SUMMARY:

• 13+ years of progressive IT experience as a Business Analyst, Lead Business Analyst, Project/ Product Manager in the areas of Omni Channel, Digital Web, Ecommerce, Mobile Apps, ERP and CRM.
• Provided end - to-end numerous digital solutions for Web & Mobile Retail (Ecommerce: .com, Backend Management, Middleware, Third Party API Integrations), (LMS) sector
• Extensive experience on Single and Multivendor Ecommerce platform (B2C, B2B), Daily Deals & Reward platforms, Sales aggregator, Affiliated marketing, Enterprise solutions, Digital publishing, Coupon/Offer/Discount Management, Content Management System (CMS), Digital Marketing Solutions (SEO/ PPC), Order management & fulfillment, Warehouse & Inventory updates, Credit card processing, Payment & Email gateways, and Integration ERP, CRM, SOA, Middleware)
• Worked on Adobe AEM, Oracle ATG Suits, Drupal, Magento, OsCommerce, Salesforce Demandware Cloud (SFDC) platforms.
• Expertise in articulating needs and design a solution that can be delivered, Acted as liaison between various Teams - Technology, Support, and Business units.
• Facilitated Requirement Elicitations Techniques including JAD, Brainstorming Session, Workshop, Questionnaire, and worked on process improvement with As-Is and To-Be analysis.
• Documented Market Analysis, Functional Requirements, Business process/rules, Performed Gap Analysis, Feasibility study, Functional and Technical impacts, prioritized requirements/ scope of work, Sales proposals, SRS, FRD, BRD, MRD, User Manuals, Test Plans.
• Expert in diagraming Wireframes, Mockups, User Interface (UI) & User Experience (UX), Flow Diagrams, UML Diagrams, Business Process Mapping and Reengineering (BPM, BRP).
• Acted as product owner/scrum master and created Sprint plan, product backlog, epics. Extensively worked on creations and grooming user stories in Jira, Confluence.
• Maintain, prioritized, assess the user Stories and documented the acceptance criteria.
• Worked as Quality Analyst, created Test scripts, and Coordinated end-to end testing, UAT, and controlled Change management
• Strong leadership skills, managed global (onsite, offshore), virtual teams and cross functional teams in matrix organizational structure.

PROFESSIONAL STRENGTHS:

Core Competencies: Business Analysis, Project Management, Agile & Scrum Methodologies, Requirement Elicitation & Gathering, Joint Application Development (JAD) Sessions, Requirement Traceability Matrix (RTM), Documentation, User/Functional, QA & Acceptance Testing (UAT), Stakeholder Engagement, Business Process Mapping (BPM) & Reengineering (BPR)

Solution: Web Solutions, Mobile Applications, Online Marketing, CRM, and ERP

Technologies: Ecommerce (Carts, AEM, ATG) Web Development (SMS) & Mobile Tech, Java, LAMP, MEAN Stack, Oracle EBS, SQL, Open bravo, Sugar CRM, SAP, Moodle

CMS: Custom Content Management system PHP/.NET, Drupal, Joomla, WordPress

Mobile Platforms: iOS, Android Studio (basics)

Ecommerce Platform/Carts: Adobe Experience Manager (AEM), Oracle ATG, Drupal, Demandware-Salesforce Cloud (SFDC), Custom PHP/.NET, Pinnacle, osCommerce, Magento, WooCommerce

SEO Techniques: Search Engine optimization: Onsite SEO, Offsite SEO

SEM & SMM: Search Engine Marketing: PPC (AdWords), Campaign Management

Tools: Ms-Project, Basecamp, MS-Visio, JIRA, Ms- Office, SharePoint, Rational Requite Pro, Rational software Architect, Eclipse, Testing tools, Adobe Creative Suit

Projects & Business Documentation: Documentation, AS-IS & TO-BE, UML Diagrams, Wireframes, BRD, FSD, Project Charter, Business Scenarios, Technical Specification, Response to RFP, Proposals, Marketing Material, Business Presentations, SWOT analysis, Project Documentation (Charter, Plans, WBS, estimates, ROI analysis) BPM/R

PROFESSIONAL EXPERIENCE:

Confidential

Business Analyst

Responsibilities:

• Stakeholder engagement, Business process mapping and wireframe creations
• Implement Agile software deployment methodology and standards
• Create user Stories, product backlog
• Track progress and coordinate project activities
• Architect system designing and development
• Perform System testing
• Manage Stakeholder Engagement

Confidential, Hoboken, NJ

Business Analyst/ Project Manager

Responsibilities:

• Identified Stakeholder from cross functional departments and determined impact/ influence
• Managed stakeholder communication/ engagement Team(s): (Frontend).com, configurator, (Middleware) SOA, (Backend) Inventory, Fulfillment, Finance system, and Reporting.
• Gathered requirements, created and maintained on Jira (EPIC, Stories, Acceptance) and confluence
• Facilitated Estimation, Prioritization, Sprint planning, Change Control.
• Conducted daily scrum meeting/call and recorded minutes and engaged solutions.
• Supported offshore development activities, code deployments (Dev, QA, Prod environment)
• Acted as Quality Analyst and coordinated end to end Testing/UAT to receive business signoff.

