SUMMARY

• Accomplished Business Analyst with 7+ years of experience working in Agile/Scrum & Waterfall environment in all phases of the Software Development Life Cycle (SDLC) with excellent communication and strong requirements gathering skills.
• Excellent in understanding client requirements, summarizing client needs, and translating into Functional and Technical options for solutions that meet end user business needs.
• Broad experience with SDLC requirement gathering and Software deployment using Agile Scrum and Waterfall Process.
• Experience in Use Case Methodology, creating UML diagrams like Use Case diagram, Business Workflow Diagram and Activity Diagram using tools like, MS Visio, Blismiq, Gliffy.
• Ability to plan and coordinate all testing phases including making Test Plans, conducting User Acceptance Testing (UAT) and creating Test Cases and highly involved with Regression Testing, Integration Testing and System Testing.
• Generated Requirements Traceability Matrix (RTM) to ensure that all the requirements are covered by the test cases.
• Design Business Flow Diagram, Mockup Screens and rapid prototype to drive stakeholder and user consensus.
• Experience in writing and maintaining the Requirement Definition Document that included Business Requirements (BRD) and Functional Requirements (FRD), Use cases and UML Diagrams.
• Researched, defined and analyzed changes to both state and federal laws affecting the Medicaid Management Information System (MMIS).
• Experience working on various Healthcare Portals such as Member Portal Employer Portal, Agent Portal & Provider Portal.

TECHNICAL SKILLS

Methodologies: Agile (SCRUM), Waterfall, Agile-Waterfall development methodologies

Project Management Tools: MS Share point, MS Project, Skype for Business, IM, MS Office

Business Modeling Tools: Confluence, TFS, Lotus Notes, MEGA, HP ALM, JIRA, TFS, Daptiv, DocuShare, Tableau, ServiceNow

Databases: SQL Server, MS Access, Visual Basic

Data Modeling/UML: Gliffy, Rational Rose, iRise, MS-Visio

Applications/Testing Tools: HP Quality Center/HP ALM, SoapUI, JIRA

PROFESSIONAL EXPERIENCE

Confidential, Scranton, PA

Sr. Business Analyst

Responsibilities:

• Created User Stories, UML Diagrams and Data Flow Diagrams to determine the data flow via various Systems.
• Actively participated in Product Backlog/Refinement meeting, Sprint planning, Daily Scrum, Sprint review and Sprint retrospective meetings.
• Elicited requirements, created As-Is and To-Be process, Cost Benefit analysis, Risk assessment and SWOT analysis for the project.
• Worked on adding functionalities for payment processing system which allowed users to process payments to selected payees
• Updated Current internal systems to integrate New data and functionalities of the payment arrangement system.
• Worked on securing all patient data that was exchanged within systems and made sure the exchanges fell within HIPAA guidelines and mandates.
• Assisted QA team by reviewing Test plan and Test cases and clarifying requirements to ensure complete coverage of requirements

Confidential, Champaign, IL

Sr. Business Analyst

Responsibilities:

• Attending various meetings such as project discovery session, review session, project health meeting, sprint meeting, daily scrum, CRB (Change Review Board) meetings, etc.
• Preparing and updating IA (Interface Agreement) for the clients and working with operartions team to review the requirements captured.
• Working with the Project Manager, CME (Client Management Executive), ASM (Account Services Management), and business owner to document the business requirement.
• Maintaining project’s timeline based on the requested release date along with next sprint release.
• Preparing and maintaining business requirements and/or functional requirements, identifying current client state, future state and changes required to address changing business needs.
• Interface with external clients and internal programming staff to ensure requirements meet all parties’ needs.
• Working with technical staff to ensure requirements will be incorporated into system design and testing.
• Taking ownership and apply time management skills to adhere to project timeline and deliverables.

Confidential, Aurora, IL

Business Analyst

Responsibilities:

• Gathered business requirements by driving user-group meetings and working with various global, cross-functional and virtual teams.
• Prepared project deliverables through business workflow analysis, process analysis, user requirement documents (Use Cases & Use case diagrams) and managed the requirements.
• Documenting artifacts including, but not limited to, Functional Specifications, and the Use Case Specifications.
• Identified all use case components including basic, alternate and exception flows.
• Worked on Health Level-7 or HL7 international standards for transfer of clinical and administrative data between software applications used by various healthcare providers.
• Prepared Business Process Models, which included modeling of all activities of the business from conceptual to procedural level.

Confidential, Chicago, IL

Business Analyst

Responsibilities:

• Working on highly prioritized projects focusing primarily on Harmony’s applications used to service external constituents (Members, Plan Sponsors, Brokers, and Providers etc.)
• Coordinated with Product Manager to develop and adept the product vision for Medicare, Medicaid and other commercial business.
• Facilitated architect in resolving business concerns regarding Billing on-line payment system enhancements.
• Working with other Product Owners to manage dependencies and prioritizing the backlog through business cases.
• Participated in Daily-Scrum, Product Backlog refinement meeting, sprite review, sprint retrospective meetings.
• Working closely with QA Team to specify acceptance criteria for User-Stories and helping writing Acceptance Tests.
• Extensively worked on ANSI X12 EDI 834 & 837 file format and in Medicare & Medicaid eligibility requirements.