SUMMARY
- Business Analyst with over 15 years of end to end experience maintaining, enhancing, managing and implementing technology solutions to meet business needs. W orking as a liaison between IT, vendors, and all levels of the organization to improve business strategy, process, and services being delivered. Experience in both government and private sectors
PROFESSIONAL EXPERIENCE
Business Analyst
Confidential, Chicago, Il
Responsibilities:
- Establish user requirements for projects, communicating the requirements to developers or vendors, and verifying that the design meets the user requirements
- Lead and perform software testing for major code upgrades, environment refresh, and data migration
- Develop Business and Technical documentation for IT staff, end users, and vendors
- Develop and implement Problem management and “On - Call” technical support process for (new) services offered to external clients (Epic: Ambulatory, Radiology, Scheduling, Rev Cycle)
Supervisor Clinical Informatics
Confidential, Milwaukee, WI
Responsibilities:
- Direct supervisor (staffing, scheduling, evaluation, etc.) of 15-20 Informatics Analyst providing daily training and support for Aurora’s Health IT Applications (Epic)
- Responsible for the management and coordination of project assignments, technical resources (e.g., staffing, coordination projects, performance appraisals) and budgeting required for the ongoing support of the operational areas
- Develop, analyze, and interpret metrics for the continuous improvement of the Problem Management process, aiming to reduce adverse-impact on end users and customers
- Work with IT, Business/Physician leadership and governance committees for the maintenance and optimization of Healthcare IT system functionality, compliance and workflow efficiencies
- Manage the planning, implementation, and support of application modifications and enterprise upgrades
Senior Business Systems Analyst
Confidential, Milwaukee, WI
Responsibilities:
- Project Lead for initiatives involving design, development, and configuration of enterprise technology
- Partner with IT, Client Services, Vendors, and user groups to analyze & translate Business requirements into system functionality and/or workflows
- Write and review policy for system security, data management, risk management, and information request
- Created and maintained multiple databases (SAP Crystal Reports, MS Access) processes used to maintain department change control
- Designed (Business Model) and managed IT Command center for multiple software implementations
- Develop training curriculum, lesson plans, and evaluations for system trainers and end-users
- Develop, coordinate and perform software testing (Unit, Integration, System, Acceptance)
Senior Analyst/Trainer
Confidential, Killeen, TX
Responsibilities:
- Create, disseminate and revise lesson plans used in the training and instruction of US military personnel and Department of Defense civilians
- Trouble-shoot computer hardware and software.
- Provide classroom training to Systems Administrators, Senior Management, and end users
- Analyze, identify, and evaluate training and developmental needs.
- Prepare written reports of program effectiveness and recommendations for improvement
- Develop teaching aids such as demonstration models and multimedia visual aids
