SUMMARY

• A Senior Business analyst with 10+ years gathering and documenting requirements using various methods and tools to communicate requirements to all levels of an organization, with experience working with B2B and B2C customers.
• A business analyst with a successful track record building relationships with customers, business, and IT that shows the ability to communicate effectively with both the business and technical communities, who has an understanding of the business process who is able to communicate with business and developers, and can quickly assess the needs of business, evaluate the best output, and gather customer requirements then translate the business needs into IT requirements.
• Extensive e xperienced in all phases of software development life cycle (SDLC), 5 + years Agile, SCRUM, and Waterfall framework/methodologies, UAT, regression testing, ERP, CRM Website creation, and Ecommerce online marketplaces. 10 years experience across multiple industries developing mid to large size solutions, with established companies, small companies, and start - up companies.
• Develop, preparing analyst of reports for management, customers, and internal business units
• Developing Process Mapping, created process /workflows and BA Artifacts, develop user cases by persona, perform Fit Gap Analysis
• 20 years functional CRM analyst and implementation experience for: Salesforce.com, Microsoft Dynamics, HubSpot, and home grown CRM
• Understanding revenue cycle process with experience managing, and creating budgets over $300,000.00
• Development of functional requirement documents, KPI’s user stories, Epics, training documents
• Test plan development and execution for UAT, Regression and Data testing, Online Cloud Ecommerce and E-Procurement
• Scrum Master, Product owner, and cross functional team member, facilitate Scrum meetings
• Developed and executed training material, job aids, KPI, Dashboards & Scoreboards, and other support documentation
• Over 5 years in experience working with Marketing, and Digital Marketing
• Project Management for many different projects, Involved in all stages, initiating, plan scope, plan cost, managing project work, Monitoring and control, Identifying risk, and closing the project
• Subject Matter Expert (SME) Business Analyst for Report Analyst, CRM, ERP, Point of Sale (POS), Commissions
• Experience working with on-shore and off-shore development teams
• Troubleshooting technical applications such as Proprietary, Microsoft applications: Excel, Word, Office 365, CRM

TECHNICAL SKILLS

• Microsoft Dynamics CRM
• Salesforce.com
• HubSpot
• Cognos
• Lawson
• ClickDimensions
• Oracle EBS
• MS Productivity Tools: Word
• Excel - Excel Pivot tables
• Vlookup
• Power Point
• JIRA
• Google Docs
• Disaster Recovery
• SharePoint
• Drop Box
• Office 365
• AS/400
• Scribe
• Trello
• VISIO
• PeopleSoft
• Hyperion
• Microsoft GP (Great Planes)
• Microsoft AX
• ERP
• Wire Frames
• PeopleSoft
• WrokDay

PROFESSIONAL EXPERIENCE

Confidential, Itasca, IL

Senior Business Analyst Sales Consultant

Responsibilities:

• Agile and Scrum coaching.
• Lean Six Sigma coaching.
• Advised inside Sales and sales operations on Salesforce.com processes and how they might want to use it for sales and commission reporting.
• Developed and distributed Point of Sales (POS), Sales, and Commission reports to Sales Management Teams.
• Developed documentation and implemented new process for sales, commissions, and finance analyst.

Confidential

Business Analyst

Responsibilities:

• Identified technology needs for Agile Testing new customers.
• Developed reports that translated business needs to marketing and sales creating customer cases using persona.
• Work with pre-sales management teams to develop pre-sales presentations to Agile Testing clients groups.

Confidential, Chicago IL

Business Analyst

Responsibilities:

• Part of the project team to introduce, implement, onboard, and train a software solution for E-procurement/e-Commerce parts of 17,000 customers in 9 months.
• Developed and streamlined process for Microsoft CRM case creation project which, the business process saved 75% in their daily activities.
• Work with users (product manager, and sales) to identify and create an online marketplace, which enabled the sales managers to promote our solutions to clients and increase revenue. In charge of $120,000.00 annual budget for this project.
• Assisted in supporting including troubleshooting online self service portal.
• Developed, analyzed, trained, and identified issues, and designing sales reports with Microsoft Dynamics CRM, SQL, and Excel pivot tables to measure sales performance, which enabled them to increase revenue.
• Trained business managers how to use Microsoft Dynamics CRM and read sales reports.
• Scrum Master for a Client Service Group, coached team members on processes mythology and how to engage business partners, helped team self manage, get through conflicts, and moved impediments.
• Product Owner/Liaison between business, project management team, product management team, and customer.
• Part of the SDLC (Software Development Life Cycle) translating customer needs to the development team. Using Agile software upgrades were done within a 2 to 4 week sprint.
• Coached team members on processes mythology and how to engage business partners.
• Created Process Mapping for new group.

Confidential, Chicago IL

Business Analyst

Responsibilities:

• Defined and documented business processes from marketing and sales. Which enabled the sales group to bring attention to the company
• Developed and implemented account relationship tools using Salesforce.com and Excel which included the development of marketing e-mails, and call scripts for communicating services to Executives and Management teams. This increased the customer base by 20%.
• Identified technology needs for new, and existing customers through business research, cold calling, and finding RFP’s. This increased Business Development Executives client relationships, pipelines, and revenue goals to 80%.

Confidential

Business Analyst

Responsibilities:

• Launched, and managed groups. Responsible for working with cross functional teams to create procedures, write documentation, and coaching team members.
• Spearheaded the creation of department standard operating procedures customer retention rules, and regulations. This enabled the team to succeed in retaining customers, bring in revenue, and work with cross functional teams.
• Developed business procedures for internal project using Oracle EBS and faxing desktop application. This improved faxing procedure from 3 days to 1 day.
• Group Leader project manager for monthly client report mailings which went out to 10,000 customers, coordinated employee resources to achieve timely goals.
• Part of a User Acceptance Testing (UAT) team member working on implementing Oracle EBS. This helped the implementation finish on time.
• User Acceptance Tester (UAT) for monthly proprietary software upgrades.
• Spearheaded a regression testing team for projects creating script documentation, and processes that brought projects in before the deadline date.
• Mentored and trained team employees within sales, technical support, and technology group on CRM applications and procedures, allowing people to effectively understand applications and utilize internal department, and company process. This resulted in timely and efficient client services.
• Developed and implemented test plans, scripts, tools using detailed business process.
• Worked with business technology and developers to identify the appropriate data for testing, and prepared the data for test cases. Enabling me to bring a project to fruition 1 week earlier than projected.
• Developed proprietary software test procedures to conduct regression testing on software upgrades.
• Responsible for UAT (user acceptance testing) for proprietary application on a monthly basis.