PROFESSIONAL SUMMARY

• Information technology professional with over 20 years of industry experience.
• Over 15 years experience as a Project Manager.
• Project Manager experience includes:
• Quickly establishing rapport with all project members and business partners;
• Six years experience managing large system projects that involved multiple departments, divisions, and localities. On one project, had over 30 business specialists who were stakeholders in the project.
• Defining system’s scope and project objectives, then defining the role and function of each resource needed on the project;
• Developing project plans in Microsoft Project as well as resource allocations and budgets and updating them throughout the project to reflect the project’s actual status compared to the baseline. The largest budget I managed was $9 million for 14 different technology projects.
• Motivating team members by making sure they all understand the high-level project objective and how their part contributes to the project’s success;
• Directing and monitoring the work team members, as well as leading technology staff;
• Demonstrating strong organizational skills by ensuring the project is on track regarding scope, schedule, and budget;
• Executing projects within a well-defined SDLC, whether it is Agile, RUP, or variations of waterfall/SDLC;
• Demonstrating my strong writing skills by writing clear and concise status reports;
• Acting as the liaison between the business partners and technology because my verbal skills allow me to translate technical vernacular into business terms;
• Creating and giving presentations to all levels of management including the CIO;
• Conducting effective meetings by always having a meeting purpose and an agenda sent out before the meeting;
• Demonstrating my strong analytical, problem solving, and follow-through skills by following and assisting in issue resolution and mitigating any project risks;
• Acting as the liaison amongst business partners, technical team members, and other project teams whose scope may overlap or leave gaps in the full solution;
• Proven track record to manage both short duration and long-term projects on time, within budget, with optimized scope and quality.

SOFT SKILLS

I am an energetic, self-starter who:

• Thrives when working in a dynamic, fast-paced project environment;
• Is a high performer, who consistently exceeds expectations;
• Is extremely organized and detail-oriented;
• Multi-tasks and adjust priorities as warranted;
• Is results-oriented with a strong customer focus;
• Works well in a team environment;

PROJECT EXPERIENCE

Confidential, (June 2009 – December 2009)
Provided consulting services for the website, which facilitates the creation of charity circles. As a Business Analyst, responsible for creating the draft of all legal documents needed on the website. Gathered requirements for the legal documents via extensive research on the Internet. Analyzed the requirements to those that were applicable to the website. Created the five legal documents for review by the website’s attorney. Created use cases for the legal requirements. Reviewed and provided feedback on use cases developed by others.

Confidential, (November 2008 – February 2009)
Provided consulting services on a project to develop an application from which the bank will share in revenue generation with contracted partners. Asked to take over the Project Manager role on a project that was in jeopardy of not meeting its delivery date. Secured appropriate resources, managed the project plan, and documented and managed the issue, change, and risk management plans. Informed the stakeholders of the project’s status through clear and concise progress reports. As the Business Analyst, quickly established an excellent and lasting rapport with the business partners and technical team. Planned and facilitated sessions to elicit both functional and non-functional requirements. Through progressive elaboration of requirements, analyzed, defined and documented the business requirements. The project was delivered on time per the contractual agreement.

Confidential, (July 2008 – October 2008)
Provided consulting services working as the Lead Business Analyst with three direct reports on the project to develop a data warehouse for retail sales reporting and trend analysis. Quickly established a rapport with both the technology and business partners at all levels by striving to earn their respect and form an alliance. Planned and led requirement elicitation sessions with the business partners. Mentored a team of 3 junior business analysts by providing individualized guidance on best practices and standards for eliciting and managing business requirements and creating use cases. Critiqued business requirements and use cases.

Confidential, (November 2006 – June 2008)
Provided consulting services for a large regional bank surrounding their AML/BSA initiative. This project was a pilot for the Agile methodology. Planned and facilitated meetings to obtain consensus on the process for implementing monthly releases. Documented the agreed upon process using Visio. As the QA Manager, responsible for training testers on testing techniques, ensuring test cases covered all the business requirements, ensuring all test data was created, and scheduling the test times. As the Release Manager, built relationships to ensure that the monthly software releases were of high quality. As the Organization Change Management Leader, responsible for meeting with the business partners to keep them informed, developing test cases for the end users to test the application, and creating training materials.