Confidential, Chicago, Illinois

Sr. Business Analyst

Responsibilities:

• Engaged as BA to work with product owner and key stakeholders to elicit and capture requirements, and break down complex processes into workable units/ Epics/ User Stories.
• Extensively worked on creation and grooming of User Stories for McDonald’s Website (Global - US & other Markets), and Ecommerce Solution in Jira, Confluence.
• Facilitate business meeting to gather client/business point of view on Epics.
• Documented market research, process flow, requirements, wireframe, mockups, functional mapping of AEM components with market need (frontend implementations)
• Assisted QA team, performed UAT, test case, and clarifying requirements for the CMS/Ecommerce project to ensure complete coverage of requirements.
• Aggregate input from the CMS/Responsive Design project team, including development, QA, project management and Product Management, to support estimation/grooming sessions and sprint planning and review meetings.

Confidential, Iselin, NJ

Project Manager

Responsibilities:

• Responsible as a Scrum Master for the project and conduct scrum planning meetings, daily standup calls and retrospective meetings and ensured the status is updated regularly.
• Gathered Requirements, and created Functional Specification, UML diagram, Conducted Gap analysis, and assured specifications are understood and followed.
• Identified opportunities for continuous process improvements, propose and implement the same.
• Worked at various levels of business users to document requirements, review specifications, obtain approval, support UAT and post Production role out. Coordinate product design reviews to verify that design meets quality standards and functional/technical requirements.
• Planed and defined system requirements to Wire Frames with Use Case, Use Case Scenario and Use Case Narrative using the UML (Unified Modeling Language) methodologies.
• Proactively managed changes in project scope, identify potential issues, and devise contingency plans.

Confidential, Redbank, NJ

Sr. Business Analyst

Responsibilities:

• Led Requirement Gathering, and Documented Functional Specification, Requirement Traceability Matrix, Business Plan, Project Management Plan, Created GUI, Interface and Screen Designs- Wireframes, Mockup.
• Defined Specifications (Functional, Technical, Non-functional), and Aligned the Business strategies.
• Performed GAP analysis and assess As-Is processes through user interviews, research, data collection and analysis, design and evaluation of To-Be process solutions.
• Analyzed & researched various Ecommerce & Social media platform, classified & listing portals.

Confidential

Sr. Business Analyst, Manager

Tools: & Technologies: Rational RequisitePro, Relational Software Architect (RSA), Ms-Project, Ms-Visio, LMS - Sakai, Moodle, Blackboard

Responsibilities:

• Led Business Analysis & Projects Management from Project Initiation, Planning, Execution, Monitoring & Control, and Client Communication with the Project documentation creation to updates.
• Oversight of Product & Service Line Projects, with Project Planning, Management, Client Communication, involved in blue print of ‘Knowledge Governance Management System’ including sub projects definition, testing,, implementation and support of system requirements.
• Managed team of 15 persons (developers, business analysts, network administrators), with focus on delivery & implementation, touch points with sales, technical designers, and management.
• Created and maintained project controls such as work assignments, status reports, issues and risk logs, change registers, budget and cost plans.
• Created numerous UML Diagrams, BPM: Design, Modeling, Optimization, Reengineering and document Software Requirement Specification, create Data Flow and Object Modeling, Case Analysis, Workflow Analysis, and Functional Decomposition Analysis.
• Used Relational Requisite Pro, Rational software Architect for SRS development & Reverse Engineering. Used methodologies such as Waterfall, Rational Unified Process, Agile/Scrum,
• Assisted sales team for opportunity assessment and RFP/ Response/Tenders Phase.

Confidential

Sr. Business Analyst

Responsibilities:

• Engaged as a Business Analyst, Product Manager in development of Enterprise Ecommerce platform software - Oorjit.com, that offers ready-to-use single (B2C) & multivendor (B2B) Ecommerce solution/portals, daily deals & reward, sales aggregator, affiliated marketing, coupon/discount management. Played key role in ideation, R&D, requirement gathering, product management, quality analysis, version updates. Documented business cases, VOC, process flow, UML diagrams, functional requirements for custom solutions. Also managed project plans, scope, cost, schedule and quality.
• Involved in Products Ideation, Conceptualization, Research, Product Strategy, Competitor Analysis, HLD, Wireframe, Quality Analysis, Marketing, Product Demonstration, Sales, & Support.
• Acted as a liaison between business and technical staff to articulate needs, issues and concerns
• Conducted requirements elicitation and discovery of complex accounting and forecasting process using a combination of interviews, brainstorming & JAD to model a global, high performance-high availability solution, Worked on Waterfall & agile software development methods.
• Headed team of Designers, Developers, SEO/SEM/SMO Analysts, Content Developer, and Sales. Manage daily meetings and discussed Progress and Action Items.