SUMMARY:

• An experienced, highly analytical and result oriented Business Systems Analyst/Scrum Master with 8+ years of experience in Financial, Banking, Health care, Insurance, Printing services.
• Proven record of accomplishment with handling Change Requests by the Clients.
• Worked in cross - functional team environment and different geographical locations teams on multiple projects using Agile Scrum and Waterfall and able to capture stakeholder’s vision through elicitation.
• Experience working with all levels of the organization and providing excellent results.
• Provides outstanding customer service, always striving to go beyond the business users’ expectations.
• Advance knowledge of the Systems Development Life Cycle (SDLC) with Agile Scrum, Waterfall, RUP.
• Proficient in eliciting requirements, analyzing the requirements and simplifying and translating requirements.
• Experience in conducting Joint Application Development (JAD) sessions for requirements gathering, analysis and design.
• Expertise in User Requirement Analysis, Functional Specifications, Writing Use Cases, Business Requirements gathering and full Software Development Life cycle.
• Acted as a liaison between the Stakeholders, Developers, Subject Matter Experts (SME) and between internal and external organizations throughout SDLC to maintain swift communication and consistent documentation.
• Acted as Scrum Master to direct and lead development team from project initiation through delivery of final product, Facilitating Sprint Planning, Backlog Grooming, Sprint Retrospective, and Daily Standup meetings .
• Expertise in analysis techniques such as ‘AS-IS’ and ‘TO-BE’ System Analysis , Business Process Analysis, Gap Analysis ( while successfully reengineering key business processes to increase operational efficiency and alignment of business unit objectives), impact analysis, Feasibility Analysis and Risk Management Plan , Cost Benefit Analysis and ROI Analysis .
• Proficient in customizing already existing business practices, workflows, activities and deliverables.
• Experience in conducting Gap analysis, User Acceptance Testing (UAT), SWOT analysis, and ROI analysis to check the compatibility of the existing system infrastructure with the new business requirements. Designing and Analyzing (Use Case, Sequence and Activity diagrams) (UML, SDLC, Test Plans, Test Cases, Project Plans, SRS).
• Documentation : BRD (Business Requirement Document), FRD (Functional Requirement Document) and Non-functional Requirement Document, SRS (Software Requirements Specification). Expertise in tracing requirements throughout the development process and verifying their adherence to Requirements Traceability Matrix and RACI Matrix .
• Worked with Product Backlog, Sprint Backlog creating artifacts like Sprint Burn-Down Chart, Sprint Burn-Up Chart and Product Burn-Down Chart and managed Prioritizing and User stories, breaking down an Epic understanding business needs. Led daily stand-up meetings and sprint planning meetings in an agile scrum project.
• Good knowledge in SQL , practical experience in MS SQL, Oracle databases and SharePoint .
• Experience in Data Visualization development using Tableau to create complex, and innovative dashboards.
• Strong functional Knowledge in Salesforce CRM module like Sales Cloud , Marketing Cloud , Service cloud , Community cloud .
• Experienced professional in Oracle Business Intelligence (Hyperion Essbase ), Oracle EBS as well as Information Technology, who is capable to help operations and financial departments meet expectations in business and key performance indicators
• Strong understanding of the US market for Payments and cash management ( ACH, wires, checks, Faster Payments etc.) and Trade Finance ( like LC life cycle, supply chain finance and Open Account products ).
• Expertise in creating Dashboards/KPI’s, Scorecards, Reports, views, pivot tables for analysis using TABLEAU DESKTOP/SERVER and other DATA VISUALIZATION tools like QLIKVIEW, SAP BO.
• Experience in Outlook Integration in Salesforce and administration, configuration, implementation and support of Salesforce CRM and Salesforce applications.
• Extensive experience in testing, writing test cases, creating test plans and test scripts .
• Handled QA testing such as User Acceptance Testing (UAT), Performance testing, Functional testing (FT), System access testing, Unit testing, and stress/load testing .
• Transcribed activity diagrams and created burn down charts and performed SWOT analysis.
• Team player and self-starter with excellent communication, coordination, documentation, project planning and interpersonal skills.
• Good analytical, communication, problem solving, decision making, presentation and organization skills.
• Negotiation strategies, solution oriented with strong analysis, logical, written, verbal, and presentation skills add up to the entrepreneurial mindset.

TECHNICAL SKILLS:

Methodology: SDLC (Agile Scrum, RUP, Waterfall)

Management and Analysis Tools: Microsoft (Project/Visio/Outlook/Word/Excel/PowerPoint/Access), IBM/ Rational Rose/ UML, IBM Lotus Notes, TOAD modeler

Technology Environment: ETL Informatica/SharePoint/Salesforce/Java/J2EE/.Net/PLSQL/VB/C++/Unix Shell scripting, OOAD (UML Diagrams, State-Transition, Activity, Class and Sequence), CRM, Community cloud, PeopleSoft 9.1, OneClarity, Digital Cockpit.

