Lead Business Systems Analyst Resume

SUMMARY:

A skilled IT professional with over 10 years of valuable experience in the areas of business analysis, systems design and project management
Expertise in managing business analysis teams responsible for project development, business requirements, testing and implementation
Excellent understanding of complex business systems and processes
Proven ability to work with clients, vendors, senior stakeholders and business sponsors
Strong leadership and people building skills

CORE COMPETENCIES:

Platform: Oracle Advanced Benefits (OAB), Web Technologies

Domain: Healthcare, Brokerage Trading, Entity Management

Tools: Visio, Requisite Pro, MS project Plan, Wrike

PROFESSIONAL EXPERIENCE:

Confidential

Lead Business Systems Analyst

Responsibilities:

Analyze and transform operating models to improve efficiency and effectiveness through technology enhancements, process re - engineering, and governance
Analyze problems and recommend necessary process/ technology solutions by interacting with various stakeholders in 29 offices worldwide
Design oracle based entity management application which includes risk analysis module during client onboarding
Define turnaround time for each team during the design of the application based off survey conducted
Document functional specifications and ensure maintenance of all records
Implement the application in the offices located worldwide
Build an effective project delivery team
Engage with Internal & External Stakeholders. Identify all stakeholders, vendors and delivery functions at kick off, build strong relationships that are nurtured and constantly reassessed through lifecycle
Project delivery to time, cost, quality within defined tolerance levels
Accountable for project release management and delivery into Service.
Project Reporting for RAG, Issues and dependencies
Senior Stakeholder relationship /Account management
Mentor and Guide a team of business analysts
Train business analysts on the best practices of the industry

Confidential

Business-Systems Analyst

PLATFORM: Oracle Applications-Oracle Advanced Benefits (OAB)

Responsibilities:

Building/Mentoring a team of business analysts which was recognized for excellence at work place
Working closely with the clients to understand their pain points if any
Capturing and prioritizing issues which require system fix/ enhancement requests and ensuring the fix/enhancements met the required service level agreements(SLA) to get into production
Managing the design, development and implementation of systems and/or process solutions to enhance business results and client satisfaction
Reviewing of the systems requirement analysis (SRA) document of business analysts, providing guidance to translate to system design, giving feedback and finally signing off on the document
Ensuring the development and testing is as per the project plan
Assessing risks throughout the project lifecycle
For systems related issues, running SQL queries/ peer review of the queries run by the analysts to find the impact on the populations which reside in the database
Communicating the changes to all the stakeholders
Ensuring all support activities like post production validations, cleanup of the data in database (if required), sending query results to the clients were executed accurately and on time.
Assessing skills, knowledge and abilities of team members - working closely with managers of team members to providing feedback

Lead Systems Analyst / Systems Analyst

Confidential

Responsibilities:

Requirements gathering from the client
Documenting data flow diagram, use cases
Identifying the cross company projects impact
Estimating for the project
Creating a systems requirement document
Developing functional specifications for the interfaces with client/vendor
Setting up the test environment and test data for User Acceptance Testing (UAT)
Testing the system prior to UAT and ensuring there are zero defects during UAT
Ensuring issues are identified, tracked, reported on and resolved in a timely manner
Communicating needed changes to development team via the change request process
Translating business requirements to system design specifications document
Ensuring issues are identified, tracked, reported on and resolved in a timely manner
Communicating needed changes to development team via the change request process
Using Quality Centre for requirements traceability matrix
Getting final sign off from the client
Been looked upon as a subject matter expert and the go to person during crisis management
Involved in reviewing and approving the team member’s system requirement analysis documents prior to the document walkthrough with all project stakeholders
Have been successfully providing training and mentoring support to newly recruited/experienced associates

Confidential

Trainee Programmer

Responsibilities:

Tools/Technology Used: Photoshop, Dreamweaver, JavaScript and HTML