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Biness/systems Analysis Resume



  • 5+ years of experience in Business/Systems Analysis, Project Management, Design, Development, Testing, Deployment and Post-production Support in Agile/Scrum environments
  • Experience in Retail and Telecom industry acquired by working for industry leaders like Sears, Kmart, BT, Telenet; specific areas include Service Assurance, Telecom Billing ,eCOMM Browse
  • Solid experience in Business Requirements Gathering, Requirements Analysis, Business Process Modeling, Impact and Defect analysis
  • Expertise in Technical Documentation using MS Visio, Rational Rose, Excel, Word , PowerPoint
  • Strong experience in translating Business Requirements into Functional Specification
  • Proficient in creating Use Cases, Activity Diagrams, Class diagrams and solid understanding of Unified Modeling Language(UML)
  • Project Management experience with responsibilities to develop project plan (Activities, Dependencies, Resources, Schedule, Cost, Risk, Communication) by liaising with stakeholders and Execute and Control the project per the plan
  • Software development experience in implementing medium to complex technical projects using Java/J2EE Technologies (Core Java, Servlets, HTML/XHTML, JavaScript, JSP, JDBC, JMS, JNDI, EJB),Oracle & PL/SQL
  • Proficient in software testing with experience in web, application and database testing with involvement in test planning, test case creation & execution in all testing phases (unit testing, quality assurance & user acceptance testing)
  • Wonderful team player with excellent interpersonal, communication and presentation skills
  • Experience in providing support during application deployments and post implementation

Bachelor of Technology in Electrical & Electronics Engineering
Intensive 4 months training in Java, J2EE, JSP, PL/SQL, Oracle Concepts, HTML, RDBMS, Software concept, life cycle and methodologies along with soft skills and certified with GPA 4.5/5

Technical Skills

Programming Languages

Java, Oracle PL/SQL, C, C++, UNIX Scripting, SQL, HTML, XHTML


JavaBeans, Kenan Collections, JMS

Web Technologies

HTML, Servlets, JSP, JSF

Scripting Languages

Java Script, UNIX Shell Script


Oracle 10g/9i, MySql


Toad, Eclipse, Visio, Access, Word, Excel, Photoshop, IntelliJIDEA,IBM RAD, Websphere Commerce, HP Quality Center

Operating Systems

Windows 2000/XP/9X, Vista, UNIX, MSDOS


Weblogic, Websphere, Tomcat

Development Technologies

Ant, Junit

Business System Analysis

Research & Analysis, SRS Preparation, Workflow Development, UML (Use Case diagram, Sequence Diagram, Activity Diagram, Class Diagram, State Transition Diagram),Business Process Modeling

Professional Experience

Confidential, US Apr 2010 - Till Date

Business Analyst

This project focused on website development and maintenance for Sears. Handled several enhancements and implementations like the ServiceLive project, which was an initiative to bring consumers and service providers together in an online marketplace , Social media Integration, , Live chat implementation etc. .


  • Conducted meetings, interviews and JAD sessions with SMEs, business users and stakeholders to understand their business process and elicit requirements
  • Created Business Requirement Document , analyzed the business requirements to understand the business needs and produced Functional Requirement Document
  • Performed Gap analysis of existing processes by developing AS-IS and TO-BE process flows and proposed solutions for improvement
  • Designed UI mock ups and wireframes using Photoshop and validated designs with business users.
  • Created Use Case specifications, BusinessFlow diagrams, Sequence diagrams and Activity diagram using MS Visio
  • Analyzed the project charter and business case to ensure that the proposed solution met the business requirements
  • Created Requirement Traceability Matrix to trace the requirements throughout the development process
  • Worked with the Project Manager to keep track of the status of project milestones and resource planning
  • Created progress and completion reports, which were submitted to project management on a weekly basis
  • Acted as a liaison between Business and Technical teams
  • Coordinated different teams onshore and offshore.
  • Participated in design review to ensure the integration of all requirements
  • Fixed bugs and implemented enhancements within tight deadlines
  • Created test plans with detailed test cases based on use cases and business rules
  • Involved in User Acceptance Test (UAT) for the final testing of the application in the deployment environment
  • Responsible for both day-to-day and long-term maintenance and technical support

Environment: Java (J2EE, EJB), XML, Web Sphere Studio Application developer 4.0, Servlets, Windows NT/2000, Oracle, TOAD, UNIX, ANT, Spring, Net Beans IDE, Visio, Photoshop

Confidential, US Jan 2009 - Mar 2010
Business Analyst

This project used Oracle Forms, a part of Oracle's internal development suite to produce user friendly interface screens with GUI elements, which helped client to enter, access, change, or delete its data from Oracle database. The scope of the project was to enhance the existing screens and to develop new UI screens.