Process Tools: MS Office, Teradata, PORTIA, Tableau, JIRA, SAS, PVCS, Rational Enterprise Suite, Balsamiq

Operating Systems: Windows (2010/2007/2000/ Vista/ 98/NT/XP ), Linux, UNIX, Android, IOS, Mac

Databases: SQL Server, Oracle, My SQL, DB2, Mongo DB, Oracle ( 11G/10G/9I/8I )

Tools: Road Runner 9.1, Quick Test Pro, Winrunner, Axure, Loadrunner, Clear case, Clear Quest, and VSS, Microsoft Visual Studio, VSS 6.0, Sybase Power Designer 15.1, Enterprise Architect

PROFESSIONAL EXPERIENCE:

Confidential, New Jersey

Business Systems Analyst/ Scrum Master

Responsibilities:

• Worked with Confidential IT team and Business users to evaluate complex user requests, projects and clarify objectives and functional requirements for new or modified system.
• Involved in Requirement gathering and Fit/Gap Analysis, Helped Business in finalizing Business Requirements.
• Created project documentation for newly build platform (OneClarity) used by Confidential employees to request the labor code.
• Encompass end to end process/systems optimizing expertise's like business and user requirement analysis, process studies and constant improvement of the systems, functional documentations, managing consistency in quality and improvement in the process, production database updates, testing and validation.
• Acted as liaison between technical team and business, involved in data mapping and Configuration changes.
• Participated in business meetings every day to discuss about the issues and finding new client requirements.
• Work on daily support issues in the creation of labor codes in OneClarity.
• Involve in internal reviews like code walkthroughs, inspection and unit-review tests of Labor Code Automation module under OneClarity and review of quality control documents.
• Give continuous demos to the business users, financial team pertaining to the new features/enhancements of the OneClarity application to get reviews and feedback and strive to make changes to enhance the user experience.
• Performed the testing and quality analysis for all customizations executed and delivered functionality in the Peoplesoft 9.1 to ensure proper functionality and expected results.
• Created User stories and tasks using Agile Central to track the work & progress of the team and created artifacts such as Use Cases, Activity Diagrams, and Sequence Diagrams using MS Visio and give walkthroughs to the business users.
• Provided issues documentation to client for analysis and corrections.
• Pull out the list of total projects and the associated labor codes from PeopleSoft weekly and filter the active projects and maintain them as a point of contact for everyone in the organization.
• Developed scripts to test complex enhancements and customizations to the Peoplesoft and OneClarity
• Conducted Quarterly security audit to determine if employees PeopleSoft access is valid and required for their job function.

Environment: PeopleSoft 9.1, OneClarity, SQL, Microsoft Office, Agile Central, Jira, Digital Cockpit, JSON.

Confidential, Jersey City, New Jersey

Business Systems Analyst

Responsibilities:

• Worked with end users to identify business requirements and recorded the requirements in a format that can be reviewed and understood by both business people and technical people.
• Worked as a liaison between technology and the business clients to improve business processes and support critical business reports.
• Facilitated JAD sessions to collect requirements from system users and prepared business requirement that provided appropriate scope of work for technical team to develop prototype and overall system.
• Created business process models, flow diagrams, activity diagrams, use cases and wrote Business Requirement Documents (BRDs) and Functional Requirement Documents (FRDs) using tools and applications such as MS Word, MS Excel, and MS Visio, TFS.
• Documented File Transfer Specifications (FTS) based on the business requirements and reviewed the same with the technical teams
• Experience of uploading the finalized and approved requirements to TFS (Team Foundation Server) for Requirements Traceability.
• Worked collaboratively in a team environment with project managers, implementation and development resources to meet customer expectation
• Worked with BPM tool for automating and optimizing business process.
• Created Dashboards using calculations, parameters, calculated fields, groups, sets and hierarchies in Tableau.
• Worked with the development team to make sure that they understood the user requirements and that the system developed met those requirements.
• Worked extensively on setting up groups, roles and user permissions in Tableau Server.
• Scheduled data refresh on Tableau Server for Daily/weekly/monthly increments based on business change to ensure that the views and dashboards were displaying the changed data accurately.
• Assisted the ETL Team during Data Mapping, Data Integration, Process Mapping and Process Integration.
• Writing SQL Queries to analyze the data in the Data warehouse.
• Assisted the Data Architect to ensure the Data Architecture is applied properly.
• Assisted QA team in all the testing activities, reviewed test scripts and clarified the doubts of test data creation team.
• Involved in meetings, walkthroughs and creating minutes of the meeting.
• Coordinated UAT with business partners, resolved the issues came up, helped team to identify relevant test data and managed status reporting metrics.

