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Platform Engineer Resume

Memphis, TN


  • Senior Business Analyst over 7years of IT experience with the ability to work independently and manage business expectations with a delivery - focused approach to work, ability to build and maintain strong working relationships with cross functional business groups, as well as technical specialists.
  • Well versed in all phases of Software Development Life Cycle (SDLC) and using Agile with Scrum, SAFe and Waterfall methodologies.
  • Strong knowledge in Back-End and manual testing. Expertise in various types of testing such as functional, regression, integration, sanity and UAT.
  • Extensive experience in gathering Business and Functional Requirements, developing Use Cases, conducting Gap Analysis and Impact Analysis, modeling Businesses Processes, QA Testing, and preparing Training manuals and Knowledge Transfer manuals.
  • Discovered, developed, and implemented new requirements to support consumer uses of the graph platform.
  • Performed GAP analysis documenting variances and suggesting steps to overcome the gaps, besides feasibility studies. Organized many Joint Application Development (JAD) sessions.
  • Conversant in designing and defining user interface requirements prototypes, screen mock-ups, story boards and defining elements and business rules around the same.
  • Participated in sprint planning, daily scrum, sprint review and sprint retrospective meetings.
  • Strong knowledge in developing and executing UAT test cases, UAT test Scenarios and followed-up defects using ALM/Quality Center .
  • Expertise on ATG ecommerce platform, ATG-BCC, Endeca Suite, Web Content Management.
  • Created and maintained project plans, meeting summaries, status reports, risk, and issue logs, change management.
  • Skilled at reviewing test cases making sure they are in accordance with requirements, and assist the overall testing process by activities such as Change and Defect Management and conducting User Acceptance Testing.
  • Working experience with SQL queries for data verifications in Oracle database.
  • Wrote and fine-tuned SQL scripts to verify the database updates, inserts and delete of the records and validate reports
  • Expertise in creating backlog grooming, epics, and user stories.
  • Working with Devops teams to discover and identify APIs, document requirements for APIs and API consumers. Create API documentation.
  • Responsible to Track, Document, Capture, Manage and Communicate the Requirements using Requirement Traceability Matrix (RTM)which helped in controlling numerous artefacts produced by the teams across the deliverables for a project.
  • Extensive experience in creating test cases manually to perform different types of testing such as positive/negative, functional/regression, smoke/sanity testing, exploratory testing, and Backend testing.
  • Strong communication skills in engaging project sponsors, business stakeholders, subject matter experts and business users in gathering the intricate workings of business processes.


Programming Languages: C, C++, Java, C#, .Net, HTML,SQL, CSS

Methodologies: Agile, Waterfall, Agile with Scrum, SAFe, RUP, Lean, Kanban

Databases: ORACLE, MySQL, MS SQL Server, Teradata, MS Access, Couchbase

Statistical Tools: Tableau, Advanced MS Excel, Google Sheets, MS Project

Project Management Tools: JIRA, TFS, HP ALM, Team Forge


Operating Systems: Windows, Unix, Linux, Chrome OS, Mac

Web Testing Tools: Firebug, HP ALM, Postman, Swagger

Content Management: ATG/BCC


Confidential, Memphis, TN

Platform Engineer


  • Plan and support the delivery of innovative Confidential platform capabilities and experiences in collaboration with Software Engineering, Leadership and cross-product/cross-channel business partners.
  • Define platform capabilities to enable cross-product (Guest/Team Member) and cross-channel (web/mobile) experiences that use Confidential 's evolving service/API-driven infrastructure and third-party services/integration.
  • Contribute to platform delivery roadmap(s) with input from appropriate stakeholders to enable best-in-class user experiences, alignment with enterprise level technology transformation, and maximization of Confidential mobile growth, engagement and revenue.
  • Continually monitor platform and related web/mobile app performance to identify opportunities/issues and lead delivery of platform specific enhancements that will increase app/platform performance and stability, or provide competitive advantages.
  • Collaborate with key stakeholders including Product, Channel, Software Engineering, and Creative to balance competing interests and needs across the organization to enable strategic web/mobile delivery, communicating effectively and aligning various partners along the way.
  • Analyze and implemente technical requirements to ensure proper system configurations through JIRA and confluence.
  • Coordinate Business and IT and Devops teams to discover and identify platform microservices, document requirements for microservices and the consumers, develop test cases for automated test suites, and create API documentation.
  • Create Enterprise object metadata for microservices, required to allow communication between API’s.
  • Perform root cause analysis for any of the issues by running queries in Splunk and Dynatrace logs for verifying the events.
  • Provide technical support for product owners for debugging the errors.
  • Discover, develop, and implement new requirements to support consumer uses of the graph platform.
  • Architect and design solutions for the graphiQL platform in which support internal consumers of the technology.
  • Manipulated and audit schema/queries to ensure they are being used correctly and effectively.
  • Create, manage and define the new ETL (job) process as per business requirement as it relates to all graphiQL related data functions for the entire platform.
  • Ran performance indexes on legacy ETL jobs and redefine schema definitions and structures for better performance.

