SUMMARY

• 9+ Years of professional IT experience. 5+ Years of Scrum Master experience. Focused on Agile Methodologies, Cloud solutions, Big Data Analysis, Business Intelligence, Business Analysis, System Analysis, Salesforce.
• Certified Professional Scrum Product Owner (PSPO), PMI Agile Certified Practitioner (PMI - ACP); demonstrated skills in agile practices, tools and techniques: Kanban, Lean, Scrum, Stakeholder Engagement, Team performance, Adaptive planning, Problem Detection and Resolution, Agile Mindset, Servant Leadership, Continuous Improvements.
• Led 5+ Scrum teams, Sr. Scrum Master for 5 project go lives, Trained multiple scrum teams.
• Efficiency in Java8.0 Micro services, spring boot, SAP BPC/AO, FIORI, Tableau, Qlik Sense, Salesforce, Hyperion.
• Handling BA projects Cloud enabled CRM Solutions, Big Data, Financial BI domains.
• Coordinated Agile/Scrum sessions, User Stories, Task delegation, Project management.
• Proficient in Test Driven Development (TDD) and Acceptance Test Driven Development (ATDD) approach.
• Effectively Lead JAD sessions between IT team members and Business.
• Created Business Requirements Document (BRD), Functional Requirements Document and Technical Requirements Document.
• Process Improvement, Enhancements, Business process designing.
• Process Documentation LOB’s, User Stories, Define and Evaluate complete process.
• Worked with Subject Matter Experts (“SMEs”) and stakeholders to achieve deliverables.
• Proficient in developing Use Cases, Diagrams (Activity, Sequence, Collaboration).
• Query databases, analyze worksheets, study reports, SQL queries for QA testing.
• Experience using Project and Portfolio management (PPM) platform such as Clarity.
• Domain knowledge in Pharmacy, Insurance, Health Care, Finance/Banking, Retail.
• Provided strategic insights for enhancing Line of services to senior management.
• In depth knowledge of SDLC using various methodologies like Agile, Waterfall, RUP.
• Proficient with IT Security and Compliance: Sarbanes Oxley, HIPAA, and Privacy Laws.
• Extensive experience in GAP Analysis, SWOT Analysis, Financial Statement Analysis.

TECHNICAL SKILLS

BIG DATA: Hadoop, Hive, Pig, Scoop, Flume, Oozie, Yarn, Scala

Databases: MS Access, Oracle, MS SQL Server

Operating Systems: Windows 7, Mac, Unix, Linux

Software: Salesforce, MS Project, MS Visio, MS Excel, Word, Power point

BI& CM Tools: Hyperion Essbase, Planning, SAP BPC 1709, SharePoint, QLIK, Tableau, Java 8, Version One, JIRA

PROFESSIONAL EXPERIENCE

Confidential

Sr. Scrum Master / Product Owner

Responsibilities:

• Perform duties of Sr. Scrum Master/Product Owner for Confidential services across global delivery .
• Coached client Product Owner and Confidential teams on Agile/ SAFe best practices .
• Assisted Product Manager, Product Owner in refining product backlog and assigning priority.
• Acted as Product Owner in the absence of client Product Owner.
• Core Implementation of Location EFS for three service applications ( Admin, Identifier,Location Command )
• Currently handling two SCRUM teams (Prodigies, Nuggets), following SAFE best practices.
• Coordinated work with RTE to help manage risks and ensure value delivery in each PI (Product Increment).
• Manage onsite and offshore teams in design and development of RESTFUL services .
• Work with development teams in sprint backlog creation; story sizing, Definition of Done, Capacity planning, resources aligned for next PI’s.
• Created user stories and acceptance criteria as an acting Product Owner.
• Managed 3 Scrum teams, Handle 90 plus team members across globe, Handle Scrum activities efficiently.
• Facilitate and organize, sprint planning , sprint grooming , sprint demos , Enterprise wide KT sessions.
• Delivery 100% each sprin t, Performance enhanced output in each cycle.
• Conflict resolution,team management, coached agile teams towards 100% objective completion.
• Devops; CI/CD process approach towards development/enhancement into move to production.
• Enforced Kanban usage, cutting cycle time 35% and increasing productivity.
• Experience working with distributed teams across globe.
• Proficient knowledge with Confidential workflow, tool Version1.
• Provide functional leadership for Enterprise Agile Transformation.
• Key focus on Task completion, Task follow-up, project budget savings.
• Work closely with Project management, Business stakeholders, IT, QA Teams.