Environment: Agile, Requisite Pro, UML, Use Cases, Tableau, TFS, XML, Share Point, Jira, MS Visio, MS Excel.

Confidential, New Jersey

Role: Business Analyst/ Scrum Master

Responsibilities:

• Analyzed the Windstream BRD’s and current business processes to gain a better understanding of the project.
• Elicited requirements through requirement gathering sessions, JAD sessions, One-on-One meetings and Brainstorming sessions.
• Analyzed the gathered requirements using Gap Analysis and documented them into BRD and Work Request forms.
• Documented each client’s multiple applications into different BRD’s and different tech Specification documents (Work Request forms) for a clear view of the scope for both the business and the development and QA team.
• Conducted daily scrum status calls to gather the Team’s status as to what they did yesterday, what are they working on today and if they had any impediments and tried to escalate or help solve these impediments.
• Conducted scrum ceremonies like sprint Refinement sessions, Sprint Planning sessions and gave regular updates to the managers on the team’s progress.
• Developed and participated in multileveled, cross functional virtual teams to create systemic technical and managerial bests practiced responses to project conflicts, priorities and development challenges.
• Created reports, graphs, and tables used in abstracts for conferences and weekly meetings, in addition, the reports are used on conference calls with the off-shore staff to provide updates on the study and to impact management decisions.
• Conducted knowledge transfer sessions and meetings with the Developers and testers of the team for the team to understand the requirements better before they start working on them.
• Documented issues using Pivotal Tracker for rectification by the development team.
• Created User stories using JIRA to track the progress of the work being done.
• Worked as a liaison between the offshore developers and QA team and the onsite Business team.
• Worked with the QA team to help them understand the requirements and worked on writing the test cases for all these requirements.
• Communicated with the Project manager on a regular basis for Status Reporting, Issue Tracking and Resolution through status meeting.
• Actively participated in and independently initiate process improvement initiatives and ensure timely completion of projects.
• Serve as the key escalation point and line of team representative for enterprise infrastructure issues.
• Ran the print service scripts to see if the applications developed are working according to the requirements.

Environment: Powerstream, Agile, Business Analysis, JIRA, BRD’s, Work Request forms, MS Word, MS Excel, Putty, XML, Perl.

Confidential, Montvale, New Jersey

Business Analyst

Responsibilities:

• Performed technical evaluation of products and developed systems-related standards and procedures.
• Extensively worked in migration project - Migrating Teradata database on AIX server migration to LINUX server on AWS cloud.
• Creating a custom MS Dynamics Sales CRM solution, this also includes configuration, forms, workflow and plug-in.
• Involved in Agile Sprint planning meeting Performed CRM system administrating including Configure system wide settings, setting entity and global auditing, setting duplicate record detection roles and schedule detection jobs. Created the data-mapping document, identifying and noting the location of the tables, business rules and the transformation logics. Drafted the service level Agreements for the web services consumed.
• Performed Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data.
• Prepared Business Requirement Documents (BRD) and Functional Requirement Documents (FRD).
• Conducted Gap Analysis on the AS-IS and TO-BE business processes and technology; and identified potential pitfalls, risks, and issues.
• Employed UML methodology in creating UML diagrams and state diagrams, activity diagrams, business process and work flows.
• Organized the Joint application development (JAD) and scheduled the project review meetings. Presided and recorded the meetings as SCRIBE.
• Developed the Project draft and Work Break Structure (WBS)
• Conducted Functionality testing (FT), Integration testing (IT), Regression testing, and User acceptance testing (UAT) along with the QA.
• Initiated review meetings and brainstorming sessions to better analyze the client requirements.
• Worked with PM (project manager) to analyze the feasibility and cost benefit of potential solution options.
• Created and maintained RTM correlating the system requirements to functional requirements and then to test cases.
• Collaborated with the testing teams for test cases, test scripts planning, review and approval. Assisted testers in developing a variety of possible test scenarios and cases to ensure that the system being built is resilient.
• Co-ordinate and support business in defining and performing QA / User Acceptance Testing. Worked on SQL queries for testing and report/data validation.

Environment: Business Analysis, Agile Methodology, Teradata, Technical Project Management, MS Visio, MS Office Suite, MS Excel, Jira, Confluence.

