SUMMARY:

• Point of Sale industry professional with over 20 years experience managing the design, development, and deployment of hardware and software solutions for the Retail, Restaurant, and Grocery industries.
• Current knowledge of new innovations, front end operations, back office reporting functions, payment processing, and accounting procedures.
• Decisive Agile project manager with success in leading software development, QA, integrations, training, and support.
• Demonstrated ability to wear multiple hats and excel in diverse projects within the IT department.
• Throughout my career, I was perceived to be an expert in all POS products and services, while regularly called upon to defend the benefits in front of customers and partners.
• Designed and implemented Grocery, Retail, and Restaurant POS Solutions.
• 20 years experience as Retail Consultant, BA, PM, Architect, and Sales Executive.
• Managed and led large and small teams of Analysts, Project Managers, and Developers.
• Managed and performed deployments, service, and support of Retail solutions.
• Program / Project Management
• Requirement Analysis, definition and functional specs creation.
• Leading and coordinating project activities with multiple teams and integration points.
• Project Status Tracking and Reporting
• Issue and Risk tracking and management
• Budget, P&L, and Resource tracking
• Management of Design, Development, and Implementation process.
• Management of 3rd party service providers.
• Management of solution training and support
• Mobile and Kiosk solution design
• Defect Tracking
• Omnichannel Solution delivery across all platforms
• Payment platform architecture and tokenization delivery.
• Test case preparation and execution for System, Regression testing
• Executing/ Supporting UAT.
• Technical Writing (Manuals/System Specs)
• Management of pilot, deployment, and rollout planning.
• Agile and Waterfall knowledge and experience.
• Expert understanding of Retail, Grocery, and Restaurant POS solutions.
• Credit/Debit processing certification.
• Gap Analysis
• Loss Prevention solution design
• Addressed and implemented processes for change management.
• SDLC, JIRA, XML, MS Office and SharePoint.

PROFESSIONAL EXPERIENCE:

Confidential

Senior Technical Business Analyst / Architect

Responsibilities:

• Developed Functional Specifications for custom application development.
• Scoped and designed integration and tokenization specifications for new Payment provider.
• Implemented Vertex Tax engine and designed Tax Exempt processing functions.
• Developed test cases and scripts.
• Identified and documented gaps between current solution and Netsuite POS solution.
• Architect and analyst for design of several custom POS functions.

Confidential

Senior Project Manager

Responsibilities:

• Managing several integration points including Peoplesoft, MMS, and AJB processing.
• Managing team of 8 consisting of BA, offshore development, and technical consultant.
• Managing timeline, development, QA, SOW, Defects, and Risks.
• Thorough technical understanding of POS, Credit / Debit Processors, and all other integration points.
• Assessed and addressed impact of new implementation, while designing processes and documentation to reduce impact of change.

Confidential

Senior Project Manager

Responsibilities:

• Managed Project schedule, status reporting and project status meetings
• Managed end - to-end Implementation process including Project Kick-off, Scope Definition, Requirement documentation, Development, testing, implementation and user sign-off.
• Managed Oracle’s QA process and consulted with customer on their QA procedures.
• Managed entire Software Modification process from requirement definition to QA.
• Tracked and reported defect status
• Managed off-shore and on-shore software development.
• Created and managed timelines and budgets.
• Managed pilot and deployment procedures along with 3rd party service providers.

Confidential

Retail Business Analyst

Responsibilities:

• Collaborated and interfaced with project teams from Confidential, Sterling Commerce, Accenture and Deloitte
• Designed and documented service, support, and deployment policy and procedures.
• Managed Project schedule, status reporting and project status meetings
• Managed end-to-end Implementation process including Project Kick-off, Scope Definition, Requirement documentation, Development, testing, implementation and user sign-off.

Confidential

Director of Operations / Program Manager / Account Director

Responsibilities:

• Project and account manager for full life cycle of product launch for a startup, premier Confidential Business partner manufacturing a Loss Prevention Solution for the Retail Industry.
• Pre-sales technical expert along with managing business partners, 2 phase pilot analysis, integrations, business case presentations, training and rollouts. Designed and implemented hardware service, software support procedures and contract pricing matrixes. Clients included Kroger, SuperValu, and Giant Eagle stores.
• Program manager for 2 phase pilot of new loss prevention product for tier 1 retailers. Managed design improvements, deployment, training, data collection, and business case presentation to client’s executive committee; resulting in a $15 million contract for 1500 stores.
• Primary customer service and support contact for pilot and launch of new retail solution. Provided integration support for Confidential 4690 ACE, and consulted with customer’s IT departments on data formats, deployments, training and network requirements.

Owner / General Manager

Responsibilities:

• Lead architect and developer for several custom POS solutions utilizing Windows and Linux platforms.
• Expert at gathering customer’s requirements and developing, configuring and implementing solutions to meet customer’s demands. Thorough knowledge of integration of software into existing enterprise accounting and inventory solutions, along with data flow throughout the enterprise.
• Project lead responsibilities include: Developing schedules and timelines, defining scope and preparing documentation, resource allocation and management, determining success metrics, client sign-off, testing procedures, reporting designs, project costs and P&L.
• Also provided all analysis and programming as required.
• General Manager directing software development, field service, deployments, accounting, and sales departments. Developed yearly million dollar department budgets, secured financing, implemented pricing strategies, and designed business plans.
• Member of POS manufacturers and industry executive committees recommending and providing technical input for next generation solutions.
• Worked with NCR, DTS, TEC, and other software providers detailing challenges and recommending new design innovations.
• Developed criteria for POS product selection for over 10 years while evaluating solutions from Sharp and several other providers.
• Created comparison charts detailing solutions features, functions, serviceability, price, ongoing yearly costs and several other criteria necessary in evaluating systems for user ability, customization and longevity.