QA Analyst / Sr. QA Engineer Resume Bozeman MT - Hire IT People

SUMMARY

Experienced and highly effective Quality Assurance Analyst / Business Analyst with strong background in all aspects of the software development and testing life cycles (SDLC, STLC) as well as Agile Scrum methodology.

PROFESSIONAL EXPERIENCE

Confidential, Bozeman MT

QA Analyst / Sr. QA Engineer

Responsibilities:

Created test plans and cases, defined data needed, and executed tests on multiple platforms.
Documented and tracked defects. Provided comprehensive backup and ensured complete and timely resolution.
Experienced working in fast - paced, Agile Scrum environment. Participated in sprint planning, kickoff, review, and retrospective meetings.
Supported quarterly releases of new features and bi-monthly releases of service packs/hot fixes.
Worked closely with Development on new features to identify issues prior to testing to facilitate on-time docking.
Used multitude of testing methodologies including: Exploratory, Functional, Integration, Performance, Regression, Acceptance.
Utilized full range of tools for debugging, scripting, slow connection testing, etc. that include: Fiddler, Clumsy, Chrome DevTools, IntelliJ, Visual Studio, and TestPartner.
Performed back-end testing using SQL queries.
Monitored automated test scripts output for product and environment issues.
Created documentation for QA testers on processes and procedures.
Improved testing efficiency by developing base testing datasets.
Extensive experience with Confidential Service Cloud web-based and client/server Customer Relationship Management (CRM) functionality.
Suggested product enhancements resulting from researching customer submitted bugs/defects.

Confidential, Manchester NH

Business System Analyst / Document Management Mgr.

Responsibilities:

Ensured systems met business requirements at the regional and enterprise level.
Liaison between IT and business units (Claims, Customer Service, Enrollment) as requirements analyst, and testing/implementation lead for new systems, enhancements, and modifications.
Created and maintained documentation for business acceptance criteria, test case criteria, and test plans.
Project Lead on development and deployment of business processes for supporting, monitoring, and ensuring compliance with industry laws and regulations (Prompt Pay, HIPAA).
Managed the Document Management team (25), resources, and functions of document management in support of Claims, Customer Service, and Enrollment.