using SOQL, Data clean-up, Data transformation and on meta data using Data loader, workbench, SF inspector, Dataloader.IO, XL connector.
• Worked on creation of User, Profiles, permission sets, objects, fields etc.
• Worked on creation of Work Flow, Process Builder, Approval process, Validation rule, Assignment rule, Reports and Dashboards etc.
• Participated in SFDC Production related issues and downtime
• Provided Tier 3 support and resolution of open IT issues escalated by IT customer support
• Provide deployment, training, and change management support to business users.
• Work closely with Stakeholders, SME and business leadership to respond to, and proactively identify, challenges that can be solved with system and/or process improvements.
• Took ownership of first contact point of the customer for functional related (content) questions
• Worked on Agile methodology
• Simplified and reduced technical debt by identifying and deleting unused fields, workflows, validation rules, reports, dashboards, objects, users and more
• Maintained data quality by identifying and deleting or merging duplicate records, cleansing and updating inaccurate data
• Assisted in the implementation of security practices by monitoring login and user activity, deactivating unused users, and auditing field and profile access and security permissions
• Installed and maintained managed and unmanaged packages (Apsona, Field History Tracker etc.)

Confidential

Salesforce Administrator / Business Analyst

Responsibilities:

• Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals.
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Responsible for enabling network-based security and organization-wide list of trusted IP address.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
• Created the workflows for automated lead routing, lead escalation and email alerts.
• Work closely with prospects/clients to identify technical requirements and technical infrastructure for CRM based enterprise solutions.
• Worked as enhancement team member and performed the roles of Salesforce.com Administrator in the organization.
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC).
• Involved in the maintenance of the previous versions of the product by addressing bugs and client issues.
• Maintained and gave permissions to communication templates based on Profiles.
• Performed Data Analysis and migrated data from SQL Server database to sales force.
• Responsibilities include defining integration architecture, documenting technical requirements, and identifying success criteria.
• Involved in integrating web service with SalesForce.com to load Leads back and forth from Salesforce.com to Legacy and vice versa.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Responsible for creating Sharing rules among all the users in Different Roles and Subordinates.

Confidential

Salesforce Administrator

Responsibilities:

• Experience with Salesforce Lightning, Service clouds and sales clouds
• Proficiency in SFDC Administrative tasks like creating and customizing Profiles, Roles, Users, Page Layouts, E-mail Services, Approvals, Workflows, Reports, Dashboards, Tasks and Events, objects, lookup relationships, master-detail relationships, formula Field, validation Rules
• Data-Processing: Validate, clean, dimension reduction handling 3 million records of government dataset for model estimation and event studies
• Expertise in data migration and integration of traumatic brain injury students’ physical and education therapy’s data; sharing results among teachers using data loader and using an app from AppExchange.
• Used Rest Web services to flow the Data from Salesforce to Connected App and vice-versa.
• Worked on data warehouse QA process and different levels of testing like Functional, Regression, and Integration testing with business scenarios.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Closely worked with SalesForce.com consultants while implementing the solutions for the requirements.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, and Components, to suit to the needs of the application.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.

Confidential

Business Analyst /Salesforce

Responsibilities:

• Created artifacts to address like Business Proposal, Business Case, Business Requirement Document (BRD), System Requirement Specification (SRS) and Functional Requirement Document (FRD).
• Interacted with various business user groups for gathering the requirements for salesforce.com CRM implementation.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards
• Identified data scenarios and business cases. Created test case development.
• Scripted and automated test cases. Identified source data pattern and reports.
• Developed scripts for comparison with target. Planed and run the SIT (System Integration Testing) for the given LOB.
• Performed data analysis to determine the completeness and accuracy of the data or checked if new data needs to be pulled up/ requested.
• Executed test cases & log results, performed data validation testing as appropriate, tracked defects and participated in defect resolution.
• Developed strategy frameworks to address project scope, planning resources and monitoring activities using MS Project.
• Developed custom Visual force pages customized standard visual force pages to address various business requirements
• Used Apex Data Loader for migrating records to Salesforce as a backend process.
• Implemented an automated reporting process using SQL and (Tableau/ Power BI) to create executive level dashboards displaying KPIs to assist business in taking decisions and develop strategy.