Confidential, Raleigh, North Carolina

Business Analyst

Responsibilities:

• Performed the requirement analysis, impact analysis and documented BRD and FSD using Rational Requisite Pro.
• Used MDM tool to support Master Data Management by removing duplicates, standardizing data (Mass Maintaining), and incorporating rules to eliminate incorrect data and filter data as per requirements.
• Prioritized deliverables, identified gaps, tracked defects, defined software requirements, created artifacts for testing and development. Conducted GAP Analysis of “As-Is” ICD 9 and “To-Be” ICD 10 situations and represented the same on MS Visio.
• Involved in implementation and testing of Oracle Applications Financial R12 GL, AP, AR and CM modules, Configured GL, AP modules in R12 Environment. Working on Payables and Cash Management setups and issues.
• Gathered knowledge on HL7, HIPAA rules and regulations. Worked with senior management to create HR policies and procedures; recruit employees; create group benefits databases; and develop orientation, training and incentive programs.
• Keep current with employment law and HR regulations to ensure regulatory compliance.
• Extensive experience in Data Analysis, database modeling and development of Entity Relationship Diagrams (ERD), SQL, Data migration, Data mapping, ETL, OLTP/OLAP.
• Mapped all Chart of Accounts to report line items. Requested new accounts as required through DRM (Data Reference Management) system; mapped legal entities and consolidated them for reporting purpose.
• Analyzed business processes, requirements, and data necessary to provide detailed logic for ETL development.
• Produced detailed source-to-target mappings for data warehouse/data mart objects.
• Created UML diagrams- Use Case Diagrams, Activity Diagrams, Sequence Diagrams and ER Diagrams in MS Visio.
• Functional design and design review of Oracle Applications data conversions, interfaces, custom reports and applications.
• Setup the system to meet the desired business process and requirements based on knowledge about the Oracle Financials applications functionality and oracle Application Implementation methodologies.
• Worked on data conversion in AR, which includes mapping the data from legacy system to Oracle using the Loader and interface programs like Inbound and Outbound Interfaces like Customer.
• Documented the Traceability Matrix for tracing the Test Cases and requirements related to them.
• Supported development of UAT cycle test scripts, Review User Acceptance Test Plan (UATP) and attended walkthrough.
• Administered Salesforce CRM applications for Sales, Marketing, and Support Departments.
• Involved in creating multiple analytical reports, with varying degree of complexity.
• Recommended changes for system design, methods, procedures, policies and workflows affecting Medicare/Medicaid claims processing in compliance with government compliant processes like HIPAA/ EDI formats and accredited standards like ANSI.
• Managed the planning / test process for Medicare Part D Pharmacy Claims (PBM).
• Provided end user support on every aspect of SharePoint implementation.
• Analyzed, maintained and updated FAQ knowledge base in SharePoint for better data accuracy and timely data availability.

Environment: MS PowerPoint, Requisite Pro, Facets, Oracle 8i, Oracle Application R12, MS Visio, Adobe Dreamweaver, MS Excel, MS Access, Oracle, MDM, Clear Quest.

Confidential, Greensboro, North Carolina

Business Analyst

Responsibilities:

• Partnered with Compliance and Finance teams for requirements management from project initiation through implementation to empower technical teams to produce the best possible solutions.
• Created project processes and templates that allowed the project team to operate within a variant of Agile methodologies, while executive leadership required more traditional reporting.
• Developed and supported a Share point site, to allow the Compliance department to manage new Federal and State licensing and reporting requirements. Produced dashboards to graphically display progress associated with reporting requirements.
• Served as Scrum Master and managed the work backlog for the Business Analysis and Technical teams. Ensured that analysts and developers always had work in their queues using a newly constructed web site built specifically for this purpose.
• Identified systems of record for electronic documents generated as part of the normal course of business and documented procedures for accessing and downloading processes for use in a regulatory agency audit. Created a "Document Catalog" on the Compliance Share point site to operationalize the long-term management of the information.
• Performed project auditing with every iteration of work and created standards and checklists for the BA team to better understand documentation expectations and the enterprise project methodology.
• Worked with business supporters & technical supporters (QAs and Developers) to develop high quality Business Requirement Documentations & Functional Specification Documentations.
• Planned & defined system requirements into Narrative Use Cases and Use Case Scenarios.
• Assisted in development of training materials for new technology and process improvements. Provide training to users and user managers.
• Created and maintained RTM correlating the system requirements to functional requirements and then to test cases.
• Collaborated with the testing teams for test cases, test scripts planning, review and approval. Assisted testers in developing a variety of possible test scenarios and cases to ensure that the system being built is resilient.
• Co-ordinate and support business in defining and performing QA / User Acceptance Testing.
• Worked on SQL queries for testing and report/data validation.
• Worked on Master Data Management (MDM) for maintaining the customer information and also for the ETL rules to be applied.
• Performed all kinds of testing including system, integration, functional testing.
• Involved in both Manual and Automated testing at various phases of the project development whereby conducted User Acceptance Testing (UAT) and collaborated with the QA team to develop the test plans, test scenarios, test cases, test data to be used in testing.

Environment: Business Analysis, MDM, Agile Methodology, Technical Project Management, ALM