  • Elicited the business requirements from client, created Business Requirements Documents and gave walkthrough of the requirements to the development team
  • Worked closely with end to end program manager to meet the project deadlines
  • Estimated IT effort based on the requirements
  • Prepared status reports and conducted client meetings on a weekly basis
  • Performed impact analysis on new change requests
  • Maintained Requirement Traceability Matrix for the project
  • Used Forms Builder to develop customized UI screens that displays data extracted from database using pl/sql and created new data blocks
  • Built, deployed and supported the application
  • Showed distinctive ability by leveraging both technical knowledge and Business Analysis skills

Environment: Oracle Forms, Forms builder, Oracle reports Builder, XML, UNIX, shell scripting, PL/SQL, VSS

Confidential, Belgium Feb 2008 - Dec 2008
Business Analyst

This was an enhancement project in telecom billing domain which handled billing, invoices and collections for Telenet's users across Belgium


  • Worked with client , project managers and business users to gather and elicit detailed business requirements
  • Created use-case models, business process flows and activity diagrams using UML
  • Produced & maintained Requirements Traceability Matrix
  • Closely worked with project managers to manage the project scope, identify & engage appropriate resources to support the systems development efforts
  • Played a significant role in co-coordinating with various teams ,demonstrated excellent communication skills
  • Performed coding/programming tasks in java ,oracle and documented technical artifacts
  • Developed test plans and participated in code testing to ensure workability, completeness and quality
  • Performed the POC for new Kenan APIs to be used for collection screens
  • Developed the service layer test cases

Environment: Java (J2EE, EJB), Eclipse, NetBeans, ANT, JUnit, XML, Kenan API, Servlets, Windows NT/2000, Oracle, TOAD, Unix, VSS, XML,BEA Weblogic, WebSphere Application Server, Spring, IntelliJ IDEA

Confidential, UK Jun 2007 - Feb 2008

Business Systems Analyst

Confidential, was an OSS component fully developed by Infosys for British Telecom to provide the best possible speeds to end users. The project was to offer speeds in the range of 2Mbps to 8Mbps instead of the fixed 2Mbps speed of ADSL lines. This was done by constantly tracking the status of each end user line and then dynamically changing the service offered to the customer based on the statistics collected.

  • Created detailed design documents for the critical enhancement separating 20CN and 21CN circuits into different systems
  • Created Use Case diagrams, BusinessFlow diagrams, Sequence diagrams and Activity diagrams
  • Used Toad as integrated development environment, wrote procedures, queries, triggers for the DB tier to split the single database into two systems
  • Performed JDBC coding using SQL , PL/SQL, Stored Procedures
  • Developed various JavaBeans that were used by different modules in the application
  • Java classes were written using eclipse for new system requirements and Log4J was used to maintain user defined logs
  • Prepared test plans and performed integration, functional and regression testing for the release

Environment: Java (J2EE, EJB), Eclipse, PLSQL, JUnit, ANT, XML, JMS, Servlets, Windows NT/2000, Oracle, Unix, CSS

Confidential, UK Jan 2007 - Jun 2007
Java Developer

WBBC( a multi-tier client/server telecom application in java/oracle) was a new product offered under British Telecom's Rate Adaptive DSL program. This product was designed to offer the best possible service (up to 24 Mbps of downstream speed) by tracking status of each End User Line and then dynamically changing the services offered to that End User Line.


  • Gathered business requirements from the client and created functional design documents
  • Translated functional requirements into detailed technical specifications for the application development
  • Prepared status reports and conducted client meetings on a weekly basis
  • Created the test plan to validate business functionality
  • Developed the new enhancement module -Seamless Max to Max, using Java & Oracle and Weblogic
  • Played key role in automating integration testing of the project into a single unit using JUNIT. This reduced testing and fixing time which in effect helped the client to achieve cost-effective production with increased quality and efficiency.
  • Performed integration testing for each release using the developed test suite
  • Played pivot role in team building by conducting seminars and knowledge transfer sessions for new team members

Environment: Java (J2EE, EJB), Eclipse, PL/SQL, JUnit, ANT, XML, JMS, Servlets, Windows NT/2000, Oracle, Unix, CSS

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