Environment: GraphiQL, Node JS, React, Java Script, Postman, Swagger, JIRA, Oracle

Confidential, Memphis, TN

Business Systems Analyst


  • Work closely with business and technical stakeholders to identify process improvements and provide various options for future systems design that increase corporate efficiencies while considering impact and integrity of the project.
  • Write functional and non-functional agile user stories and acceptance criteria for identified features using JIRA.
  • Gather business rules and document process flows for existing and new system development using MS Visio.
  • Validate production data using SQL and Mongo DB queries to find the duplicate records in database tables then creating tickets for developers to do cleanup process.
  • Generate daily status reports for “Data Reconciliation Portal” and provide the Pivot charts to stakeholders.
  • Work with Business and IT and Devops teams to discover and identify APIs, document requirements for APIs and API consumers, develop test cases for automated test suites, and create API documentation.
  • Perform gap analysis between legacy API’s and Platform API’s with the results for technical Architects and business leads for review.
  • Create “Change Requests” for deployments and “Incidents” for planned and emergency production issues in BMC Remedy change management tool for approvals and prod deployment.
  • Validate published events are reflected in AWS Cloud services and ensure data is published to Dispatch.Me application.
  • Performing root cause analysis for any of the issue with the app by running the GraphQL query for verifying the data sync process.
  • Provide primary and secondary application support for internal system and users on high level issues.
  • Create, manage and execution of application test plans, procedures & tests scripts and assist business users in User Acceptance Testing on iOS operating systems for different devices i.e., Phones and Tablets.
  • Develop and maintain training documentation and procedures, maintain versions of these documents in SharePoint repository.

Environment: Java,SQL, JIRA, MS Visio, Swagger, Postman, GraphiQL, MS Office Tools

Confidential, Memphis, TN

Sr Business Analyst/UAT Tester


  • Functioned as a primary liaison between the business, operations and technical areas throughout the project cycle.
  • Coordinated and facilitated meetings with clients to gather and document the requirements and explore potential solutions.
  • Developed Functional Requirements Specifications and System Requirement Specifications from the Business Requirements.
  • Designed Use Case Scenarios, Workflow and Data Flow Diagrams, Business Process Flow Diagrams, Activity and Sequence Diagrams using MS Visio.
  • Involved in various brainstorming sessions to investigate, identify, analyze and solidify business rules.
  • Planned test schedules or strategies in accordance with project scope or delivery dates.
  • Designed detailed test cases to validate the end to end functionality of the applications and executed the test cases. Documented the test results and published status reports.
  • Developed testing programs that addresses areas such as database impacts, software scenarios, or usability.
  • Documented software defects, using a bug tracking system, and reported defects to software developers.
  • Interacted with the technical team in resolving the reported bugs & other technical issues.
  • Tested system modifications to prepare for implementation.
  • Assisted in UAT testing of monthly IT loads.
  • Created and maintained databases of known test defects.

Environment: Java, Windows 7, Teradata, SQL, JIRA, MS Visio, HP ALM, Team Forge, UML, MS Office Tools

Confidential, Spartanburg, SC

Business Analyst/UAT Tester


  • Coordinated and facilitated meetings with clients to gather and document the requirements and explore potential solutions.
  • Facilitated joint sessions with developers and business stakeholders to elicit, elaborate and review requirements.
  • Developed the product backlog along with the product owner.
  • Lead requirement elicitation efforts on projects including the elicitation and mapping of As-Is and To-be processes.
  • Translate stakeholder requirements into various documentation deliverables such as functional specifications, use cases, user stories, workflow diagrams, data flow diagrams.
  • Conducted sprint planning, daily scrum, backlog grooming, sprint review and sprint retrospective meetings.
  • Plans, designs and recommends business processes to improve and support business activities.
  • Work with joining tables, loading and manipulating data, writing and running basic database queries and running test scripts.
  • Conducted structured walkthroughs with developers and subject matter experts to validate the requirements.
  • Create test scenarios and develops test plans to be used in testing the business applications in order to verify that client requirements are incorporated in to the system design.
  • Interacted with the technical team in resolving the reported bugs & other technical issues.
  • Performed Data Analysis and Data validation by writing SQL queries.

Environment: Windows NT/2000, MS SQL Server, JIRA, MS Visio, Google Analytics, HotJar, HP QC, UML, MS Office Tools.

Confidential, Nashville, TN

Business Analyst


  • Conducted activity-based analysis of hospital processes and made recommendations based on the findings.
  • Conducted extensive analysis on migration and conversion of Provider and Member data, Group configurations, premium billing, benefit set-ups, fee schedules, provider pricing, capitation set-ups, etc. from Legacy system to FACETS.
  • Identified process boundaries and developed opportunities to automate processes and functions.
  • Performed research to assist in development of project scope, define requirements and propose changes.
  • Participated in Sprint Planning, Daily Scrum Stand Up, and Sprint Retrospective meetings.
  • Participated in the development and grooming of Project Backlog Stories (Requirements) with business and technology partners.
  • Gathered technical requirements and participated in design sessions.
  • Performed Data Analysis and Data validation by writing SQL queries using TOAD against the ORACLE database .
  • Collected, data analyzed trends and created reports as requested.
  • Assisted senior staff with development of effective presentations.

Environment: Windows XP, Oracle, SQL, Requisite pro, Microsoft Visio, FACETS 4.21, HP QC, Tableau, MS Office Tools

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