SUMMARY

• 7 years of experience as Business Analyst with proven skills in eliciting, analyzing, documenting the requirement for business process, policies and information system.
• Hands on experience in different domain areas like Health care, Finance, Banking, Telecom, Retail, and Ecommerce which includes experience with market leading tools Quality Center 9,10 /ALM,QTP/UFT 11.5, Version 1,JIRA, IBM Rational in automation and manual testing and management skills.
• Experience in different Data Modelling tools like AXURE RP8, STAR UML, Drawing I.0, Dia and MS VIZIO 2016, lucid chart, Visual paradigm.
• Experienced in using defect tracking Tools like Quality Center10, Clear Quest, Bugzilla, and Jira.
• Expert proficiency with the Microsoft Office Suite, Page Maker, Coral Draw.
• Experience in projects based on Agile and Waterfall Methodologies.
• Experience in conducting GAP analysis, User Acceptance Testing (UAT), SWOT analysis, Impact Analysis, Cost benefit analysis, Process Modeling, Business Process Re - Engineering and ROI analysis.
• Proficient in interacting with Stakeholders, Subject Matter Experts (SMEs), System Analysts and Technical team with excellent communication and interpersonal skills.
• Knowledge in Health Care Terms such as HMO, PPO, HIPAA, NASCO (BCBS specific) and COBRA, Pharmacy, PBI Laws, PBM.
• Familiarity with different HIPPA EDI transaction like 270,271,276,277,278,835,837,820, 834 etc.
• Designed and reviewed FSD, BRD, SRS and created Traceability Matrix.
• Gathered and analyzed requirement for HIPAA 5010 and ICD 10 changes.
• Experience in Data mapping, logical data modeling, used SQL queries to filter data within the Oracle and MySQL.
• Knowledge of ETL tool Informatica, Selenium Web Driver, and VB script and java language.
• Acquainted with concepts of Data warehousing, OLAP, OLTP, Data Mart, Star schema, snow flex schema, Data mining, SCD1and SCD2 etc.
• Exposure to Mobile testing applications .
• Knowledge in SharePoint and Team site Content Management system.
• Experience in Web Services testing using Rest, SOAP, and good understanding of JavaScript, HTML and XML.
• Knowledge of X12 format, implementation guide and companion guide, clearing house.
• Knowledge of EHR, CEHRT, DPH, PBHR, HITECH BILL, HL7, PBR etc.
• Well acquainted in Release Management, Enterprise, analysis, Change, Request management.
• Well versed in different management scenarios like Change Control, Quality Assurance, Defect Tracking, System Integration and Scheduling.
• Experienced in training and mentoring team members with product knowledge and business processes.
• Outstanding organizational skills including ability to multitask, prioritize, and manage complex issues.
• Good Team player, good analytical skills, problem solving skills, communication skills, quick learner.
• Can speak, write and read in English, Bengali, and Hindi.
• Knowledge of ISO, Six Sigma and CMM standards.
• Well acquainted with the all the features of the ECM which includes taxonomies, auditing, workflow controls, security mechanism and its functionalities.
• Good knowledge of ECM major component that is capture, manage, store and preserve.

TECHNICAL SKILLS

Model worked: Waterfall, Agile.

Browsers: Internet explorer, Mozilla, Firefox, Google, Chrome, Safari

Databases: My SQL, SQL Server and Oracle, DB2.

Tools: Selenium Web Driver, Toad, Selenium IDE,, HP Quality Center 9.0/ALM, Test Director, Bugzilla, Eclipse, QTP/UFT, Rest, postman, SOAP UI Pro, Load runner 8.0, Jira, Bugzilla, See Test, Device Anywhere, Perfecto.

Web Technologies: HTML, XML,REST web services, SOAP, CSS, Java Script

Languages/ Framework: Java, VB Scripting, Test ng, Junit, selenium

OS: Windows, Unix OS.10,Android,ios Expert in Microsoft suite.

Visual Modeling Tools: Visio 2013, Dia, Star Uml, Lucid chart, Axure RP8, Draw.i0.

PROFESSIONAL EXPERIENCE

Business Analyst / Product owner

Confidential

Responsibilities:

• Co-ordinate with the client and the offshore team on a daily basis to make sure the development is done correctly as per the clients need.
• Created competitor’s analysis document in the creative phase.
• Prioritized the product backlog and created feature list.
• Make sure all the deliverables like user stories, NFR (non-functional requirements, CMS requirements are signed within the time frame so that the development can start on time.
• Created the epics, user stories, acceptance criteria in JIRA and uploaded in confluence for group collaboration.
• Prepared storyboarding demo scripts and also created walkthrough defect document.
• Documented CMS requirement and updated product content in CMS.
• Created spreadsheet document for SEO tags and google analytics
• Created clarification tracker matrix to track the questions as per cadences to get issues resolved.

Environment: Agile, SQL, MS-Office, Outlook, UAT, production, stage, Confluence, Jira, Acquia, Drupal 8, Google analytics, SEO tags, Pardot, Bit bucket Acquia.