Confidential, (November 2005 – November 2006)
Provided consulting services to standardize their client proposal presentations. Performed the duties of the Project Manager, Business Analyst, QA Tester, and Implementation Manager. As the Operations Change Manager, developed training materials and conducted classes to train the end users.

Confidential, (May 2005 – November 2005)
Provided consulting services for the Small Business Managed Assets and Recovery Group on a project to record contacts and actions taken for customer accounts assigned to these two groups. As the Quality Assurance Lead, mapped requirements to test scripts to ensure all requirements were tested. Developed the test script and test case format. Developed tracking document for progress of test script execution and results of testing. As the Organizational Change Manager, developed and taught the training course for the system users in multiple states.

Confidential, (May 2005 – November 2005)
Provided consulting services for a personalized and on-demand communications provider. As a Business Analyst, met with the client for requirements elicitation, assisted with the prototype development and testing, and provided website usability expertise.

Confidential, (November 2004 – April 2005)
Provided consulting services as a Business Analyst on the project to develop an Enterprise Data Warehouse (EDW) from which reports will be created. Researched and documented the agency and policy data requirements for the EDW. Developed and managed a Statement of Work to have an existing reporting system’s business rules documented. Gathered detailed business requirements for the new Agency Production Record report. Presented the requirements to and obtained approval for them from senior management of the commercial, surety, and personal insurance lines of business. These detailed requirements were reviewed with the team’s developers.

Confidential,1990 – March 2003
Electronic Signatures: Directed the development strategy for using electronic signatures. Managed Rational Unified Process’ (RUP) Inception Phase for implementing electronic signatures for online student loan applications. Involved in the development of the electronic signature process flow, business requirements, storyboard, and business case. Gained consensus for the electronic signature process from numerous support groups such as Legal, Compliance, Technology and Financial Risk Management, Corporate and Information Security. Represented the Bank’s lines of business in the vendor search for authentication software.

Universal Online Product Application: Created the roadmap stand-alone online product applications to one universal online application that allows customers to apply for multiple products at one time with no redundant data entry. The plan included interfaces and upgrades to back-end systems and business procedures to satisfy the faster expectations of the Internet user. Successfully managed the project to develop the universal online product application and multiple projects to upgrade interfacing back-end systems and business procedures.

Online Banking and Investing: Asked to take over the Business Project Manager role on a project that was in a yellow status (based on the traffic light status system). Quickly completed a people, process, and technology assessment of the project. As a result, realigned resources and tweaked a few processes. Led a core team of five business professionals and an extended team of over 30 banking specialists. Partnered with Key’s technology organization to manage the scope and delivery of this service. The project was in a green status within three weeks. Key’s Online Banking and Investing project was implemented on schedule, within budget and with optimized scope and quality.

Online Email Management: Managed the entire life cycle of the Online Email Management system that integrated incoming customer email from multiple sources into one database. Developed test plans and coordinated user acceptance testing. Worked extensively with the Customer Service areas to ensure that procedures were developed and training on the use of the system took place. Two years after implementation, email volume had tripled, productivity rose, and aggressive service levels were achieved with no increase in staff.

Customer Service Systems: managed the 5-month testing effort of integrating KeyBank’s legacy systems into Society’s client-server, front-end customer service system. Developed the testing methodology, defect tracking, and reporting processes. Incorporated process improvement techniques to enhance each successive testing cycle. Coordinated testing requirements with over a dozen interfacing systems.

EXPERIENCE
SNAPSHOT

Industries

• Banking
• Electronic Commerce
• Energy
• Insurance
• Internet
• Manufacturing
• Marketing

Technical
Specialization

• Project Management
• Business Analysis
• Quality Assurance / Testing Management
• Process Analysis & Definition
• Requirements Analysis & Definition
• Implementation Management
• Engagement Mgmt
• Organization Change Management
• Training Course Development & Execution
• Team Management
• Microsoft Office

Training

• Agile Methodology
• Project Management
• RUP Methodology

Education

• B. S., Business Administration