Confidential

Sr. Scrum Master

Responsibilities:

• Perform duties of Scrum Master / Lead Business Analyst for SAP BPC AO Embedded.
• Enforced Kanban usage, cutting cycle time 25% and increasing productivity.
• Experience in working for a Co-located team., SAP Project Coordination.
• Proficient knowledge with SAP workflow, tools like TP on demand, JIRA.
• SAP AO 2.7, debugging, optimization, testing coordination, agile tasks.
• Provide functional leadership for Enterprise Agile Transformation.
• Key focus on Task completion, Task follow-up, project budget savings.
• Work closely with Project management, Business stakeholders, IT teams.
• Coach and mentor stakeholders on their respective agile responsibilities.
• Coordinate development, business teams to deliver projects.
• Effectively remove impediments to team progress.
• Act as a mentor to team members for agile methodology, work with stakeholders to understand business process.
• Design new and re-engineer existing business processes procedures; monitor Issues.
• Effectively coordinate and participate in meetings with cross-functional teams to develop, implement strategies; evaluate, train team members; utilize Agile, Scrum, Kanban, etc.

Confidential

Sr. IT Business Analyst/ Scrum Master

Responsibilities:

• Lead high performing Scrum team toward delivery goals using agile practices and coordinated information with other non-scrum teams involved in the project.
• Facilitated core agile meetings (Sprint Planning, Daily Stand-up, Backlog refinement, Retrospective).
• Lead End-to-End functional, non-functional, technical requirement gathering.
• Transform business requirements and transfer business needs into Salesforce requirements.
• High Level Requirements Gathering- Functional, Technical with 3 business units (Legal, Procurement, Finance, Growth)
• Mapping of applicable data sets for “IntelliContract” - current CLM System.
• Data mapping of Contract Database of 2012 and CRF - Client Relations form
• Worked on Salesforce configuration and mapped applicable data sets:
• Salesforce Objects - Accounts, Opportunity, In Request, In Contract
• Daily administration and support of Salesforce application
• Communicate system changes to development team through JIRA Process.
• Created customized Salesforce reports and dashboards, report security and data validation.
• Salesforce data import to import/export/insert/upsert mass data records.
• Created combined matrix of applicable data sets to move during Implementation (Phase1)
• Deep Dive requirement gathering w/ finance for multiple line services; Centers, BUCA, CareAdvantage, CareDirect, College Coach, EdAssist.
• Deep Dive requirement gathering w/ Legal; Centers, BUCA, CareAdvantage, CareDirect, College Coach, EdAssist.
• Business process documentation and Redesigning, Evaluate process, Align standards, Work with internal teams in finalizing the process documentation.
• Effectively worked with Project Manager and Creating User stories/tasks during for each phase (Trello.com).
• Created Process flow diagrams for ECLM project.
• Deep Dive requirement gathering w/Growth and Operations.
• In depth Analysis of CPQ functionalities to be added as a solution to accelerate invoicing, billing and signing process.
• Complete Data requirements.
• Complete Nonfunctional requirements:
• Security Requirements
• Protected Information
• Infrastructure Environments
• Disaster recovery
• SOX Controls
• Final approval of LOB cross functional workflows (Legal, Finance, Procurement, Growth)
• High level Use Case Matrix for client and vendor contracts.
• Effectively participated in demos and vendor scoring for Apttus, CLM Matrix, Conga Novatus.
• Worked with vendor as primary contact to define To-Be process and liaison between teams.

Confidential

Responsibilities:

• Scrum Master for Qlik Sense dashboard reporting project.
• Lead Agile/Scrum development, User Story/Task creation, maintenance, follow-ups.
• Lead, arrange, and facilitate/participate in key Agile rituals including, daily stand-ups, reviews, retrospectives, grooming, sprint & release planning.
• Participant of Core committee meetings and updated management on teams progress via information radiators.
• Primary Liaison between Product Owner, IT Development, Project Management.
• Responsible for supporting and coaching the Product Owner on Agile/Scrum practices.
• Applied Test Driven Development (TDD) approach.
• Created Backlog list of User Stories and prioritized based on value.
• Estimated User stories through Agile estimation technique; Wideband Delphi.
• Build Project roadmap for project's goals and deliverables presented on a timeline.
• Created User stories/tasks during SCRUM for each phase- Planned, In Analysis, In Dev, In Testing, In UAT using Kanban; Target Process (tpondemand.com)
• Estimated No. of Iterations, ROI%, Total cycle time, Priority of features, Process Cycle Efficiency, Throughput.
• Created Kano Model to check satisfaction level of customers.
• Performed Risk Based Spikes, Created and Monitored Risk Adjusted Backlog (Risk Board).
• Finalize all the KPI’s with approvals on Business & Technical definitions.
• Finalized BRD & Signed off for the business requirements.
• Mapped validation sources for testing team.
• Elicit, Coordinate Product Owner requirements for UI/UX.
• JAD sessions with Director of User Experience, Product Owner and Business Owner.
• Worked with Salesforce team on QLIK Sense integration with Salesforce to display Dashboards via Community.
• Worked on QLIK Application Security to Access dashboards / UI Object Level access.
• Elicit, Defined, Documented Security Requirements and User Access Requirements.