Business Analyst / Scrum master

Confidential

Responsibilities:

• Track the progress of the team by controlling the board in GitHub. Prioritize the requirement in the product backlog.
• Created use case document.
• Track the requirements in the Asana tool and communicated with the team on the progress of the issue till done.
• Created Sop document for the support team operation, product operational manual.
• Created Demo scripts, also send out weekly status report.
• Gathered Business analytical requirements using pie chart pivot table.
• Created different UML diagrams using Visio.
• Gathered daily status of the work done from the team, assign tickets to the team members on the issues in GitHub board. Validated the issues after the QA is done and close the issue and put it to done.
• Send out the Weekly status report to the team.
• Act as a scribe in the review meeting and discuss the issues with the team whatever feedback gathered from the clients.
• Run the daily scrum calls, responsible for resolving the issues faced by the team on a daily basis after discussion with the team.
• Performed UAT testing and also helped the team during defect triage.

Environment: Agile, SQL, MS-Office, Outlook, Microsoft edge, UAT, production, stage, Asana, Cloudinary, Mongo DB, GitHub, Commerce tool, shopify,Cloudfare, mailgun, slack, Twillo.

Business Analyst / support

Confidential

Responsibilities:

• Tracked the progress of the team in Jira tool through Burn down chart graph and calculate the velocity of the team.
• Identified As-is and To-be process maps as part of Gap Analysis for new functionality requirements, and thereafter prioritized them in order to align them with the project roadmap.
• Created user stories, wrote down acceptance criteria and in sprint grooming sessions put story point with the team and scrum master.
• Facilitated JAD (joint application development sessions), interviews for elicitation process and prioritized the requirements, documented the requirements and send out MOM (minutes of the meeting to the team).
• Performed impact analysis.
• Performed data analysis by entity relationship modelling and normalization. Analyzed the reliability and the validity of the data, prepared field notes from the discussions and recording and presentations.
• Created UML diagram such as Activity diagram, sequence diagram.
• Worked with the product owner to groom Product backlog and to prioritize the user stories.
• Performed stakeholder analysis through RACI matrix.
• Well acquainted with office 365.
• Identified continuous improvement activities to streamline the business, calculated ROI and analyzed the risk factor and came up with a mitigation plan after discussing with the team lead, teams and analyzing the current state.

Environment: Agile, Production, UAT, SQL, MS-Office, Outlook, Microsoft edge, Access, Oracle, MySQL, REST, Skype for business, Jira for business, Enterprise Jira, CAT Tool, Data Meer, Decipher tool, Cob tacker.

Product Engineer/Business Analyst.

Confidential

Responsibilities:

• Template update, validation of template, build template referring Ted, PMT extract, mini bi, BPD documents.
• Attend daily scrum, Sprint planning meeting, sprint review meeting, Urgent scrum Retrospective meeting etc.
• Keep track of the open issues in Jira Kanban board.
• Documented the issues faced in building template or verification template related to any benefit level, situation type, denial rules, benefit tree, visibility and changeability and also documented the solution as put in the share point as a Job aid for other engineers to review in case of same issues.
• Updated urgent scrum discussed topic in the SharePoint for more visibility for the group.
• Send weekly Product engineering productivity tracker report.
• Analyzed the criticality of the defect and after resolving the issue created plans to verify the issue is solved; if it persist brought it to the urgent scrum for further discussion.
• Followed job aid to push the template to different environment like Production or UAT.
• Worked on the change request raised by the plan configurator’s and the defect triage team
• Worked with migration of plans from various legacy system (Facet) to spider master product and deploying them to downstream applications. Experience on Mainframe (WGS), Spider GCL and Spider PC.
• Worked Facets modules such as Membership, Benefit and plan. Validated and created template and mapped the cost share (plan level, benefit specific or follow office administration) as per the mini bi and PMT
• Proven experience with confluence, healthcare systems and comprehensive understanding of large healthcare payer overall structure, processes, functions including Claims, Membership and Provider processing. Well acquainted with the concepts of KVML, RMA, Product attributes, PMWB, Contract code, FJA, PMT extract, Mini BI, BPD, Ted, Admin methods, WGS, Confidential System etc.
• Experience in confluence. Plan, track, and document project and checked release notes, worked on Jira ticket through confluence.
• Performed testing in UAT environment by creating new plans to see the error does not show up in the plans after the correction in the template.

Environment: Agile, SIT, DDTE, Production, UAT, SQL, MS-Office, Outlook, MS Project, Java, JDBC,MS SharePoint, Oracle, MySQL, REST, Skype for business, confluence, Jira for business, Enterprise Jira.

Business Analyst and IT testing

Confidential

Responsibilities:

• Tracked the progress of the team in IBM RTC through Burn down chart graph and tried to address critical issues based on priority and severity and stakeholder’s urgency.
• Created different documentation like Glossary, SRS, Requirement management plan, Stakeholder request document using Rational Requisite Pro tool.
• Performed testing in the UAT environment. Track bugs and ensure issues are resolved before going to production.
• Business Process Modeling: Business process improvement and optimization, Document and model business processes, and Manage business rules.
• Ensure the UAT test scripts review sessions with business owners to test the application functionality and providing necessary training material.
• Documented and reviewed the post implementation summary with the senior management regarding the gaps identified during the project.
• Performed Root cause analysis, created RTM and updated it.
• Prepared project documents such as functional design specifications,flowcharts, screen prototypes, wireframes, interface specifications and business rules
• Created work break down structure.

Environment: Agile, IBM Rational RQM, IBM Clear Quest, JVM, Requisite Pro, UML, SQL, MS-Office, MS Project, Java, JDBC,MS SharePoint, Oracle, MySQL, REST.